Senior Customer Success & Certification Management Lead – Remote Croatia – Driving ISO, IEC, and ESG Certification Excellence for Global Clients at brighthush

About brighthush

brighthush is not just a certification provider – we are the architects of trust in a world that demands safety, quality, and sustainability at every turn. From the bustling tech hubs of Silicon Valley to the manufacturing corridors of Asia, our clients rely on us to navigate the complex maze of ISO, IEC, and ESG standards, turning regulatory compliance into a competitive advantage. We blend deep industry expertise with cutting‑edge technology, delivering end‑to‑end certification solutions that unlock growth, mitigate risk, and build lasting stakeholder confidence.

Our culture is built on three unwavering pillars: innovation, collaboration, and integrity. We celebrate curiosity, champion bold ideas, and hold ourselves to the highest ethical standards. Diversity and inclusion are not buzzwords for us – they are the engines that drive our creativity, resilience, and market relevance. Every voice matters, and every team member has a seat at the table.

Why Join brighthush?

• Impactful Work – Your efforts directly influence how companies protect people, protect the planet, and protect their bottom line.
• Remote Flexibility – Work from anywhere in Croatia, with the freedom to design your own schedule.
• Professional Growth – Access to continuous learning, mentorship, and a clear career ladder.
• Inclusive Community – A supportive environment where every perspective is valued.
• Competitive Compensation – Market‑aligned salary, performance bonuses, and a comprehensive benefits package.

Position Overview

We are looking for a dynamic, customer‑centric Senior Customer Success & Certification Management Lead to join our Croatia team. This fully remote role begins with a brief onboarding period in Essen, Germany, where you’ll immerse yourself in brighthush’s culture, processes, and tools. Afterward, you’ll transition to a remote position, collaborating with clients, auditors, and cross‑functional teams to deliver seamless certification experiences.

Key Responsibilities

• Lead end‑to‑end customer journeys from quotation to certificate issuance, ensuring clarity, compliance, and satisfaction at every touchpoint.
• Serve as the primary liaison between clients and our field audit teams, translating complex technical requirements into actionable plans.
• Conduct proactive outreach to identify client needs, anticipate challenges, and propose innovative solutions that align with their business goals.
• Manage project timelines, budgets, and resource allocations, guaranteeing on‑time delivery and adherence to quality standards.
• Facilitate regular status meetings, progress reports, and post‑audit reviews, fostering transparency and continuous improvement.
• Champion a culture of empathy, resilience, and accountability—making decisive calls when necessary while maintaining a collaborative spirit.
• Collaborate with marketing, sales, and product teams to refine service offerings, develop case studies, and contribute to thought leadership initiatives.
• Track and analyze key performance indicators (KPIs) such as client satisfaction scores, renewal rates, and project profitability.
• Represent brighthush at industry events, webinars, and client conferences, building brand credibility and expanding professional networks.

Essential Qualifications

• Minimum of 5 years’ experience in customer success, account management, or related roles within the certification, quality assurance, or compliance sectors.
• Deep understanding of ISO, IEC, and other industry‑specific certification frameworks.
• Proven track record of managing complex projects with multiple stakeholders.
• Exceptional communication skills—both written and verbal—in Croatian and English; additional languages are a plus.
• Strong analytical mindset, capable of interpreting data to drive decisions and improve processes.
• Proficiency with CRM systems (e.g., brighthush) and project management tools (e.g., brighthush).
• Demonstrated ability to thrive in a fast‑paced, remote environment while maintaining high levels of organization and self‑motivation.
• Certified in project management (PMP, PRINCE2) or customer success (CSM) is highly desirable.

Preferred Qualifications

• Experience working with cross‑border teams and clients in diverse cultural contexts.
• Background in sustainability, environmental, or social governance (ESG) certifications.
• Knowledge of digital transformation initiatives within the certification space.
• Fluency in additional European languages such as German, French, or Spanish.

Core Competencies

• Customer‑First Mindset – Anticipate needs, exceed expectations, and build lasting relationships.
• Strategic Thinking – Align client goals with brighthush’s service portfolio and long‑term vision.
• Problem‑Solving – Approach obstacles with creativity, data‑driven insight, and a solutions‑oriented attitude.
• Leadership & Influence – Guide teams, inspire peers, and drive consensus across functional boundaries.
• Adaptability – Navigate change, embrace new technologies, and continuously refine processes.
• Integrity & Accountability – Uphold ethical standards, take ownership of outcomes, and communicate transparently.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry certifications, workshops, and conferences.
• Internal knowledge‑sharing sessions and cross‑functional projects.
• Clear promotion pathways—from Senior Customer Success & Certification Management Lead to Customer Success Manager, Director of Client Relations, or even executive roles.

Work Environment & Culture

Our remote‑first model is supported by robust digital collaboration tools, ensuring you stay connected with teammates and clients alike. We celebrate flexibility, but also value regular check‑ins, virtual coffee breaks, and quarterly in‑person retreats to strengthen bonds and share successes.

We foster a culture of trust, transparency, and continuous improvement. Your voice will shape product roadmaps, service enhancements, and company policies. We encourage experimentation, reward initiative, and celebrate both individual and team achievements.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, you can expect:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to client satisfaction, renewal rates, and project profitability.
• Health and wellness benefits, including medical coverage and mental health support.
• Generous paid time off, parental leave, and flexible working hours.
• Technology stipend for home office setup and ongoing professional development.
• Employee stock‑option plan, allowing you to share in brighthush’s long‑term success.

How to Apply

Ready to take the next step in your career and help organizations worldwide achieve excellence? Click the button below to submit your application and join the brighthush family.

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Closing Thoughts

At brighthush, we believe that every client interaction is an opportunity to make a difference. If you’re passionate about service, thrive on solving complex challenges, and want to be part of a forward‑thinking, inclusive team, we want to hear from you. Join us, and let’s shape the future of certification together.