Senior Customer Success Consultant – Retail Planning & Pricing SaaS Solutions

About brighthush

brighthush is a global trailblazer in retail technology, delivering an AI‑enabled product‑concept‑to‑commercialization platform that empowers retailers, fashion houses, luxury brands, footwear designers, outdoor specialists, home goods manufacturers, and consumer goods companies of all sizes. By integrating cutting‑edge data science, machine learning, and cloud‑native SaaS architecture, brighthush helps brands streamline planning, design, sourcing, compliance, buying, manufacturing, pricing, allocation, selling, and replenishment. Our mission is to give our customers the confidence to navigate an ever‑changing market with speed, precision, and insight.

Our story is one of rapid growth, bold ideas, and extraordinary opportunities. We’re here to challenge the status quo and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Why brighthush?

At brighthush, you’ll join a dynamic, multidisciplinary team that blends retail expertise with AI‑powered technology. You’ll work with business consultants, customer success specialists, project managers, solution architects, data scientists, and engineers to help customers unlock the full value of our Retail Planning & Pricing platform. Our culture is built on curiosity, collaboration, and a relentless focus on customer outcomes. We celebrate diversity, encourage continuous learning, and reward innovation.

Role Overview

We’re seeking a Customer Success Consultant to drive customer onboarding, adoption, and long‑term success for our AI‑driven Retail Planning & Pricing SaaS platform. In this role, you will act as the strategic partner for 5–10 high‑impact customers, guiding them through implementation, configuration, and continuous improvement. You’ll translate complex business processes into actionable solution designs, ensuring that each customer realizes measurable ROI and sustainable growth.

Key Responsibilities

• Portfolio Management: Own a portfolio of 5–10 customers, building strategic relationships, defining long‑term roadmaps, and ensuring high levels of satisfaction.
• Onboarding Leadership: Serve as the business subject‑matter expert during the onboarding phase, helping customers adopt the platform effectively and efficiently.
• Solution Design: Collaborate with solution architects, data science, engineering, and project management teams to define the optimal configuration that meets each customer’s unique needs.
• Blueprint Creation: Develop and maintain a detailed business blueprint that maps customer structures, processes, and requirements to the brighthush solution.
• Process Gap Analysis: Identify gaps and opportunities in customer processes, recommending configuration changes or process improvements that drive value.
• Analytics & AI Model Oversight: Analyze markdown and inventory optimization results, understand the underlying AI models, and manage customer acceptance of recommendations.
• Quarterly Business Reviews: Lead QBRs, user training sessions, change requests, and upgrades, meeting Apply for this job