Senior Customer Success Director – Enterprise Cloud & AI Cost Governance Leadership at brighthush

Introduction

Welcome to brighthush, the trailblazer in cloud and AI cost governance. In a world where digital transformation is accelerating at breakneck speed, enterprises are grappling with soaring cloud expenditures, complex AI workloads, and an ever‑evolving security landscape. At brighthush, we empower engineering, FinOps, and procurement teams to not only understand where money is being spent but to act on that insight instantly, turning data into decisive, bottom‑line impact.

Our platform is trusted by industry leaders such as Ticketmaster and Bayer, who have realized up to a 20‑fold return on investment within days of adoption. We don’t just report numbers; we deliver actionable intelligence that drives continuous cost optimization and strategic value for our customers.

About the Role

We are seeking a visionary Senior Customer Success Director to own the post‑sale relationship with our largest North American enterprise accounts and to build the U.S. side of our Customer Success practice from the ground up. This is a player‑coach position: you will personally manage a portfolio of strategic accounts, lead the operating cadence, and, as the team expands, hire and mentor Customer Success Managers who will operate under your guidance.

Key Outcomes

• Deliver measurable, rapid savings to customers, ensuring they realize value within the first 90 days.
• Drive seamless renewals and natural expansion, turning satisfied customers into advocates.
• Establish brighthush as the go‑to partner for AI cost governance, security, and compliance.

What You’ll Do

Strategic Account Ownership

• End‑to‑end portfolio management: From kickoff to renewal, you will shepherd each account through onboarding, adoption, value realization, and expansion.
• Fast‑track savings realization: Set clear savings targets at kickoff and collaborate with engineering teams to implement remediation plans.
• Multi‑threaded relationship building: Engage stakeholders from FinOps leads to VP of Cloud Engineering, CFO offices, and procurement, and conduct quarterly executive business reviews that align brighthush outcomes with customer objectives.
• AI cost governance leadership: Champion adoption of AI and LLM spend visibility, MCP and API usage, and integration with existing AI tools—our fastest‑growing expansion channel.
• Enterprise security & compliance: Navigate vendor questionnaires, SOC 2, AI risk assessments, IAM reviews, and get stalled security reviews moving.
• Voice of the customer: Prioritize product requests, run escalations with clear severity and ownership, and ensure release notes reach the right people.
• Operating cadence: Maintain per‑account health, tier, and lifecycle stage; sync with Sales, Solutions Engineering, and Renewal teams to surface risk and expansion signals.
• Public proof generation: Convert happy customers into references, reviews, case studies, and conference talks, backed by NPS and CSAT programs.
• AI‑powered CS automation: Leverage AI agents and assistants daily, refine them, and build new ones to streamline CS workflows.
• Team building: Hire, onboard, and lead U.S.‑based Customer Success Managers as the book grows, and author the playbooks they will follow.

Collaboration & Influence

• Work closely with Product, R&D, and Engineering to shape the roadmap based on customer feedback.
• Partner with Sales and Solutions Engineering to align on account strategy and upsell opportunities.
• Serve as the primary liaison for executive stakeholders, ensuring their vision is reflected in our service delivery.

Essential Qualifications

Experience & Leadership

• 5+ years in Customer Success or strategic account management for enterprise B2B SaaS, with at least 3 years owning strategic accounts ($150K+ ACV) or leading a CS team.
• 3+ years working with Cloud Infrastructure, FinOps, DevOps, platform engineering, CSPM, or observability personas. Comfortable discussing IAM roles, CloudFormation stacks, Kubernetes cost allocation, Terraform, or Azure federated identity.
• Executive presence with VPs and C‑level sponsors, and equal comfort engaging with engineers who implement solutions.

Data & Program Management

• Fluent in data analysis: interpret usage and savings dashboards, build custom views, and defend health scores to customers.
• Strong program management discipline: run onboarding, escalations, and EBRs on a cadence with written status, owners, and dates.
• Hands‑on with modern CS stack and daily user of AI assistants and agents.

Logistics

• Based in the U.S., willing to travel ~25% for on‑site customer visits and industry events.

Preferred Qualifications

• FinOps Certified Practitioner or hands‑on FinOps experience within an enterprise.
• Experience at a cloud cost, cloud security, or infrastructure platform company.
• Experience with AI and LLM spend management (Bedrock, Azure OpenAI, Anthropic, Copilot) or MCP‑based integrations.
• Demonstrated ability to build automation or an agent that saved your team real hours.
• Track record of growing a CS function from a small team: playbooks, health scoring, renewal process, hiring.

Skills & Competencies

• Strategic Thinking: Translate complex cloud and AI cost data into actionable business insights.
• Customer‑Centric Mindset: Deep empathy for customer pain points and a relentless drive to deliver value.
• Communication: Clear, concise, and persuasive communication across all levels—from engineers to VPs.
• Analytical Acumen: Ability to dissect dashboards, identify trends, and recommend optimizations.
• Leadership & Coaching: Inspire, mentor, and develop a high‑performing CS team.
• Adaptability: Thrive in a fast‑moving, high‑growth environment with evolving technology.
• Tech Savvy: Comfortable with cloud platforms, IaC, and emerging AI tools.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous learning and career progression. As the Senior Customer Success Director, you will:

• Shape the future of our CS organization, influencing strategy, processes, and culture.
• Collaborate with senior leaders across Product, Engineering, and Sales to drive company‑wide initiatives.
• Lead high‑impact projects that directly affect revenue, customer satisfaction, and market positioning.
• Access to executive mentorship, leadership development programs, and industry conferences.
• Opportunity to publish thought leadership pieces, speak at events, and represent brighthush in the broader tech community.

Work Environment & Culture

brighthush is built on a foundation of transparency, collaboration, and a passion for solving complex problems. Our culture is:

• Customer‑Obsessed: Every decision is guided by the goal of delivering measurable value to our customers.
• Data‑Driven: We rely on metrics, dashboards, and rigorous analysis to inform strategy.
• Innovative: We embrace AI, automation, and new technologies to stay ahead of the curve.
• Inclusive & Diverse: We celebrate different perspectives and foster an environment where everyone can thrive.
• Fast‑Paced & Agile: We iterate quickly, learn from failures, and celebrate successes together.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards for senior CS leadership roles.
• Performance‑based bonus and equity opportunities that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, flexible work arrangements, and a supportive remote‑first culture.
• Professional development budget, conference travel, and access to cutting‑edge learning resources.
• Employee wellness programs, including mental health support and wellness stipends.

How to Apply

If you are ready to lead a high‑impact Customer Success organization, drive enterprise adoption of AI cost governance, and help our customers achieve unprecedented savings, we want to hear from you. Submit your application through the brighthush careers portal or click the link below to apply directly.

Apply to this role at brighthush

Closing

Join brighthush and become a pivotal force in transforming how enterprises manage cloud and AI spend. Your expertise will shape the future of our customers’ financial and operational success, while you grow your own career in a dynamic, forward‑thinking environment. Apply today and help us turn data into decisive, bottom‑line value for the world’s leading organizations.