Senior Customer Success Engineer – AI‑Driven Data Security & Cloud Adoption Specialist (ANZ)

About brighthush

At brighthush, we are redefining how enterprises trust and govern artificial intelligence. Our mission is to empower businesses to harness AI’s transformative power while keeping data safe, compliant, and auditable. By combining cutting‑edge data discovery, protection, and cloud security technologies, we provide the invisible safety net that lets Fortune 1000 companies innovate without fear.

Founded on a simple premise—security should never be a bottleneck to innovation—brighthush has grown into a global leader in AI trust infrastructure. We partner with industry giants, mid‑market innovators, and emerging startups to deliver a unified platform that protects data across on‑premises, hybrid, and multi‑cloud environments. Our culture is built on curiosity, collaboration, and a relentless focus on customer success.

Why Join brighthush?

As a Customer Success Engineer, you will be at the forefront of our mission, translating complex technology into tangible business value for our clients. You’ll work closely with senior executives, data scientists, and security architects to ensure that every deployment delivers measurable ROI and drives adoption across the organization.

We offer a dynamic, fast‑paced environment where your ideas shape product roadmaps, your expertise drives customer outcomes, and your growth is supported by continuous learning and mentorship. If you thrive in a startup‑like culture that values ownership, innovation, and impact, brighthush is the place for you.

Key Responsibilities

• Technical Champion – Serve as the primary technical authority on the brighthush platform, delivering deep dives, workshops, and troubleshooting sessions that empower customers to fully leverage our solutions.
• Trusted Advisor – Build and nurture relationships with stakeholders at all levels—from data engineers to C‑suite executives—understanding their business objectives and aligning our technology to meet those goals.
• Onboarding & Adoption Lead – Design and execute onboarding programs that accelerate time‑to‑value, ensuring customers achieve early wins and sustained adoption.
• Use‑Case Architect – Translate customer challenges into customized, data‑driven use cases, collaborating with product and engineering teams to deliver tailored solutions.
• Value Realization & Expansion – Proactively monitor customer health, identify upsell opportunities, and drive expansion initiatives that increase ARR and deepen customer loyalty.
• Issue Resolution & Escalation Management – Own the end‑to‑end resolution of technical issues, coordinating with engineering, product, and support teams to deliver swift, effective fixes.
• Voice of the Customer – Capture and advocate for customer feedback, influencing product strategy and roadmap decisions to better serve the market.
• Knowledge Sharing – Create and maintain best‑practice documentation, internal knowledge bases, and external case studies that elevate the entire customer success organization.
• Mentorship & Team Development – Coach junior engineers, share expertise, and contribute to hiring and onboarding processes.
• Quarterly Business Reviews (QBRs) – Lead QBRs with customers, presenting performance metrics, strategic insights, and actionable plans for continued success.

Essential Qualifications

• Associate’s degree or equivalent experience; Bachelor’s in Computer Science, Information Technology, or related field preferred.
• Minimum 12 years of experience in technical customer success, account management, or solutions engineering roles.
• Strong project management skills – ability to juggle multiple initiatives, prioritize tasks, and deliver on deadlines.
• Self‑starter mindset with a proven track record of thriving in ambiguous, high‑velocity environments.
• Results‑driven, with demonstrable success in driving revenue growth, adoption, and retention.
• Hands‑on experience with SQL, Python (or equivalent scripting), and cloud platforms (AWS, Azure, GCP).
• 3+ years of experience with data technologies, cloud infrastructure, and basic administration (networking, IAM, data assets).
• Proficiency in APIs, web services, and integration patterns.
• Deep knowledge of DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management – hands‑on experience highly valued.
• Prior experience in a technical customer‑facing role within a software company.
• Track record of owning end‑to‑end customer relationships, from onboarding through renewal and expansion.
• Excellent interpersonal, communication, and presentation skills – able to translate complex technical concepts to diverse audiences.
• Comfort leading executive meetings and technical workshops with confidence and authority.
• Ability to work autonomously, solving intricate problems with minimal guidance.

Preferred Qualifications

• Experience with AI/ML governance frameworks and data labeling pipelines.
• Knowledge of regulatory compliance standards (GDPR, CCPA, HIPAA, PCI‑DSS) and how they intersect with data security.
• Background in cloud security architecture, including CSPM and cloud networking best practices.
• Previous involvement in product roadmap or feature prioritization processes.
• Fluency in multiple languages or experience working with global teams.

Skills & Competencies

• Strategic Thinking – Ability to align technology solutions with business objectives.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences.
• Technical Fluency – Deep understanding of data security, cloud infrastructure, and software engineering principles.
• Communication Excellence – Clear, concise, and persuasive verbal and written communication.
• Collaboration – Proven ability to work cross‑functionally with engineering, product, sales, and support.
• Problem Solving – Analytical mindset with a knack for troubleshooting complex issues.
• Adaptability – Comfortable navigating change and ambiguity in a fast‑moving environment.
• Leadership – Mentoring, coaching, and influencing peers and stakeholders.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by the impact you create. We offer:

• Clear promotion paths from Customer Success Engineer to Senior Engineer, Lead Engineer, and Director of Customer Success.
• Access to industry conferences, workshops, and certifications (e.g., AWS Certified Solutions Architect, CISSP).
• Internal “Innovation Labs” where you can experiment with new technologies and propose product enhancements.
• Mentorship from senior leaders and a culture of knowledge sharing through internal tech talks and brown‑bag sessions.
• Cross‑functional projects that expose you to product, engineering, and sales teams, broadening your skill set.

Work Environment & Culture

brighthush is a hybrid, global organization that values flexibility, diversity, and inclusion. Our culture is defined by:

• Transparent communication – open forums, regular town halls, and a culture of feedback.
• Collaborative teamwork – cross‑functional squads that share ownership of customer outcomes.
• Continuous learning – internal learning platform, budget for external courses, and a culture that rewards curiosity.
• Work‑life balance – flexible hours, remote work options, and a focus on mental well‑being.
• Community impact – volunteer days, sustainability initiatives, and partnerships with non‑profits.

Compensation & Benefits

While the exact package will be tailored to your experience and location, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with market rates for senior Customer Success Engineers in the ANZ region.
• Performance‑based bonus or incentive plan aligned with customer success metrics.
• Equity options to share in the company’s growth.
• Comprehensive health, vision, and dental coverage.
• Life insurance, short‑term and long‑term disability.
• Paid holidays, sick leave, and paid parental leave.
• Professional development stipend and reimbursement for certifications.
• Well‑being programs – gym memberships, mental health resources, and wellness stipends.
• Flexible work arrangements and a modern, ergonomic home office setup.

How to Apply

If you are passionate about helping enterprises unlock the power of AI while safeguarding their data, we want to hear from you. Join brighthush and be part of a team that is shaping the future of secure AI adoption.

Ready to take the next step? Submit your application through our careers portal or click the link below to apply directly.