Senior Customer Success Specialist – Driving Adoption & Value for K‑12 Assessment Solutions at brighthush

About brighthush

brighthush is a global leader in educational technology, dedicated to transforming learning experiences for students, teachers, and schools worldwide. With a portfolio of award‑winning assessment tools, professional development resources, and data‑driven insights, we empower educators to make informed decisions that elevate student outcomes. Our mission is simple: to create brighter futures through innovative, evidence‑based solutions that are accessible, engaging, and impactful.

Why Join brighthush?

At brighthush, we believe that success is a partnership. We’re building a culture where curiosity, collaboration, and continuous improvement are not just buzzwords—they’re the foundation of everything we do. As a Customer Success Specialist, you’ll be at the heart of our mission, ensuring that our K‑12 assessment suite delivers real value to schools across the country. You’ll work with passionate educators, data scientists, product managers, and sales leaders to create seamless, scalable experiences that drive adoption, retention, and long‑term impact.

About the Role

As a Senior Customer Success Specialist, you will own a portfolio of midsize and large school district accounts, serving as the primary partner for their implementation and ongoing success across our comprehensive assessment suite. Your core charge is to grow brighthush’s School Assessment customers into true partners by maximizing product value, cultivating ease in the partnership, and nurturing joyful loyalty to the brighthush brand.

Key Responsibilities

• Implementation Strategy – Design and execute a Success Plan for each partner, aligning success metrics with the district’s instructional, assessment, and technology priorities. Integrate gold‑standard implementation milestones that reflect the unique ecosystem of each account.
• Onboarding Excellence – Lead all pre‑go‑live activities, coordinating cross‑functional teams to ensure rapid completion of key adoption milestones. Communicate clearly and proactively with stakeholders to set expectations and build momentum.
• Account Nurturing – Leverage data systems and communication cadences to monitor account health, drive product adoption, reduce churn, and build brand loyalty. Identify at‑risk or disengaged accounts and implement recovery strategies that reinforce partnership and value.
• Business Reviews & Insights – Prepare and deliver meaningful business reviews that connect product usage, implementation progress, and partner goals. Translate usage data into actionable insights, telling a compelling story that highlights impact and opportunities for growth.
• Cross‑Functional Collaboration – Partner closely with Product, Technology, Marketing, Sales, Professional Development, and Support teams to ensure a seamless customer journey. Contribute to multi‑directional feedback loops that strengthen our business and the customer experience.
• Scalability & Process Improvement – Operate with a focus on systems and scalability, optimizing the partner experience, business efficiency, and industry leadership. Bring ideas, experience, and practical problem‑solving to strengthen processes and shape what excellent partner success looks like at brighthush.

Who We’re Looking For

Must Haves

• Demonstrated use of formative, interim, or screener/MTSS assessment data to impact student outcomes at the classroom, school, or district level.
• Commitment to getting it right, not being right; low ego, high agency.
• Appreciation for the full customer journey and cross‑team collaboration.
• Strong personal organization and time‑management skills.
• Exceptional warmth and relationship‑building skills.
• Ability to communicate with customers in a world‑class manner that nurtures value, joy, and loyalty while protecting brighthush’s business interests.
• Willingness to travel as needed (up to 30%).

Preferred

• Experience in EdTech, Customer Success, and/or K‑12 education.
• Familiarity with Salesforce and Microsoft O365 Suite.
• Understanding of assessment measurement models.
• Location in the Central US region is preferred.

Essential Skills & Competencies

• Strategic thinking and data‑driven decision making.
• Excellent written and verbal communication skills.
• Proficiency in CRM and analytics tools (e.g., Salesforce, Tableau).
• Project management and organizational excellence.
• Customer‑centric mindset with a passion for education.
• Adaptability and resilience in a fast‑moving environment.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Senior Customer Success Specialist, you will:

• Receive mentorship from seasoned leaders in customer success and product strategy.
• Participate in cross‑functional projects that broaden your skill set and expose you to new areas of the business.
• Access to a robust learning platform, including certifications in data analytics, instructional design, and EdTech best practices.
• Opportunities to lead initiatives, present at internal conferences, and shape the future of our customer success organization.

Work Environment & Culture

brighthush fosters a remote‑first culture that values flexibility, collaboration, and a healthy work‑life balance. Our teams are distributed across North America, but we maintain strong virtual communities through:

• Weekly all‑hands meetings and town halls.
• Monthly virtual coffee chats and team‑building activities.
• Open‑door communication with leadership and transparent decision making.
• A culture that prioritizes operational excellence, impact, and fun.

Compensation & Benefits

We offer a competitive total rewards package designed to attract, motivate, and retain top talent. While the exact compensation is influenced by skill set, experience, and location, the full‑time salary range for this role is $80,000 – $95,000. In addition, you will receive:

• Annual incentive program with performance‑based bonuses.
• Comprehensive health benefits: medical, dental, vision.
• 401(k) plan with company match.
• Stock options and equity participation.
• Generous parental leave and family support.
• Education reimbursement and professional development stipend.
• Wellness resources: gym memberships, mental health support, and wellness stipends.
• Flexible work arrangements and remote‑first policy.

How to Apply

If you’re passionate about transforming education, thrive in a collaborative environment, and are ready to make a measurable impact on schools across the country, we want to hear from you. Submit your application through our careers portal and join a team that is redefining the future of learning.

Join brighthush Today!

At brighthush, we’re not just building products—we’re building brighter futures. As a Senior Customer Success Specialist, you’ll play a pivotal role in ensuring our assessment solutions deliver real value to educators and students. Bring your expertise, curiosity, and commitment to excellence, and help us shape the next generation of learning experiences.