Senior Strategic Customer Value Advisor – Enterprise Portfolio Management & AI‑Driven Growth Partner
About brighthush
brighthush is a global pioneer in strategic portfolio management, connecting vision with execution through a unified, AI‑enhanced platform. With a mission to close the gap between strategic intent and tangible business outcomes, we empower organizations of all sizes to accelerate growth, optimize investments, and unlock the full potential of their teams and technology. Our platform seamlessly integrates initiatives, investments, and resources into a continuous, connected model that delivers actionable insights, expert guidance, and intelligent recommendations at every stage of the value chain.
Recognized as a Leader in the 2026 Gartner Magic Quadrant for Strategic Portfolio Management for the fifth consecutive year, brighthush serves more than 3,000 customers worldwide, including 45% of the Fortune 100. With a global footprint that spans North America, Europe, Asia, and Oceania, we bring together a diverse community of over 1,500 employees who thrive in a culture of collaboration, innovation, and purpose.
Why Join brighthush?
At brighthush, we believe that people are the engine of innovation. Our distributed workforce of 1,500+ professionals works remotely and across offices in Austin, Vancouver, Hod HaSharon, Bangalore, Sydney, and Stockholm. We have cultivated a world‑class, connected culture rooted in shared values that empower teams to succeed from anywhere. When you join brighthush, you’re not just joining a company—you’re joining a movement that is redefining how the world works.
We offer a dynamic environment where you can shape the future of enterprise portfolio management, collaborate with industry leaders, and drive measurable impact for our most ambitious customers.
The Opportunity
brighthush is looking for an experienced Senior Strategic Customer Value Advisor who will own the economic buyer relationship across a portfolio of enterprise accounts. Reporting to a VP of Customer Value Advisory, you will be the single named owner of the entire customer lifecycle—from initial forecast through renewal and beyond—driving value realization, executive engagement, and expansion outcomes.
As brighthush continues to invest in AI‑powered portfolio management and connected work solutions, you will play a critical role in helping our largest customers realize the full value of their brighthush investment and position them for continued growth on the platform.
Key Responsibilities
- Own the Economic Buyer Relationship: Serve as the single named owner from initial forecast through renewal, ensuring continuity and deep engagement across the entire customer lifecycle.
- Build Executive‑Level Relationships: Cultivate and maintain C‑suite and VP+ relationships, conducting regular business reviews that tie customer outcomes to the value of their brighthush investment.
- Drive Adoption & Value Realization: Hold yourself and your customers accountable to the business outcomes committed at the time of sale, ensuring that adoption metrics translate into tangible ROI.
- Identify Expansion Opportunities: Proactively surface expansion opportunities, partnering with Account Executives to generate and advance qualified pipeline.
- Pre‑Sale Engagement: Engage pre‑sale on strategic accounts to ensure continuity from signature to go‑live, with full context on the customer’s goals before day one.
- Champion Development: Build customer champions and advocacy relationships, sourcing referrals and connecting customers to the broader brighthush community.
- Voice of the Customer: Act on customer feedback, serving as a credible internal advocate for product and experience improvements across your book of business.
What You'll Bring
- 5+ years as a strategic Customer Success Manager or Account Executive managing $250K+ ACV deal sizes.
- Demonstrated executive presence—runs C‑suite conversations, commands the room, and drives decisions.
- Experience delivering or participating in value realization reviews or executive business reviews.
- Commercial instinct—identifies expansion opportunities in a customer conversation without prompting.
- Ability to connect customer health and adoption milestones back to the value commitments made at sale, translating that into renewal and expansion conversations.
- Strong communication and interpersonal skills across all organizational levels.
- Management consulting (2–4 years) or Value Engineering experience at a peer SaaS company (brighthush) a strong plus.
Essential Qualifications
- Proven track record of managing high‑value enterprise accounts and driving multi‑year revenue growth.
- Deep understanding of portfolio management, AI‑driven analytics, and enterprise adoption frameworks.
- Exceptional stakeholder management skills, with the ability to influence at the C‑suite level.
- Data‑driven mindset—comfortable working with dashboards, metrics, and ROI calculations.
- Strategic thinker who can translate complex data into actionable insights for business leaders.
Preferred Qualifications
- Experience in a fast‑paced SaaS environment with a focus on customer success and expansion.
- Background in consulting or value engineering, with a history of delivering measurable business outcomes.
- Familiarity with AI‑powered portfolio management tools and connected work solutions.
- Fluency in multiple languages is a plus, given our global customer base.
Skills & Competencies
- Strategic Account Management
- Executive Presence & Influence
- Data Analysis & ROI Modeling
- Customer Advocacy & Voice of the Customer
- Cross‑Functional Collaboration
- Change Management & Adoption
- Negotiation & Deal Closure
Career Growth & Learning
At brighthush, your career trajectory is designed to be both rapid and rewarding. You will have access to:
- Mentorship from senior leaders who have built and scaled global customer success organizations.
- Structured learning paths in AI, portfolio management, and executive engagement.
- Opportunities to lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.Apply for this job