Senior Customer Success Engineer – API Integration & Technical Support Specialist for Real‑Time Telematics Platform

About brighthush

brighthush is redefining how freight moves across North America by turning raw telematics and execution data from millions of trucks and trailers into a single, developer‑friendly API. Our platform aggregates data from 200+ device providers, normalizes it in real time, and delivers it to enterprise TMS platforms, brokerages, and large carriers. By placing us at the heart of freight operations, we empower our customers to make smarter, faster decisions and unlock new efficiencies across the supply chain.

Founded by industry veterans with deep experience in logistics, data engineering, and SaaS, brighthush is a fast‑growing, early‑stage startup that has already secured significant investment from leading venture partners. We are building a world‑class Customer Success Engineering team that will shape the future of freight technology and become the technical backbone of our customer relationships.

Why Join brighthush?

• High Ownership & Impact – As a senior engineer in a small, agile team, you’ll have the opportunity to own the entire customer lifecycle, from onboarding to ongoing support, and directly influence product direction.
• Leadership Visibility – Your work will be seen by the CEO, CTO, and product leaders. You’ll have a seat at the table when we discuss API design, roadmap priorities, and new feature launches.
• Remote‑Friendly Culture – We support fully remote work across the U.S., with a preference for candidates in Chicago, New York, Charlotte, or Nashville. Occasional travel for team off‑sites and customer on‑sites is expected.
• Competitive Compensation – We offer a market‑competitive salary, full benefits, equity, and a 401(k) match. Our compensation package is designed to attract top talent and reward long‑term commitment.
• Career Growth – From technical leadership to product strategy, you’ll have clear pathways to grow within brighthush. We invest heavily in learning and development, including access to conferences, courses, and internal knowledge sharing.

Key Responsibilities

Customer‑Facing Technical Ownership

• Serve as the primary technical point of contact for a portfolio of enterprise accounts, ensuring their integration health from go‑live through their entire journey.
• Lead technical onboarding and integration support, guiding customer engineers through API key provisioning, webhook configuration, and third‑party connections.
• Conduct discovery and solutioning calls, translating customer use cases into concrete integration patterns and best practices.
• Perform regular technical reviews and check‑ins to build trust, surface risk early, and uncover opportunities for deeper adoption.
• Collaborate with Forward Deployed Engineering (FDE) to hand off custom integrations, while maintaining ownership of scaled onboarding and day‑to‑day troubleshooting.

Diagnose & Fix

• Reproduce, diagnose, and resolve technical issues across API integrations, webhook configurations, and data flows, owning the problem until resolution.
• Write diagnostic code, scripts, and queries to investigate and remediate issues, and document workarounds for future reference.
• Analyze logs, payloads, and internal metrics to root‑cause problems and implement permanent fixes.
• Build internal tooling, diagnostic scripts, and reusable solutions that scale impact across the customer base, leveraging AI and automation where appropriate.
• Act as the bridge to engineering on deeper escalations, framing issues precisely with reproduction steps and data to accelerate fix delivery.

Voice of the Customer

• Provide structured technical feedback to Product and Engineering, influencing roadmap, API design, and documentation based on field insights.
• Develop and refine technical onboarding materials, runbooks, and customer‑facing documentation to scale the function.
• Partner with the Customer Success team on renewals and expansion, ensuring customers achieve lasting value through technical success.

Essential Qualifications

• 3+ years in a technical, customer‑facing role – Experience as a Customer Success Engineer, Solutions Engineer, Implementation Engineer, or similar, ideally at an API‑first or developer‑focused SaaS company.
• Hands‑on coding skills – Proficiency in at least one language (Python, JavaScript/Node, or similar). Ability to script against REST APIs, parse JSON, and debug integration issues.
• Deep knowledge of APIs and webhooks – Comfortable reading API documentation, testing endpoints, tracing data flows, and resolving most integration problems independently.
• Excellent communication – Ability to explain technical root causes to both engineering and non‑technical stakeholders.
• Highly organized, self‑directed, and comfortable owning multiple technical accounts in a fast‑moving startup environment.
• Curiosity about customer systems – Drive to solve hard problems end‑to‑end and a genuine interest in understanding how customers build their solutions.

Preferred Qualifications

• Experience with Postman, Zapier, or similar integration and API‑testing platforms.
• Familiarity with production logs, observability tools, or SQL.
• Background building technical onboarding programs or developer‑facing documentation from scratch.
• Experience with CRM or support tooling (HubSpot, Salesforce, or similar).
• Knowledge of supply chain, freight, logistics, or telematics data – a plus, but curiosity about the domain is more important.

Skills & Competencies

• Strong problem‑solving mindset and analytical skills.
• Proficiency in debugging, logging, and monitoring tools.
• Experience with version control (Git) and CI/CD pipelines.
• Ability to write clear, maintainable code and documentation.
• Comfortable working in cross‑functional teams and collaborating with product, engineering, and sales.
• Adaptability to changing priorities and the ability to thrive in a startup environment.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Engineer, you’ll have the chance to:

• Lead the design of new API features and integration patterns.
• Mentor junior engineers and contribute to hiring decisions.
• Shape the technical direction of the Customer Success Engineering function.
• Attend industry conferences, workshops, and training programs.
• Participate in internal hackathons and innovation sprints.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a relentless focus on customer success. We value:

• Open communication – regular all‑hands meetings, transparent decision‑making, and an open‑door policy.
• Continuous learning – access to online courses, internal knowledge sharing sessions, and a generous budget for external learning.
• Work‑life balance – flexible hours, fully remote work, and a results‑oriented approach.
• Diversity & inclusion – we celebrate diverse perspectives and are committed to creating an inclusive environment for all team members.

Compensation & Benefits

While specific figures vary based on experience, our compensation package typically includes:

• Competitive base salary aligned with market rates for senior engineering roles.
• Equity stake in brighthush to share in the company’s growth.
• Full medical, dental, and vision coverage.
• 401(k) plan with company match.
• Generous paid time off, sick leave, and parental leave policies.
• Professional development stipend and travel budget for conferences.

How to Apply

If you’re ready to become the technical backbone of a fast‑growing logistics tech company, help shape the future of freight data, and work with a passionate, high‑impact team, we want to hear from you. Submit your application through our career portal, and let’s start a conversation about how you can make a difference at brighthush.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.