Customer Success Specialist – Part‑Time – Drive Retention & Satisfaction at brighthush

About brighthush

At brighthush, we’re redefining the way businesses connect with their customers. Our mission is to empower organizations with intelligent, data‑driven customer success solutions that turn every interaction into a lasting partnership. With a global footprint and a culture that thrives on curiosity, collaboration, and continuous improvement, brighthush is the place where ambitious professionals can make a real impact.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re stepping into a dynamic ecosystem that values innovation, ownership, and personal growth. We believe that the best customer experiences come from people who are passionate, proactive, and empowered to make decisions. That’s why we invest heavily in learning & development, offer competitive compensation, and foster a flexible, inclusive work environment.

Key Responsibilities

• Champion Customer Experience: Handle cancellation requests, billing inquiries, and service escalations with speed and empathy, ensuring every customer feels heard and valued.
• Proactive Retention Champion: Identify at‑risk accounts, recommend tailored solutions, and collaborate with cross‑functional teams to reduce churn.
• Process Improvement Advocate: Participate in continuous improvement projects, suggesting workflow enhancements that elevate service quality and operational efficiency.
• Onboarding Specialist: Guide new customers through the subscription onboarding journey, ensuring a smooth transition and early adoption of our platform.
• Customer Engagement Lead: Conduct regular check‑ins, gather feedback, and anticipate issues before they arise, building long‑term trust.
• Product Evangelist: Educate customers on features, best practices, and new releases, helping them maximize ROI.
• Data‑Driven Insight Provider: Monitor satisfaction scores, usage metrics, and renewal rates to uncover upsell and cross‑sell opportunities.
• Voice of the Customer: Relay customer insights to product and engineering teams, driving enhancements that resonate with real users.
• Profile Management: Maintain accurate customer records in our subscription management platform, ensuring data integrity and compliance.

Essential Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (or equivalent experience).
• 3–5 years of proven experience in a customer‑facing role, ideally in customer success, account management, or sales.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly.
• Exceptional interpersonal and organizational abilities, enabling effective collaboration across teams.
• Proficient negotiation skills to navigate challenging situations with internal and external stakeholders.
• Experience in a contact center environment is required.

Preferred Qualifications

• Bilingual proficiency in English and French (asset, not required).
• Experience with subscription management platforms (e.g., Zuora) or similar SaaS billing systems.
• Familiarity with CRM tools such as Salesforce or HubSpot.
• Data analysis skills using Excel, SQL, or business intelligence dashboards.
• Previous exposure to SaaS product onboarding and lifecycle management.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Adaptability: Thrive in a fast‑moving environment with evolving priorities.
• Collaboration: Work seamlessly with sales, product, engineering, and finance teams.
• Analytical Thinking: Leverage data to drive decisions and measure success.
• Time Management: Prioritize tasks and manage multiple accounts simultaneously.

Career Growth & Learning Opportunities

At brighthush, your career path is shaped by your ambition and performance. As a Customer Success Specialist, you’ll have the chance to:

• Progress to Senior Customer Success Manager or Customer Success Lead roles.
• Transition into product management, sales, or operations based on your interests.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Contribute to internal knowledge bases, creating resources that benefit the entire organization.

Work Environment & Culture

brighthush embraces a flexible, remote‑first culture that empowers you to work from anywhere while staying connected with your teammates. Our core values—innovation, integrity, and impact—guide everything we do. You’ll experience:

• Collaborative virtual meetings with cross‑functional teams.
• Regular town‑hall sessions where leadership shares company vision.
• Inclusive team events, both virtual and in‑person, fostering camaraderie.
• A supportive manager who champions your professional growth.
• Access to cutting‑edge tools and technology that streamline your workflow.

Compensation & Perks

While specific figures vary by location and experience, brighthush offers a competitive hourly rate for part‑time roles, complemented by:

• Health, dental, and vision insurance options.
• Generous paid time off and flexible scheduling.
• Employee discount programs across our product suite.
• Continuous learning stipend for courses, certifications, and conferences.
• Well‑being initiatives, including virtual fitness classes and mental health resources.

How to Apply

Ready to make a tangible difference in the lives of customers worldwide? Join brighthush and help shape the future of customer success. Submit your application through our career portal or click the link below to get started.

Apply to this job at brighthush

#MakeAnImpact

We’re excited to meet talented professionals who are eager to drive customer satisfaction, reduce churn, and champion the voice of the customer. If you’re ready to grow, learn, and thrive in a supportive, innovative environment, brighthush is the place for you.