Senior Customer Success Engineer – Audit & Transformation Specialist Driving Adoption, Workflow Excellence, and Value Realization for Global Audit Teams

About brighthush

brighthush is redefining trust in global commerce and capital markets by automating and streamlining the work of assurance and audit practitioners, especially in the realms of cybersecurity, privacy, and financial audit. In a world where data integrity and regulatory compliance are paramount, we empower audit professionals to deliver faster, more accurate, and higher‑quality outcomes while freeing them to focus on strategic insights.

Based in San Francisco, CA, brighthush operates as a remote‑first company, giving our team members the flexibility to work from anywhere while staying connected through a culture of collaboration, transparency, and continuous learning. We are backed by a diverse group of investors who share our vision for a more trustworthy financial ecosystem, and we are committed to building a workplace that celebrates diversity, inclusion, and personal growth.

Why Join brighthush?

• Impact at Scale: As an early‑stage startup, every contribution directly shapes the future of audit and advisory. Your work will help audit teams reduce manual effort by up to 50%, improve audit quality, and achieve better work‑life balance.
• Innovative Product: Our platform is built on cutting‑edge technology, including AI‑powered workflows, advanced data models, and configurable templates that adapt to any firm’s methodology.
• Inclusive Culture: We value diversity in background, experience, and perspective. Our team is humble, supportive, and driven by a shared commitment to excellence.
• Career Growth: You’ll have the opportunity to lead cross‑functional initiatives, influence product roadmap, and develop expertise in audit transformation and customer success at a high‑growth company.
• Competitive Compensation: We offer a competitive salary, meaningful equity, and a comprehensive benefits package that supports your well‑being from day one.

About the Role

As a Senior Customer Success Engineer – Audit, you will be the linchpin between our platform and the audit professionals who rely on it. Your mission is to drive adoption, realize tangible value, and elevate workflow maturity for our audit customers. This is a hands‑on, product‑native role that blends deep audit expertise with technical acumen, enabling you to configure, troubleshoot, and optimize the brighthush platform for real‑world audit engagements.

Key Responsibilities

• Customer Adoption & Success: Own a portfolio of audit customers, ensuring high usage, measurable outcomes, and long‑term retention. Track adoption metrics, identify gaps, and implement strategies to close them.
• Platform Configuration: Work inside the brighthush platform to set up workflows, templates, and engagement structures that align with each firm’s methodology and audit standards.
• Audit Methodology Translation: Convert audit standards, firm‑specific methodologies, and best practices into scalable, repeatable workflows that can be deployed across multiple teams.
• Consultative Enablement: Lead training sessions, workshops, and change‑management initiatives to help audit teams transition from legacy processes to the brighthush platform.
• Insight & Feedback Loop: Collaborate with Product, Engineering, and Implementation to relay practitioner‑level insights, influencing roadmap priorities and feature enhancements.
• Value Realization & Expansion: Partner with Revenue teams to support renewals and expansions by demonstrating clear, provable value from the platform.
• Scalable Success Initiatives: Develop playbooks, templates, enablement content, and best‑practice frameworks that can be replicated across the customer base.
• Performance Metrics: Own and exceed KPIs related to adoption, retention, customer outcomes, and platform usage.

Essential Qualifications

• 4+ years of experience in public accounting, audit, assurance, or advisory roles, or in audit methodology, innovation, or transformation.
• Deep understanding of the audit lifecycle: planning, evidence collection, review, and engagement management.
• Experience supporting complex, multi‑team audit environments and rolling out firm‑wide methodologies.
• Hands‑on proficiency with software platforms: configuring workflows, troubleshooting usage challenges, and customizing settings.
• Technical curiosity: interest in data models, permissions, configurations, and AI‑powered workflows (experience with LLMs or prompt creation is a plus).
• Practitioner mindset: you advise, enable, and drive change rather than merely provide support.
• Strong training and change‑management skills, with a track record of leading workshops and onboarding initiatives.
• Collaborative, outcomes‑oriented, and comfortable operating in a fast‑moving startup environment.
• Excellent communication skills, able to engage credibly with audit practitioners, managers, and firm leadership.

Preferred Qualifications

• Experience with AI‑driven audit tools or platforms.
• Background in cybersecurity or privacy audit.
• Knowledge of regulatory frameworks such as SOX, GDPR, or ISO 27001.
• Previous customer success or account‑management experience in a SaaS environment.
• Familiarity with data‑visualization tools and reporting dashboards.

Skills & Competencies

• Audit Expertise: In‑depth knowledge of audit standards and best practices.
• Technical Proficiency: Ability to navigate complex software, configure settings, and troubleshoot issues.
• Analytical Thinking: Strong problem‑solving skills and data‑driven decision making.
• Communication: Clear, persuasive, and empathetic communication with technical and non‑technical stakeholders.
• Leadership: Ability to influence cross‑functional teams and lead change initiatives.
• Adaptability: Thrive in a dynamic, evolving environment with shifting priorities.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and measurable value.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a continuous journey. As a Senior Customer Success Engineer, you will:

• Work closely with Product and Engineering to shape the future of audit technology.
• Lead cross‑functional projects that span customer success, implementation, and revenue.
• Develop expertise in AI‑powered audit workflows and data analytics.
• Mentor junior team members and contribute to a culture of knowledge sharing.
• Participate in industry conferences, webinars, and professional development programs.

Work Environment & Culture

brighthush is built on a foundation of values that guide every decision:

• Fearless: We inspire and break down seemingly impossible walls.
• Fast: We launch quickly with excellence and iterate to perfection.
• Lovable: We deliver happiness and 11‑star experiences.
• Owners: We execute and run the business with ownership.
• Win‑win: We create mutual value and earn trust for life.
• Inclusive: We scale the best ideas with inclusive teams.

Our remote‑first model means you can work from anywhere while staying connected through weekly virtual huddles, quarterly in‑person retreats, and a vibrant internal community. We celebrate diversity, encourage open dialogue, and foster an environment where every voice is heard.

Compensation & Benefits

• Competitive base salary with meaningful equity.
• Flexible paid time off (PTO) and holiday schedule.
• 401(k) plan with company match.
• Wellness benefits starting on day one, including mental health support and gym memberships.
• Technology stipend and home‑office reimbursement.
• Flexible work schedules and remote‑first policy.
• Professional development budget and access to industry conferences.

How to Apply

If you are a seasoned audit professional with a passion for technology, customer success, and driving measurable impact, we want to hear from you. Join brighthush and help shape the future of audit and assurance.