Senior Customer Success Manager – Strategic Account Leadership & Growth Champion

About brighthush

brighthush is a trailblazing, purpose‑built platform that transforms how global brands manage their product specifications. From packaging and raw materials to formulas, finished goods, and industrial equipment, brighthush digitizes, maps, and unlocks actionable insights across the entire supply chain. By doing so, we help companies slash costs, boost profitability, and accelerate sustainability initiatives—no matter the industry. Whether you’re in food & beverage, consumer packaged goods, pharmaceuticals, retail, or heavy manufacturing, brighthush is the single source of truth that powers smarter, faster, and greener decisions.

Founded on the belief that data should drive strategy, not the other way around, brighthush has grown from a niche startup to a global partner for Fortune 500s and high‑growth mid‑market firms alike. Our patented technology, combined with a customer‑centric culture, has earned us a reputation for delivering measurable ROI and lasting impact.

Why Join brighthush?

• Impact at Scale – Your work will directly influence the success of top‑tier brands that rely on brighthush to stay ahead of regulatory, sustainability, and cost pressures.
• Fast‑Paced Innovation – We thrive on experimentation, rapid iteration, and a culture that celebrates bold ideas over perfection.
• Remote‑First Flexibility – 100% remote, with a flat hierarchy that empowers you to make decisions and collaborate across continents.
• Career Growth – Clear pathways to leadership roles, continuous learning programs, and mentorship from senior executives.
• Inclusive Culture – Diversity, equity, and inclusion are woven into every aspect of our operations, from hiring to day‑to‑day interactions.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for a portfolio of strategic, high‑value customers. Your mission is to ensure that each client fully realizes the business value of brighthush’s platform, driving adoption, expansion, and long‑term partnership. You will partner with C‑suite executives, cross‑functional teams, and internal stakeholders to translate business objectives into actionable, data‑driven outcomes.

Key Responsibilities

• Executive Relationship Building – Cultivate deep, trust‑based relationships with customer executive sponsors, aligning all initiatives with their business case and strategic priorities.
• Adoption & Enablement Leadership – Design and execute adoption roadmaps, training programs, and best‑practice workshops that accelerate ROI and embed brighthush into the customer’s operating model.
• Community & Advocacy – Foster a vibrant community of brighthush customers, facilitating peer learning, case studies, and cross‑industry knowledge sharing.
• Growth & Retention Champion – Identify upsell and cross‑sell opportunities, collaborating closely with Sales to secure renewals, expansions, and new business within the account.
• Customer Insight & Feedback Loop – Gather, analyze, and act on customer feedback to shape product enhancements, ensuring the platform evolves in line with market needs.
• Feature Enablement & Training – Lead product demos, webinars, and on‑site training sessions that highlight new features and industry‑specific use cases.
• Strategic Advisory – Translate complex business challenges into actionable brighthush solutions, positioning yourself as the go‑to consultant for operational excellence.
• Cross‑Functional Collaboration – Work hand‑in‑hand with Product, Engineering, Marketing, and Finance to deliver seamless customer experiences and drive continuous improvement.

Essential Qualifications

• 5+ years of experience in SaaS account management, customer success, or strategy consulting.
• Proven track record of managing large, complex SaaS implementations and driving adoption across enterprise organizations.
• Exceptional communication skills—both written and oral—capable of delivering compelling executive‑level presentations.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Experience navigating complex, matrixed customer organizations and influencing at the C‑suite level.
• High emotional intelligence, resilience, and a passion for coaching and mentoring teams.

Preferred Qualifications

• Background in supply chain, manufacturing, or regulated industries (pharma, food & beverage, consumer goods).
• Experience with product lifecycle management or specification management tools.
• Knowledge of sustainability metrics and regulatory compliance frameworks.
• Previous exposure to a fast‑growth startup environment or a remote‑first culture.
• Fluency in multiple languages is a plus.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Customer Advocacy – Champion the customer’s voice within brighthush, ensuring their needs shape product evolution.
• Project Management – Lead cross‑functional initiatives, manage timelines, and deliver on commitments.
• Data‑Driven Decision Making – Leverage analytics to measure success, identify gaps, and recommend improvements.
• Influence & Negotiation – Persuade stakeholders, negotiate contracts, and secure renewals.
• Adaptability – Thrive in a dynamic, remote environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Senior Customer Success Manager, you will:

• Progress to Customer Success Leadership roles (Director, VP) within 2–3 years.
• Participate in a structured mentorship program with senior executives.
• Access to continuous learning—online courses, industry conferences, and internal knowledge hubs.
• Lead cross‑functional projects that influence product strategy and go‑to‑market plans.
• Earn recognition through our “Customer Champion” awards and performance‑based bonuses.

Work Environment & Culture Highlights

• Fully remote, with flexible hours to accommodate global time zones.
• Open, flat organization that encourages idea sharing and rapid decision making.
• Regular virtual town halls, hackathons, and “innovation sprints” that keep the team energized.
• Inclusive hiring practices and a commitment to diversity at every level.
• Community outreach initiatives—sustainability projects, STEM mentorship, and volunteer days.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonus structure tied to customer health, expansion, and retention metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off and a generous parental leave policy.
• Annual stipend for home office setup and technology upgrades.
• Wellness programs, including virtual fitness classes, mental health resources, and mindfulness sessions.

Ready to Make an Impact?

If you are a strategic thinker, a relationship builder, and a data‑driven advocate for customer success, brighthush invites you to join our mission to redefine how brands manage their product specifications. Bring your expertise, your curiosity, and your passion for innovation, and help us empower customers to achieve sustainable growth and operational excellence.

Apply today and become a pivotal part of brighthush’s journey to transform the future of supply chain intelligence.