Bristol West Customer Service Associate – Remote Claims Support Specialist (English & Spanish)
About brighthush
At brighthush, we’re more than an insurance provider – we’re a community that thrives on purpose, innovation, and the relentless pursuit of excellence. Our mission is simple: to give people peace of mind when they need it most. Whether it’s a roadside emergency, a home repair, or a life‑changing claim, our dedicated teams are ready to step in and make a real difference. With a culture that celebrates creativity, accountability, and bold solutions, brighthush is a place where growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team.
Why brighthush?
- Impactful Work: Every call you handle directly supports a customer’s recovery journey.
- Remote Flexibility: Work from the comfort of your own home with a variety of shift options.
- Career Growth: Structured training, mentorship, and clear advancement pathways.
- Diverse & Inclusive: An award‑winning, equal‑opportunity employer that values every voice.
- Competitive Compensation: Starting pay of $18.23–$20.66 per hour, plus a 10% differential for Spanish‑fluent candidates.
- Comprehensive Benefits: 401(k), medical/dental/vision, HSAs, life insurance, paid time off, parental leave, tuition assistance, and more.
Role Overview
As a Bristol West Customer Service Associate, you will be the first point of contact for customers navigating the claims process. Working remotely, you’ll handle inbound calls, initiate auto and homeowner claims, provide clear explanations of claim procedures, and authorize services such as roadside assistance and rental cars. Your role is pivotal in ensuring customers feel supported, informed, and confident throughout their journey.
Key Responsibilities
- Respond to inbound telephone inquiries in a high‑volume claims contact center.
- Initiate auto and homeowner claims by gathering preliminary loss information from agents, insureds, and third parties.
- Explain claim processes, timelines, and expectations to customers in a clear, empathetic manner.
- Authorize and coordinate services such as roadside assistance, rental vehicles, and other claim‑related support.
- Accurately document every interaction in the claim file, ensuring compliance with Apply for this job