Senior Customer Success Engineer – Commercial Cloud Security & Data Protection – Drive Adoption, ROI, and Customer Loyalty at brighthush

About brighthush

At brighthush, we are redefining the future of data security for the cloud era. Our purpose‑built platform empowers businesses to unlock the full potential of their data while safeguarding it against evolving threats. Trusted by security teams at Fortune 1000 companies worldwide, brighthush is at the forefront of the next wave of cyber resilience. With backing from leading investors and a growing roster of global clients, we are building a culture of innovation, collaboration, and relentless customer focus.

Role Overview

We are seeking a highly skilled Customer Success Engineer – Commercial to become the technical champion for our enterprise customers. In this role, you will drive adoption, maximize ROI, and ensure that every client derives tangible value from brighthush’s platform. You will be the bridge between our product, engineering, and the customer’s business objectives, translating complex technical concepts into actionable insights that accelerate growth and security.

Why This Role Matters

• Direct impact on customer satisfaction and retention for high‑value accounts.
• Opportunity to shape the customer journey and influence product evolution.
• Travel up to 50% of the year to engage with executives, architects, and end users.
• Collaborate with cross‑functional teams in a fast‑paced, high‑growth environment.

Key Responsibilities

• Technical Authority: Serve as the primary subject‑matter expert on the brighthush platform, delivering deep technical demos, workshops, and training sessions.
• Trusted Advisor: Build and nurture relationships with stakeholders at all levels—from data engineers to C‑suite executives—understanding their business goals and security challenges.
• Onboarding & Adoption: Design and execute onboarding roadmaps that accelerate time‑to‑value, ensuring customers achieve early wins and sustained usage.
• Consultative Solutioning: Translate customer requirements into customized use cases, leveraging data loss prevention, cloud security posture management, and other brighthush capabilities.
• Value Realization: Proactively monitor health metrics, usage patterns, and ROI indicators, driving initiatives that unlock additional value and expansion opportunities.
• Issue Resolution: Troubleshoot complex technical problems, coordinate with engineering, and deliver timely, effective solutions.
• Voice of the Customer: Advocate for customer feedback in product roadmaps, ensuring that the platform evolves to meet real‑world needs.
• Knowledge Sharing: Create and maintain best‑practice documentation, internal knowledge bases, and customer‑facing resources.
• Mentorship & Team Building: Coach junior team members, contribute to hiring, and participate in interview panels.
• Quarterly Business Reviews (QBRs): Lead QBRs to assess progress, surface insights, and identify next steps for continued success.

Essential Qualifications

• Associate’s degree or equivalent experience; Bachelor’s in Computer Science or related field preferred.
• Minimum 12 years of experience in technical roles with a strong focus on project management and customer success.
• Proven track record of driving revenue growth, feature adoption, and customer retention in a SaaS or cloud‑security environment.
• Hands‑on experience with SQL, Python (or equivalent scripting language), and cloud platforms (AWS, Azure, GCP).
• 3+ years of direct work with data technologies, cloud infrastructure, and basic administration (networking, IAM, data assets).
• Deep familiarity with DLP, data privacy, DSPM/CSPM, SIEM, or vulnerability management tools.
• Experience collaborating with development teams and participating in product lifecycle.
• Strong interpersonal skills, capable of building strategic relationships with technical and executive stakeholders.
• Excellent verbal and written communication, with the ability to present complex concepts clearly.
• Self‑starter who thrives in ambiguous, fast‑paced, deadline‑oriented environments.
• Ability to work autonomously, solve intricate problems, and deliver results with minimal oversight.

Preferred Qualifications

• Experience in a technical customer‑facing role within a software or security company.
• Background in data analytics or data engineering.
• Knowledge of API integration and web services.
• Previous exposure to enterprise‑scale deployments and multi‑region cloud architectures.
• Certifications such as AWS Certified Solutions Architect, Azure Security Engineer, or similar.

Skills & Competencies

• Strategic Thinking & Business Acumen
• Technical Troubleshooting & Root Cause Analysis
• Project Management & Prioritization
• Customer‑Centric Mindset
• Data‑Driven Decision Making
• Cross‑Functional Collaboration
• Presentation & Facilitation
• Adaptability & Continuous Learning

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Customer Success Engineer, you will:

• Progress into senior or lead roles, such as Senior Customer Success Manager or Director of Customer Success.
• Take on product ownership responsibilities, influencing roadmap decisions.
• Participate in leadership training, mentorship programs, and industry conferences.
• Access to a curated learning library covering cloud security, data governance, and emerging technologies.
• Opportunity to contribute to open‑source projects and community initiatives.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Our remote‑first model offers flexibility, while our on‑site hubs provide spaces for spontaneous collaboration and team bonding. We celebrate diversity, encourage experimentation, and reward results. Every team member is empowered to bring ideas to the table and shape the future of data security.

Compensation & Benefits

Competitive total compensation package ranging from $140,000 to $160,000, inclusive of base salary, performance bonuses, and equity options. Additional benefits include:

• Unlimited paid time off (PTO) and paid holidays.
• Fully‑covered health, vision, and dental insurance.
• Life, short‑term, and long‑term disability coverage.
• Remote work stipend and office setup reimbursement.
• Professional development stipend and conference allowances.
• Wellness programs, including mental health resources and gym memberships.
• Employee stock purchase plan and annual equity grants.

How to Apply

If you are passionate about empowering enterprises to secure their data, thrive in a high‑energy environment, and want to make a tangible impact, we would love to hear from you. Submit your application through our careers portal or send your resume and cover letter to [email protected]. Join brighthush and help shape the next generation of data security.