Senior German‑Speaking Customer Success Manager – Accelerating ROI, Adoption, and Growth for AI‑Powered SaaS Platform at brighthush

About brighthush

brighthush stands at the forefront of the AI‑driven enterprise software revolution, weaving together finance, risk, and sustainability into a single, secure, and highly scalable platform. Our mission is simple yet ambitious: empower executives, boards, and regulators to make data‑driven decisions with confidence, traceability, and speed. By simplifying complex workflows and delivering real‑time insights, we help organizations navigate uncertainty, maintain trust, and transform challenges into competitive advantage. Whether you’re a Fortune 500 CFO, a mid‑market risk officer, or a sustainability lead, brighthush gives you the tools to turn data into decisive action.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that delivers technology trusted by the world’s most complex organizations. We value diversity, encourage innovation, and foster a culture of continuous learning. Our people thrive in an environment that balances autonomy with collaboration, and that rewards impact, creativity, and customer success. If you’re looking for a role where your voice matters, where you can shape product direction, and where you can see the tangible impact of your work on real businesses, brighthush is the place for you.

Position Overview

We are seeking a German‑speaking Customer Success Manager who will become the primary post‑sale advocate for our customers. In this role, you will own the entire customer lifecycle, ensuring that each client achieves maximum ROI from the brighthush platform. You will partner closely with cross‑functional teams—Sales, Services, Support, Marketing, Product, and Engineering—to drive adoption, identify growth opportunities, and deliver exceptional customer experiences. Your success will be measured by the measurable business outcomes you help our customers achieve.

Key Responsibilities

• Champion Customer Adoption: Lead the onboarding, training, and ongoing adoption of the brighthush platform, ensuring customers reach and exceed their business goals. Design and deliver tailored onboarding roadmaps, workshops, and best‑practice guides.
• Maximize ROI: Continuously measure and report on the value customers derive, translating platform usage into tangible business outcomes. Build dashboards, run ROI analyses, and present findings to senior stakeholders.
• Strategic Consulting: Provide best‑practice guidance, workflow optimization, and business reviews to help customers unlock the full potential of the platform. Act as a trusted advisor, offering insights that align with their strategic objectives.
• Relationship Building: Develop deep, multi‑level relationships across customer organizations, becoming the trusted advisor for senior stakeholders. Build a network of champions who advocate for the platform internally.
• Risk Management: Identify potential churn or adoption risks, develop mitigation plans, and collaborate with internal teams to resolve issues swiftly. Use data to predict and prevent customer attrition.
• Success Planning: Create and maintain Success Plans that map customer milestones, initiatives, and KPIs throughout the customer journey. Update plans regularly to reflect evolving business needs.
• Internal Advocacy: Relay customer feedback to Sales, Services, Marketing, Product, and Engineering, influencing roadmap and service improvements. Serve as the customer’s voice within the organization.
• Renewal & Upsell Collaboration: Partner with Sales to understand renewal timelines, upsell opportunities, and cross‑sell prospects, driving revenue growth while maintaining customer satisfaction.
• Platform Evangelism: Teach customers how to use the brighthush platform, delivering workshops, webinars, and one‑on‑one coaching sessions that drive deeper engagement.
• Data‑Driven Management: Utilize customer success tools (e.g., Gainsight, Salesforce) to track communication, issues, and performance metrics. Leverage data to inform strategy and improve processes.

Essential Qualifications

• Bachelor’s degree in Business, Finance, Computer Science, or a related field, or equivalent experience.
• Minimum of 2 years in Customer Success, Account Management, Customer Service, or SaaS Sales.
• Fluency in German (written and spoken) and proficiency in English.
• Experience managing the full customer lifecycle in a SaaS environment.
• Strong analytical skills with the ability to translate data into actionable insights.

Preferred Qualifications

• Experience supporting a complex, AI‑powered SaaS platform.
• Deep commitment to customer success—beyond satisfaction, driving measurable business outcomes.
• Excellent communication and presentation skills, comfortable delivering consultative recommendations to C‑level executives.
• Self‑starter with proven time‑management, prioritization, and organizational skills.
• Experience with customer success tools such as Gainsight, Salesforce, or similar platforms.
• Background in finance, risk, or sustainability domains is a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for understanding customer needs and delivering value.
• Strategic Thinking: Ability to see the big picture and align customer initiatives with business objectives.
• Problem‑Solving: Strong analytical and troubleshooting skills, with a focus on root‑cause analysis.
• Collaboration: Proven ability to work cross‑functionally and influence stakeholders at all levels.
• Adaptability: Comfortable in a fast‑paced, evolving environment, and able to pivot priorities as needed.
• Tech Savvy: Comfortable learning new software, tools, and technical concepts quickly.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by impact and ambition. As a Customer Success Manager, you’ll have the opportunity to:

• Progress to Senior Customer Success Manager or Customer Success Director roles.
• Lead regional or global customer success initiatives.
• Take on product evangelism or customer experience leadership.
• Participate in leadership development programs, mentorship, and cross‑functional projects.
• Attend industry conferences, webinars, and training sessions to stay ahead of market trends.

Work Environment & Culture

brighthush embraces a flexible, hybrid work model that balances remote and in‑office collaboration. Our culture is built on:

• Transparency: Open communication channels and data‑driven decision making.
• Innovation: Encouraging experimentation, learning from failures, and celebrating successes.
• Diversity & Inclusion: A workforce that reflects a wide range of perspectives, backgrounds, and experiences.
• Well‑Being: Comprehensive wellness programs, mental health resources, and work‑life balance initiatives.
• Community: Volunteer opportunities, social events, and employee resource groups.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics and revenue growth.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Health, dental, and vision insurance, including coverage for dependents.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible scheduling.
• Professional development budget for courses, certifications, and conferences.
• Wellness stipend, gym memberships, and mental health support.

Travel & Working Conditions

• Up to 10% travel for client visits, team meetings, and industry events.
• Reliable high‑speed internet required for remote work.
• Hybrid work model with occasional in‑office collaboration.

How to Apply

If you’re passionate about driving customer success, thrive in a fast‑paced SaaS environment, and are fluent in German, we’d love to hear from you. Submit your application through our careers portal and join a team that’s redefining how organizations harness data for strategic advantage.

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.