Versatile Customer Service & Executive Assistant – Operations Support Specialist Driving Excellence in Australian Office Supplies for brighthush

About brighthush

brighthush is a trailblazing Australian office supplies powerhouse that seamlessly blends the reliability of traditional retail with the agility of modern e‑commerce. With a nationwide network of strategically located warehouses, a robust supplier ecosystem, and a customer‑centric culture, we empower businesses of all sizes to stay productive, efficient, and ahead of the curve. Our mission is simple yet ambitious: deliver high‑quality products, reliable service, and innovative solutions that help our clients thrive in a fast‑moving marketplace.

As we expand our footprint across Australia, we are on the lookout for a versatile, proactive professional to join our remote team. If you thrive in a dynamic environment, love juggling multiple priorities, and enjoy making a tangible impact on both customer satisfaction and operational excellence, brighthush is the place for you.

Role Overview

In this hybrid role, you will be the linchpin that keeps our Australian operations running smoothly. You will manage customer interactions, support the Managing Director, coordinate logistics, and maintain critical financial records—all while ensuring a seamless experience for our clients and partners. Your ability to think on your feet, communicate clearly, and own tasks from inception to completion will be essential to your success.

Key Responsibilities

Customer Service & Order Management

• Respond to customer inquiries via phone, email, live chat, and our website, providing timely, accurate, and courteous support.
• Generate and send professional quotations, tailoring pricing and terms to meet customer needs.
• Process sales orders with precision, verifying pricing, stock availability, and delivery details before confirmation.
• Deliver proactive order updates, invoices, tracking information, and estimated delivery windows to customers.
• Resolve issues such as delivery delays, incorrect shipments, damaged goods, returns, and account disputes with a focus on swift resolution.
• Build and maintain strong relationships with business customers, resellers, and wholesale clients, fostering repeat business.
• Identify upsell and cross‑sell opportunities by following up on existing accounts and monitoring market trends.
• Maintain meticulous customer records, pricing agreements, and communication logs in our CRM system.

Executive Assistant Support

• Oversee the Managing Director’s calendar, scheduling appointments, meetings, and travel arrangements.
• Prioritize and triage incoming emails, ensuring urgent matters receive immediate attention.
• Prepare concise reports, meeting minutes, and action‑item lists, ensuring clarity and follow‑through.
• Act as the primary liaison between senior management, staff, customers, and suppliers, facilitating smooth communication.
• Track outstanding tasks, set reminders, and confirm completion against agreed deadlines.
• Assist with document preparation, filing, and general administrative duties, maintaining an organized digital workspace.
• Handle confidential information with discretion and professionalism.

Operations & Logistics Coordination

• Synchronize customer orders with warehouses, suppliers, transport providers, and couriers to ensure on‑time delivery.
• Book shipments, monitor tracking, and confirm proof of delivery, addressing any discrepancies promptly.
• Investigate and resolve delayed, missed, or incomplete deliveries, coordinating with carriers and customers.
• Monitor inventory levels, flag low‑stock items, and collaborate with procurement to trigger replenishment.
• Generate purchase orders, communicate requirements to suppliers, and track order status.
• Maintain up‑to‑date spreadsheets for orders, inventory, freight, and supplier performance.
• Support product listings, pricing updates, and basic website administration to keep our online catalogue current.
• Identify opportunities to streamline workflows, create checklists, and refine standard operating procedures.

Accounts Administration

• Create and issue customer invoices and credit notes, ensuring accuracy and compliance.
• Manage accounts receivable, following up on overdue payments and escalating as needed.
• Enter supplier bills, assist with accounts payable, and reconcile transactions.
• Support bank reconciliations and general bookkeeping tasks.
• Maintain supporting documentation for purchases, freight charges, and expenses.
• Use CRM and financial systems to keep customer, supplier, and financial records current.
• Escalate account discrepancies or overdue debts to senior management for resolution.

Sales & Business Development Support

• Prepare detailed quotations, product information sheets, and pricing schedules for prospective clients.
• Follow up on warm leads, previous inquiries, and dormant accounts to reignite sales momentum.
• Assist with outbound email and telephone campaigns, ensuring consistent messaging and tracking.
• Maintain the CRM, recording all customer interactions and follow‑up dates.
• Support product promotions, email marketing, and database updates to maximize reach.
• Conduct basic market research on prospective customers and emerging opportunities.

Essential Qualifications

• Minimum of three years’ experience in customer service, executive assistance, administration, or operations support.
• Strong familiarity with Australian business practices, customers, and regulatory environment.
• Experience in office supplies, wholesale, distribution, e‑commerce, or logistics is highly desirable.
• Excellent telephone etiquette and professional written communication in English.
• Proven ability to prepare quotations, process orders, and manage customer inquiries.
• Working knowledge of invoicing, accounts receivable, and accounts payable processes.
• Experience coordinating couriers, freight companies, warehouses, or third‑party logistics providers.
• Advanced proficiency in Microsoft Excel or Google Sheets, with strong data‑analysis skills.
• Familiarity with CRM, inventory management, or e‑commerce platforms is a plus.
• Exceptional organizational, detail‑oriented, and time‑management abilities.
• Capacity to manage competing priorities independently and deliver results under minimal supervision.

Preferred Attributes

• Proactive, self‑starter who takes ownership of tasks and drives them to completion.
• Customer‑focused mindset with a solutions‑oriented approach to problem‑solving.
• Reliable, responsive, and accountable, with a track record of meeting deadlines.
• Commercially aware, comfortable supporting sales initiatives and driving revenue growth.
• Calm and professional under pressure, especially when handling complaints or delivery issues.
• Strong analytical skills, able to identify problems early and recommend practical solutions.
• Adaptable to a fast‑paced, small‑business environment with evolving responsibilities.
• Willingness to take on a broad range of duties as business needs shift.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a key member of our operations team, you will:

• Gain cross‑functional experience across customer service, logistics, finance, and executive support.
• Develop expertise in supply‑chain management, e‑commerce platforms, and CRM systems.
• Participate in leadership development workshops and mentorship programs.
• Take on project‑based initiatives that influence company strategy and process improvement.
• Advance into senior operational roles, such as Operations Manager, Sales Operations Lead, or Business Development Manager.

Work Environment & Culture

brighthush champions a culture of collaboration, innovation, and continuous improvement. Even though this role is fully remote, you will be an integral part of a tight‑knit team that values:

• Transparent communication and open feedback loops.
• Work‑life balance, with flexible scheduling aligned to Australian business hours.
• Recognition of achievements through regular shout‑outs, performance bonuses, and career milestones.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Regular virtual team‑building events, knowledge‑sharing sessions, and wellness initiatives.

Compensation & Benefits

While specific figures are tailored to experience and role seniority, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards and your expertise.
• Performance‑based bonuses tied to customer satisfaction metrics, order accuracy, and operational efficiency.
• Comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off, including paid holidays and personal days.
• Professional development stipend for courses, certifications, or conferences.
• Access to a modern, fully‑equipped home office setup, including ergonomic furniture and high‑speed internet support.
• Annual wellness allowance for gym memberships, mindfulness apps, or other health‑related activities.

Required Technology & Setup

• Reliable computer or laptop with up‑to‑date operating system.
• Stable high‑speed internet connection (minimum 25 Mbps).
• Professional, quiet home‑working environment with a dedicated workspace.
• Quality headset with noise‑cancellation for customer calls.
• Backup power or internet solution to ensure continuity during outages.

Performance Metrics

Your success will be measured against the following key performance indicators:

• Speed and quality of customer responses.
• Accuracy of quotations, orders, and invoices.
• Timely and successful completion of deliveries.
• Reduction in unresolved customer and freight issues.
• Prompt follow‑up on inquiries, quotations, and overdue accounts.
• Accuracy and completeness of CRM and operational records.
• Growth in repeat‑order volume and quotation conversion rates.
• Completion of executive and operational tasks by agreed deadlines.

How to Apply

Ready to bring your expertise to brighthush? Submit your résumé along with a concise cover letter that highlights:

• Your experience in customer service, executive assistance, order processing, and logistics coordination.
• Specific examples of supporting an Australian business or working directly with Australian customers.
• Any achievements that demonstrate your impact on customer satisfaction, operational efficiency, or revenue growth.

Send your application to [email protected] and include “Versatile Customer Service & Executive Assistant – Operations Support Specialist” in the subject line.

Join brighthush Today

At brighthush, you will be part of a forward‑thinking team that values innovation, integrity, and impact. If you are ready to take on a challenging, rewarding role that blends customer service, executive support, and operational excellence, we want to hear from you. Apply now and help shape the future of office supplies across Australia.