Senior Customer Success Engineer – HVAC & Building Systems Expertise – Driving Client Success & Technical Excellence at brighthush

About brighthush

brighthush is a trailblazing leader in climate technology, dedicated to creating smarter, more sustainable buildings worldwide. With a portfolio that spans residential, commercial, and industrial HVAC solutions, we empower our partners to reduce energy consumption, lower operating costs, and achieve carbon neutrality. Our mission is simple: build a cooler, cleaner world through cutting‑edge technology and unparalleled customer success.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that values innovation, collaboration, and continuous learning. We’re not just selling HVAC products; we’re shaping the future of building performance. As a Senior Customer Success Engineer, you’ll play a pivotal role in ensuring our clients realize maximum value from our solutions, while driving adoption of industry‑leading analytics and automation.

Key Responsibilities

• Client Relationship Stewardship: Serve as the primary technical liaison for a portfolio of high‑profile commercial and industrial accounts, building trust through proactive engagement and expert guidance.
• Onboarding & Implementation Leadership: Design and execute comprehensive onboarding plans that align with each client’s unique operational goals, ensuring seamless integration of brighthush’s HVAC and building analytics platforms.
• Engineering Support & Problem Solving: Provide advanced troubleshooting, root‑cause analysis, and solution design for complex HVAC and building system challenges, collaborating closely with product, engineering, and field teams.
• Project Management: Lead cross‑functional projects, from scope definition to delivery, ensuring milestones are met on time and within budget while maintaining clear communication with stakeholders.
• Data‑Driven Insights: Leverage building performance data to identify opportunities for energy savings, operational efficiency, and predictive maintenance, and translate findings into actionable recommendations for clients.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, sharing best practices and emerging trends in HVAC and building analytics.
• Continuous Improvement: Contribute to the evolution of our customer success processes, tools, and knowledge base, driving higher satisfaction scores and retention rates.

Essential Qualifications

• Minimum of 5 years of commercial refrigeration, HVAC, or building analytics experience in a client‑facing role.
• At least 3 years managing complex stakeholder relationships across multiple levels of an organization.
• Deep technical understanding of HVAC systems, building automation, and energy analytics.
• Proven project management skills, with a track record of delivering complex initiatives on schedule.
• Exceptional communication abilities—both written and verbal—across technical and non‑technical audiences.
• Fluency in English; additional languages are a plus.
• Ability to work full‑time from the United States, with a reliable home office setup.

Preferred Qualifications

• Experience with the Bueno Platform or similar building analytics tools.
• Certifications in HVAC design, energy management, or related fields.
• Background in data science or analytics, with proficiency in SQL, Python, or R.
• Previous experience in a customer success or technical account management role within the building technology sector.
• Demonstrated ability to influence executive‑level stakeholders and drive strategic outcomes.

Core Skills & Competencies

• Technical Expertise: HVAC, refrigeration, building automation, and energy analytics.
• Customer‑Centric Mindset: Passion for solving client problems and delivering measurable value.
• Analytical Thinking: Ability to interpret complex data sets and translate insights into actionable plans.
• Project Leadership: Strong organizational skills, with a focus on cross‑team collaboration.
• Communication: Clear, concise, and persuasive communication tailored to diverse audiences.
• Adaptability: Comfortable navigating a fast‑paced, evolving technology landscape.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs pairing you with senior leaders in engineering, product, and sales.
• Access to industry conferences, workshops, and certifications at no cost.
• Internal knowledge‑sharing sessions where you can present case studies and best practices.
• Clear career pathways—from Senior Customer Success Engineer to Director of Customer Success or Technical Program Manager.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.

Work Environment & Culture at brighthush

We champion a culture of transparency, innovation, and inclusivity. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Collaborative digital workspaces (Slack, Teams, Confluence).
• Regular virtual coffee chats and informal “Ask Me Anything” sessions with founders.
• Annual in‑person retreats that bring the team together for strategy and celebration.

Compensation & Benefits

We offer a competitive salary range of USD 95,000 – 171,000 per year, commensurate with experience and performance. In addition, you’ll enjoy:

• Generous paid time off (PTO) and flexible holiday scheduling.
• 401(k) retirement plan with company match.
• Comprehensive health, dental, and vision insurance.
• Parental leave policy that supports both new parents and caregivers.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Employee stock purchase plan (ESPP) to share in brighthush’s growth.

How to Apply

Ready to make a tangible impact on the future of building technology? Click the link below to submit your application and join the brighthush team. We’re excited to learn how your expertise can help us deliver exceptional value to our clients and accelerate our mission of sustainable building solutions.