Senior Solutions Architect – Customer Success & Strategic Account Management for Game Development Platforms at brighthush

About brighthush

brighthush is redefining the way game studios build, iterate, and launch their products. As the world’s most trusted modern operating system for game development, we empower over 2,000 studios—from indie creators to AAA powerhouses—to streamline their workflows, accelerate time‑to‑market, and deliver immersive experiences at scale. Our mission is simple: make game creation faster, smarter, and more collaborative. By combining cutting‑edge cloud infrastructure, real‑time collaboration tools, and a vibrant ecosystem of partners, brighthush is the backbone of the next generation of games.

Why Join brighthush?

At brighthush, you’ll be part of a high‑velocity, mission‑driven team that thrives on innovation, creativity, and impact. We champion a culture of continuous learning, cross‑functional collaboration, and customer obsession. Whether you’re a seasoned solutions architect or a seasoned account manager, you’ll find a place to grow, experiment, and shape the future of game development.

Role Overview

We’re looking for a Senior Solutions Architect – Customer Success & Strategic Account Management to become the trusted advisor for our most influential game studios. In this hybrid role, you will blend deep technical expertise with commercial acumen to design and deliver end‑to‑end solutions that unlock new revenue streams, drive adoption, and ensure long‑term customer success.

Key Responsibilities

• Solution Design & Delivery: Architect comprehensive, scalable solutions that align with each studio’s unique workflow, technology stack, and business goals. Translate complex technical concepts into clear, actionable roadmaps.
• Account Leadership: Own the full lifecycle of key accounts—from onboarding and expansion to renewal and upsell. Build and nurture long‑term relationships with C‑suite executives, technical leads, and creative directors.
• Commercial Ownership: Drive revenue growth by identifying upsell and cross‑sell opportunities, negotiating contracts, and collaborating with the sales and finance teams to close deals that deliver value to both the customer and brighthush.
• Customer Advocacy: Serve as the voice of the customer within brighthush, feeding insights back to product, engineering, and marketing to shape future roadmap and feature prioritization.
• Industry Representation: Represent brighthush at industry events, conferences, and partner summits. Deliver technical workshops, demos, and thought‑leadership content that showcases the power of our platform.
• Team Collaboration: Partner with cross‑functional teams—Product, Engineering, Marketing, and Support—to ensure seamless delivery and continuous improvement of the customer experience.
• Data‑Driven Decision Making: Leverage analytics and performance metrics to assess solution effectiveness, identify improvement areas, and report on key performance indicators (KPIs) to senior leadership.

Essential Qualifications

• Minimum 6+ years of experience in account management, solutions engineering, partnerships, or business development within the technology or gaming industry.
• Proven track record of successfully designing and implementing complex technical solutions that drive measurable business outcomes.
• Strong commercial acumen: experience owning the entire sales cycle, from prospecting to closing, and managing multi‑million dollar contracts.
• Excellent written and verbal communication skills in English, with the ability to translate technical jargon into business value for diverse audiences.
• Willingness and ability to travel to industry events, partner sites, and customer locations as needed.
• Hands‑on experience with CRM platforms (e.g., Salesforce, HubSpot) and data analytics tools.
• Deep understanding of game development pipelines, cloud infrastructure, and real‑time collaboration tools.

Preferred Qualifications

• Experience working with large, distributed teams in a remote or hybrid environment.
• Background in cloud services (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
• Knowledge of game engines (Unity, Unreal Engine) and related toolchains.
• Prior experience in a startup or high‑growth tech company, navigating rapid scaling and evolving product-market fit.
• Certifications in cloud architecture, solution design, or account management.

Core Skills & Competencies

• Technical Fluency: Ability to dive deep into architecture diagrams, API specifications, and integration patterns.
• Strategic Thinking: Translate market trends and customer pain points into actionable solutions and business strategies.
• Relationship Building: Cultivate trust and rapport with stakeholders at all levels.
• Project Management: Lead cross‑functional initiatives, manage timelines, and deliver on commitments.
• Analytical Mindset: Use data to drive decisions, measure success, and iterate on solutions.
• Adaptability: Thrive in a fast‑moving environment, pivoting quickly when priorities shift.
• Mentorship: Coach junior team members and share knowledge across the organization.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth should be as dynamic as the games we help create. As a Senior Solutions Architect, you’ll:

• Lead high‑impact projects that shape the future of our platform and influence industry standards.
• Mentor and coach junior architects and account managers, building a high‑performing team.
• Participate in leadership development programs, including executive shadowing, strategic workshops, and cross‑departmental initiatives.
• Attend global conferences, hackathons, and industry summits to stay at the forefront of game development trends.
• Contribute to product strategy and roadmap, ensuring that customer insights directly inform feature development.

Work Environment & Culture at brighthush

Our culture is built on the pillars of innovation, collaboration, and empowerment. We offer:

• Fully remote work across North America and Europe, with flexible hours to support work‑life balance.
• A vibrant virtual community that includes weekly tech talks, hack days, and social events.
• Access to cutting‑edge tools, cloud credits, and a generous budget for learning and development.
• A transparent, merit‑based promotion system that rewards impact and results.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior solutions architects.
• Performance‑based bonuses tied to revenue growth, customer satisfaction, and project delivery.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO), parental leave, and flexible vacation policies.
• Wellness stipend, mental health resources, and access to virtual fitness classes.
• Annual travel budget for industry events, conferences, and partner visits.

Ready to Shape the Future of Game Development?

If you’re a strategic thinker with a passion for technology, a knack for building lasting customer relationships, and a desire to drive growth in a fast‑moving industry, we want to hear from you. Join brighthush and help us empower the next generation of game creators to bring their visions to life.

Click the link below to apply and start your journey with brighthush today.