Senior Customer Success Engineer – Remote (US) – Technical Advisor & Cloud HPC Specialist – Accelerating Scientific Innovation at brighthush

About brighthush

brighthush is a pioneering force at the crossroads of high‑performance computing (HPC), artificial intelligence, and cloud‑native technology. We empower scientists, engineers, and innovators across aerospace, energy, life sciences, manufacturing, and beyond to solve problems that were once beyond reach. By weaving intelligent automation, data‑driven insights, and a global network of engineering applications into a single, scalable platform, brighthush transforms research and product development cycles, delivering faster time‑to‑insight and breakthrough outcomes.

Our mission is simple yet ambitious: to democratize access to world‑class HPC resources so that every organization—regardless of size—can harness the power of the cloud to accelerate discovery, reduce costs, and drive sustainable impact. As we expand our footprint, we are looking for a passionate, technically adept, and customer‑centric professional to join our Customer Success Engineering team.

Role Overview

As a Senior Customer Success Engineer at brighthush, you will be the trusted technical advisor for our most strategic, named customers. Your mission is to ensure that every user experiences the full value of our cloud‑based HPC platform—from initial deployment through ongoing optimization and innovation. You will collaborate closely with Solutions Architects, Product Management, and Engineering teams to deliver seamless, high‑impact solutions that accelerate our customers’ research and development cycles.

Key Responsibilities

• Technical Relationship Owner: Build and maintain deep, trust‑based relationships with key stakeholders, including scientists, engineers, IT leads, and executive sponsors.
• Deployment Leadership: Own the end‑to‑end technical journey: from pre‑deployment assessment, architecture design, and configuration, to post‑deployment optimization and continuous improvement.
• Training & Enablement: Design and deliver “lunch & learn” sessions, workshops, and user training programs that empower customers to fully leverage brighthush’s capabilities.
• Digital Transformation Partner: Collaborate with customers to map out migration strategies from on‑premise HPC clusters to the brighthush cloud, ensuring minimal disruption and maximum ROI.
• Product Evangelist: Represent brighthush at industry conferences, user groups, webinars, and internal forums, articulating the value proposition of our ScaleX platform in clear, compelling language.
• Feedback Loop Facilitator: Gather, analyze, and prioritize customer feedback; work with Product Management to influence roadmap decisions and platform enhancements.
• Cross‑Functional Collaboration: Coordinate with Solutions Architects, Sales, Support, and Engineering to deliver integrated, high‑quality solutions that meet or exceed customer expectations.
• Technical Documentation: Produce and maintain detailed technical documentation, best‑practice guides, and case studies that serve both internal and external audiences.
• Performance Optimization: Analyze customer workloads, identify bottlenecks, and recommend architectural or workflow changes that improve performance, cost efficiency, and scalability.
• Compliance & Security: Ensure that all deployments adhere to industry‑specific compliance standards (e.g., HIPAA, ISO 27001) and that security best practices are embedded in every solution.

Essential Qualifications

• Minimum of 2 years of experience in a technical, customer‑facing role within software, hardware, or cloud environments.
• Bachelor’s degree in Engineering, Computer Science, Mathematics, Physics, or a closely related field.
• Demonstrated ability to translate complex technical concepts into clear, actionable guidance for non‑technical stakeholders.
• Strong customer‑obsession mindset: a proven track record of going above and beyond to deliver exceptional service.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Proficiency with scripting languages (Python, Bash, PowerShell) and familiarity with HPC schedulers (SLURM, PBS, LSF).
• Experience with cloud platforms (AWS, Azure, GCP) and infrastructure‑as‑code tools (Terraform, CloudFormation).
• U.S. Person status (citizenship or permanent residency) required.

Preferred Qualifications

• 3+ years of enterprise cloud, HPC, or high‑performance software experience.
• Hands‑on knowledge of at least one HPC discipline such as Computational Fluid Dynamics (CFD), Finite Element Analysis (FEA), Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir Simulation, Media Rendering, Machine Learning, or Financial Modeling.
• Prior engagement with enterprise customers in aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, or federal sectors.
• Familiarity with leading HPC simulation packages (ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS, GROMACS, NAMD).
• Master’s degree in Engineering, Computer Science, or a related discipline is a plus.
• Strong presentation skills—capable of delivering technical content to both technical and non‑technical audiences.
• Proven ability to manage multiple, complex projects simultaneously while coordinating cross‑functional teams.
• Deep understanding of HPC schedulers, IaaS, and scripting tools, and how they are deployed by customers.

Skills & Competencies

• Technical Expertise: Cloud architecture, HPC workloads, workflow automation, performance tuning.
• Customer‑Centricity: Empathy, active listening, problem‑solving, and a relentless focus on customer success.
• Communication: Clear, concise, and persuasive communication across all levels.
• Project Management: Ability to prioritize, plan, and execute complex initiatives with tight deadlines.
• Collaboration: Comfortable working in a distributed, cross‑functional environment.
• Adaptability: Quick learner who thrives in a fast‑moving, evolving technology landscape.
• Analytical Thinking: Strong data‑driven mindset to diagnose issues and recommend solutions.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As a Senior Customer Success Engineer, you will:

• Gain exposure to cutting‑edge HPC technologies and cloud innovations.
• Collaborate with world‑class scientists, engineers, and product leaders.
• Participate in continuous learning programs, including certifications in AWS, Azure, GCP, and HPC tools.
• Contribute to product roadmaps and influence the next generation of brighthush solutions.
• Take on leadership roles in cross‑functional projects, preparing you for future senior technical or managerial positions.

Work Environment & Company Culture

brighthush is built on a foundation of diversity, inclusion, and mission‑driven collaboration. Our culture is defined by:

• Remote‑First Flexibility: Work from anywhere in the U.S. with a fully supported home‑office setup.
• Collaborative Spirit: Regular virtual town halls, hackathons, and cross‑team knowledge‑sharing sessions.
• Innovation‑First Mindset: Encouragement to experiment, iterate, and bring bold ideas to life.
• Community Impact: Projects that directly contribute to scientific breakthroughs and societal benefits.
• Recognition & Rewards: Transparent performance metrics, peer recognition programs, and competitive compensation.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a comprehensive package that includes:

• Competitive base salary aligned with industry standards for remote roles.
• Performance‑based bonuses and equity options.
• Health, dental, and vision insurance with generous coverage.
• 401(k) plan with company match.
• Unlimited paid time off and flexible work hours.
• Professional development budget for courses, conferences, and certifications.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual company retreats and team‑building events.

Equal Opportunity & Privacy Commitment

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, age, disability, or any other protected status. All hiring decisions are made based on merit and business needs.

We conduct thorough background checks as part of our standard hiring process. For more information on how we handle applicant data and privacy, please review our brighthush Applicant Privacy Policy.

How to Apply

Ready to join a team that is reshaping the future of engineering and scientific discovery? Click the link below to submit your application and become part of the brighthush family.

Apply to this job at brighthush

Closing

At brighthush, you will not only advance your career but also contribute to groundbreaking solutions that push the boundaries of what’s possible in science and engineering. If you are a self‑motivated, technically proficient, and customer‑obsessed professional eager to make a tangible impact, we encourage you to apply today. Let’s build the next wave of breakthroughs together.