Senior Customer Success Engineer & Solution Architect – IoT Connectivity & Cloud Integration Specialist (Remote, Global Impact)

About brighthush

brighthush is the world’s most forward‑thinking IoT connectivity platform, empowering enterprises to connect, manage, and secure millions of devices across the globe. With a bold mission to Make Things Happen and Build a World That Works Together, we provide the invisible backbone for industries ranging from healthcare and energy to logistics and manufacturing. Our cutting‑edge technology lets companies launch connected products, scale device fleets, and unlock real‑time insights that drive innovation, operational excellence, and sustainable growth.

Founded on collaboration, diversity, and relentless curiosity, brighthush has evolved into a global team spanning the United States, Europe, and Japan. We are proud to be an Equal Opportunity Employer, celebrating the unique perspectives and expertise that each team member brings. By investing in our people, fostering continuous learning, and cultivating a culture of trust and ownership, we create an environment where individuals and teams can thrive and deliver transformative solutions for our customers.

Why brighthush?

At brighthush, you’ll be part of a mission‑driven organization that is reshaping how the world connects. Our platform is trusted by Fortune 500 companies, startups, and public sector agencies alike. You’ll work with state‑of‑the‑art technology, collaborate with top engineers, and influence the future of IoT connectivity on a global scale. If you’re passionate about solving complex technical challenges, delighting customers, and driving measurable business outcomes, brighthush is the place to bring your expertise to life.

About the Role

We are seeking an experienced Senior Customer Success Engineer & Solution Architect to serve as the technical partner for our Customer Success Managers (CSMs) on high‑growth, strategic accounts. In this role, you will dive deep into existing customer deployments, understand complex technical architectures, and translate those insights into tangible business value. You will act as a trusted advisor, solution architect, and strategic partner to customers operating in dynamic IoT environments across healthcare, energy, logistics, and industrial sectors.

Your primary focus will be post‑sales technical engagement: optimizing customer use of our platform, identifying new opportunities for value creation, and driving retention and net revenue expansion. Success will be measured by customer satisfaction, renewal rates, upsell and cross‑sell activity, and your contribution to broader sales and business objectives.

Day in the Life

• Kick off the day with a quick sync with the CSM team to review account status and upcoming milestones.
• Lead a technical discovery session with a new customer, mapping out their device fleet, connectivity requirements, and data flow.
• Analyze deployment logs and performance metrics to identify optimization opportunities.
• Collaborate with internal engineering to troubleshoot a complex connectivity issue and deliver a resolution within SLA.
• Prepare a concise, data‑driven presentation for the executive steering committee, highlighting ROI and future roadmap.
• Mentor junior engineers on best practices for IoT architecture and customer engagement.
• Wrap up the day by documenting insights and updating the knowledge base for future reference.

Key Responsibilities

• Collaborate closely with Customer Success Managers to support and grow assigned strategic accounts.
• Own the technical success and ongoing optimization of customer deployments, ensuring reliability, scalability, and security.
• Develop a deep understanding of customer architectures, device deployments, and connectivity models.
• Serve as a trusted technical advisor to customer engineering and product teams, providing actionable guidance.
• Lead technical discovery sessions, demos, and presentations, adapting in real time to customer requirements.
• Facilitate solution‑focused discussions for existing account expansion, identifying upsell and cross‑sell opportunities.
• Drive expansion initiatives and support renewals through strong technical guidance and value demonstration.
• Help customers adopt additional brighthush capabilities to increase long‑term value and platform usage.
• Proactively identify optimization opportunities and recommend architectural improvements.
• Troubleshoot complex connectivity and system issues in collaboration with internal engineering teams.
• Translate customer pain points into clear technical and business‑aligned solutions.
• Communicate customer feedback and requirements to product and engineering teams to influence roadmap.
• Collaborate cross‑functionally to align customer needs with product direction and delivery.
• Contribute to internal best practices and reusable assets to scale customer success efforts.
• Collect and share competitive insights to inform product strategy and positioning.

Essential Qualifications

• 7+ years of experience in IoT, networking, cloud architecture, or cellular connectivity in customer‑facing roles.
• Strong ability to explain complex technical concepts clearly to both technical and non‑technical audiences.
• Solid technical foundation in networking, cloud, and/or software development.
• Demonstrated problem‑solving and troubleshooting skills in complex systems and environments.
• Ability to manage multiple priorities and work effectively across parallel customer engagements.
• Strong interpersonal and communication skills, with experience collaborating across diverse and global teams.
• Curiosity and a continuous learning mindset, with a willingness to explore new technologies and approaches.
• Experience using AI tools to improve personal productivity and enhance customer engagement.
• Excellent written, verbal, and presentation skills.
• Willingness to travel as needed within the United States.
• Bachelor’s degree in Computer Science or equivalent practical experience.

Preferred Skills & Experience

• Experience working within IoT ecosystems, including device, connectivity, and cloud integration.
• Experience developing or integrating both hardware and software solutions.
• Familiarity with public cloud platforms and services such as AWS, Azure, or GCP.
• Experience configuring and working with cellular hardware, including modules and gateways.
• Strong understanding of network infrastructure concepts, including routing, switching, and firewalls.
• Experience with APIs, system integrations, and data flow between distributed systems.
• Familiarity with cellular technologies such as LTE, 5G, and eSIM.
• Experience in solution architecture, technical consulting, or similar customer‑facing engineering roles.

Career Growth & Learning

At brighthush, we believe that your professional development should be as dynamic as the solutions you build. As a Senior Customer Success Engineer & Solution Architect, you will:

• Engage with complex, real‑world customer challenges that span multiple industries and geographies.
• Collaborate with product, engineering, and sales leaders to shape the future of our platform.
• Lead initiatives that drive measurable business outcomes, giving you a clear impact on revenue and customer success.
• Participate in a structured learning program that includes certifications in cloud platforms, IoT security, and advanced networking.
• Receive mentorship from senior leaders and peers who are experts in their fields.
• Advance through a skills‑based career ladder where promotion is earned through impact, contribution, and performance rather than tenure.

Work Environment & Culture

Our remote‑first culture empowers you to work from anywhere in the United States while staying connected to a globally distributed team. You will enjoy:

• Flexible scheduling that supports productivity and work‑life balance.
• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate.
• A collaborative environment where ideas are shared freely across continents.
• Regular virtual team events, hackathons, and knowledge‑sharing sessions.
• A culture of ownership, where your voice directly influences product direction and customer experience.

Compensation & Benefits

While specific salary ranges are confidential, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• 401(k) plan with company match.
• Comprehensive health benefits: medical, dental, and vision coverage.
• Life insurance, short‑term and long‑term disability coverage.
• Paid time off: vacation, sick leave, volunteer days, and company‑observed holidays.
• Family‑friendly benefits: maternity, paternity, and parental leave.
• Employee stock option program to share in the company’s growth.
• Professional development stipend for certifications, conferences, and training.

Diversity & Inclusion

We are committed to building a workforce that reflects the communities we serve. brighthush actively promotes an inclusive environment where every voice is heard, respected, and valued. We celebrate differences in background, experience, and perspective, and we believe that diversity fuels innovation and drives better outcomes for our customers.

How to Apply

If you are passionate about driving customer success through technical excellence, thrive in a fast‑paced, collaborative environment, and want to help shape the future of IoT connectivity, we want to hear from you. Submit your application through the link below and join brighthush in building a world where technology works together for everyone.