Senior Customer Success Engineer – Technical Advisory & Implementation Specialist for Zero‑Trust Solutions at brighthush

About brighthush

brighthush is a trailblazer in the cybersecurity arena, delivering next‑generation zero‑trust access solutions that empower organizations to secure their digital environments with confidence. With a mission to redefine how businesses protect their data, networks, and users, brighthush blends cutting‑edge technology with a customer‑centric philosophy. Our portfolio of products spans secure remote access, identity‑centric security, and adaptive threat detection, all designed to keep pace with the evolving threat landscape.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that thrives on innovation, collaboration, and a relentless focus on customer success. We champion a culture of continuous learning, empower our employees to take ownership, and celebrate achievements that drive real impact for our clients. Whether you’re a seasoned engineer or a rising star, you’ll find opportunities to grow, lead, and shape the future of secure access.

Position Overview

We are seeking a Senior Customer Success Engineer who will act as the primary technical partner for our customers throughout their post‑sale journey. This role blends deep technical expertise, proactive customer engagement, and cross‑functional collaboration to ensure our clients not only adopt but fully realize the value of brighthush’s zero‑trust solutions. You will be the go‑to advisor for complex technical challenges, the champion of best practices, and the catalyst for long‑term customer success.

Key Responsibilities

• Serve as the trusted technical advisor and primary post‑sale technical contact for a portfolio of enterprise customers.
• Act as a Tier 3 escalation engineer, diagnosing and resolving the most complex technical issues that arise during implementation, integration, and day‑to‑day operations.
• Collaborate closely with Customer Success Managers to understand each customer’s business objectives, success criteria, workflows, and technical environment.
• Lead customers through every phase of the adoption lifecycle: onboarding, implementation, integration, configuration, and ongoing product adoption.
• Provide proactive technical recommendations and best‑practice guidance that drive increased product usage, deeper value realization, and higher customer maturity.
• Troubleshoot intricate technical problems, coordinating with Support, Engineering, Product, and Customer Success teams to achieve timely, effective resolutions.
• Translate customer technical feedback and recurring issues into actionable insights for Product and Engineering, influencing roadmap and feature enhancements.
• Create and maintain comprehensive technical success plans, solution documentation, implementation notes, and customer‑facing guidance.
• Support renewal and expansion initiatives by demonstrating product value, removing adoption barriers, and building customer confidence.
• Deliver technical training, workshops, enablement sessions, and product demonstrations tailored to customer stakeholders.
• Identify technical risks and adoption blockers early, working proactively with customers to mitigate them.
• Help customers optimize the use of brighthush solutions, ensuring alignment with their desired business and security outcomes.

Essential Qualifications

• Minimum of 3 years in a customer‑facing technical role such as Customer Success Engineering, Solutions Engineering, Implementation, Technical Support, or Technical Consulting.
• Deep understanding of on‑premises platforms, cloud technologies, APIs, IAM, operating systems, networking, and third‑party software integrations.
• Exceptional troubleshooting skills with a proven ability to analyze complex technical issues and drive them toward resolution.
• Strong communication skills—capable of explaining technical concepts clearly and guiding customers through practical next steps.
• Excellent presentation, relationship‑building, and stakeholder‑management abilities.
• Experience collaborating cross‑functionally with Product, Engineering, Support, Sales, and Customer Success teams.
• Highly organized, with the ability to manage multiple customer priorities, technical tasks, and deadlines simultaneously.
• Self‑motivated, able to work independently, take ownership, and thrive in a fast‑paced environment.
• Fluency in English, both written and verbal.

Preferred (Nice to Have) Experience

• Experience supporting enterprise or strategic B2B technology customers.
• Familiarity with Linux, security principles, identity management, databases, networking, observability, and major cloud providers.
• Background in cybersecurity products or working within a cybersecurity environment.
• Experience with OT/IT environments or critical infrastructure.
• Hands‑on knowledge of remote access, Zero Trust, or identity and access management solutions.
• Ability to identify adoption blockers, recommend solutions, and contribute to customer growth through technical discovery and value‑based consultation.
• Experience in a SaaS company or high‑growth startup setting.

Success Metrics

• High customer satisfaction scores and strong relationships with technical and business stakeholders.
• Successful onboarding and implementation of customers, measured by adoption milestones.
• Increased product usage, usage depth, and customer value realization.
• Reduced technical blockers and faster resolution of complex customer issues.
• Strong renewal support through demonstrated adoption, risk mitigation, and proven product value.
• Clear internal visibility into customer needs, technical risks, recurring issues, and product feedback.
• Effective collaboration across Customer Success, Support, Product, and Engineering teams.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the technology we build. As a Senior Customer Success Engineer, you’ll:

• Advance to a Lead or Principal Customer Success Engineer role, overseeing a larger portfolio and mentoring junior engineers.
• Transition into Product Management or Technical Program Management, leveraging your deep customer insights to shape product strategy.
• Explore opportunities in Sales Engineering or Solutions Architecture, where your technical expertise can directly influence new business.
• Participate in continuous learning programs, including certifications in cloud platforms, security frameworks, and advanced networking.
• Attend industry conferences, webinars, and internal knowledge‑sharing sessions to stay ahead of emerging trends.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly all‑hands meetings and bi‑weekly team syncs.
• Dedicated Slack channels for real‑time collaboration.
• Quarterly virtual retreats and annual in‑person gatherings.
• Access to a robust internal knowledge base and continuous feedback loops.

Compensation & Perks

While specific figures vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior technical roles.
• Performance‑based bonuses tied to customer success metrics.
• Equity options to share in the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and a generous parental leave policy.
• Professional development stipend and reimbursement for certifications.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual tech stipend for home office upgrades.

How to Apply

If you’re passionate about delivering exceptional customer experiences, thrive in a fast‑paced, tech‑centric environment, and want to help organizations secure their future with zero‑trust solutions, we’d love to hear from you. Submit your application through the link below, and let’s build the next generation of secure access together.