Senior Customer Success Engineer & Voice AI Integration Lead – Accelerating AI‑Driven Customer Success, Innovation & Strategic Partnerships Across Asia Pacific for brighthush

About brighthush

brighthush is the catalyst behind the next wave of conversational technology. With lightning‑fast, cloud‑native APIs that power speech‑to‑text, text‑to‑speech, and large‑scale voice agent creation, we have become the go‑to platform for more than 200,000 developers and 1,300+ organizations worldwide. From telecommunications giants to fintech innovators, hospitality leaders, and e‑commerce pioneers, our customers rely on brighthush to build seamless, AI‑driven voice experiences that delight users and drive revenue.

Our foundation models are accessed via secure, low‑latency cloud APIs or self‑hosted solutions, delivering unmatched accuracy, cost efficiency, and scalability. Backed by a recent Series C round led by prominent investors, brighthush has processed over 50,000 years of audio and transcribed more than 1 trillion words. This track record cements our reputation as the world’s most trusted voice‑AI platform and positions us at the forefront of the next wave of conversational technology.

Why brighthush is a Game Changer

In an era where voice is becoming the primary interface for digital interaction, brighthush is setting the standard. Our platform empowers businesses to create conversational experiences that feel natural, responsive, and deeply personalized. By abstracting the complexity of speech recognition, natural language understanding, and real‑time synthesis, we let our partners focus on what truly matters: delivering value to their customers.

Our AI‑First Operating Rhythm

At brighthush, AI is not an add‑on—it is the core of everything we do. Every team member is expected to experiment with, adopt, and embed advanced AI tools into their daily workflows. We measure success by how effectively AI is leveraged to deliver tangible business outcomes, and we reward creative, continuous experimentation. If you thrive in a fast‑moving environment where change is the only constant, and you’re excited to push the boundaries of what AI can achieve, you’ll fit right in.

The Opportunity

This is a rare chance to be one of the first people building brighthush’s business in the Asia Pacific region. You will lay the foundation for how we serve customers across APAC, shape the playbook from scratch, and work directly with lighthouse regional customers. Your impact will be visible from day one, influencing how an AI‑native company scales in one of the world’s most dynamic markets. If building something from the ground up energizes you, this role is for you.

Who You Are

You are not a traditional Customer Success Manager. You are a Customer Success Engineer—a hybrid of technical account management, sales engineering, and solutions architecture. You thrive at the intersection of APIs, customer outcomes, and business growth. You have a strong technical foundation, can run demos, guide architecture discussions, and help customers integrate AI‑driven solutions into their workflows. You’re equally adept at reading a room, building trust with executives, and uncovering growth opportunities that arise from technical adoption. You likely have experience as a Technical Account Manager, Sales Engineer, Implementation Engineer, or Solutions Engineer, and you’re excited to bring that blended expertise to help customers realize value from day one and scale it over time.

Key Responsibilities

• Technical Advisor & Strategic Partner – Engage directly with developers, engineers, and executives to align business goals with technical solutions.
• Relationship Builder – Nurture and sustain relationships across all personas, from developers to CIOs, ensuring a holistic view of the customer ecosystem.
• Onboarding & Enablement Lead – Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
• Adoption Champion – Drive deep integration of brighthush products into customer workflows, applying best practices, reference architectures, and creative solutions.
• Discovery & Insight Generator – Continuously surface customer issues, understand their business impact, and translate them into actionable requirements for internal teams.
• Demo & Workshop Facilitator – Run live product demos, guide architecture discussions, and troubleshoot technical issues, bridging design and commercial growth.
• AI Amplifier – Leverage AI to enhance customer outcomes, surface insights, and improve internal processes.
• Growth Partner – Identify and scope expansion opportunities (cross‑sell, upsell, multi‑product adoption) in partnership with Sales.
• Strategic Planner – Develop and execute structured customer success plans that align business outcomes with brighthush’s product capabilities.
• Executive Liaison – Lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks and surface growth opportunities.
• Voice of the Customer – Influence product roadmap, GTM strategy, and internal tools by advocating for customer needs.
• Performance Analyst – Track, analyze, and report on key performance indicators: adoption, usage, health, satisfaction, expansion, and revenue impact.

Essential Qualifications

• 7–10+ years in Technical Account Management, Sales Engineering, or Enterprise Customer Success at innovative, API‑driven technology companies.
• Proven track record blending customer engagement with technical expertise, navigating solution design, technical problem‑solving, and commercial growth.
• Hands‑on experience running product demos, POCs, or technical workshops with enterprise customers.
• Demonstrated success identifying expansions, cross‑sell, and upsell opportunities in complex enterprise accounts.
• Strong technical aptitude: fluently discuss APIs, developer workflows, and hold technical conversations with engineers and architects.
• Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering).
• Exceptional interpersonal, communication, and collaboration skills, with proven ability to influence stakeholders at all levels.
• Strong sense of ownership and stewardship for customers, with a focus on building a personal brand of trust and expertise.

Preferred Qualifications

• Background spanning solutions engineering or technical account management in addition to CSM responsibilities.
• Experience in AI, machine learning, voice AI, cloud infrastructure, or developer‑first technologies.
• Familiarity with automation tools, advanced analytics, and basic scripting to accelerate delivery.

Skills & Competencies

• Technical fluency in RESTful APIs, SDKs, and cloud platforms (AWS, Azure, GCP).
• Strong analytical mindset: ability to interpret usage data, derive insights, and recommend actions.
• Excellent communication: articulate complex technical concepts to both technical and non‑technical audiences.
• High emotional intelligence: read stakeholder needs, adapt communication style, and build lasting trust.
• Proactive problem‑solver: anticipate challenges, propose solutions, and drive implementation.
• Collaboration & influence: work cross‑functionally with Product, Engineering, Sales, and Marketing.
• Adaptability: thrive in a rapidly evolving environment, pivot priorities, and embrace change.

Career Growth & Learning

At brighthush, your career trajectory is designed to accelerate. As a key player in our APAC expansion, you’ll gain exposure to senior leadership, influence product strategy, and shape the customer success framework for a global platform. We invest heavily in continuous learning: access to industry conferences, internal knowledge hubs, and mentorship programs. You’ll also have the opportunity to lead internal initiatives, such as developing new enablement content, building AI‑powered customer success tools, and mentoring junior team members.

Work Environment & Culture

Our culture is built on curiosity, collaboration, and a relentless focus on customer impact. We celebrate experimentation, encourage cross‑functional teamwork, and reward bold ideas that drive growth. Remote work is the norm, but we also host quarterly in‑person retreats in Singapore to foster connection and alignment. Diversity and inclusion are core values—every voice is heard, and we actively seek perspectives that challenge the status quo.

Compensation & Perks

While specific figures vary by market, we offer a competitive base salary, performance‑based bonuses, and equity options that align your success with brighthush’s growth. Additional perks include:

• Comprehensive health coverage (medical, dental, vision).
• Generous paid time off, including parental leave.
• Continuous learning stipend for courses, certifications, and conferences.
• Flexible work hours and fully remote options.
• Annual wellness budget and access to virtual fitness classes.
• Team events, hackathons, and community outreach initiatives.

How to Apply

Ready to shape the future of Voice AI in Asia Pacific? Submit your application through our careers portal or email your résumé and cover letter to [email protected]. We look forward to learning how your expertise can help us deliver world‑class voice experiences to our customers.

Closing Statement

At brighthush, we’re building the next generation of voice‑enabled products that power businesses worldwide. If you’re passionate about technology, customer success, and driving measurable impact, we invite you to join our team and help us bring the power of voice to every industry. Apply today and become a pivotal part of our journey to redefine the Voice AI landscape.