Senior Enterprise Customer Success Strategist – Global SaaS & Digital Transformation Leader (Remote) – Driving Growth, Innovation, and Client Success at brighthush

Welcome to brighthush – Where Every Agreement Drives Impact

In a world where contracts are no longer static documents but dynamic engines of growth, brighthush stands at the forefront of intelligent agreement management. Our cloud‑native platform empowers more than 1.5 million users across 180+ countries to unlock hidden value, accelerate deal cycles, and transform compliance into a competitive advantage. By marrying cutting‑edge AI, robust security, and a user‑centric design, we help enterprises of all sizes turn every agreement into a catalyst for revenue, risk mitigation, and operational excellence.

Why brighthush is the Place to Grow Your Career

At brighthush, we’re not just building software – we’re reshaping the future of contract management. Our culture is built on continuous learning, bold experimentation, and a relentless focus on customer impact. Whether you’re a seasoned customer success leader or an ambitious professional eager to scale your influence, you’ll find a platform where your ideas shape product strategy, drive enterprise adoption, and create transformational change for our clients. Our remote‑first model gives you the freedom to work from anywhere while staying connected to a vibrant, global community that values transparency, autonomy, and shared success.

Role Overview

As a Senior Enterprise Customer Success Strategist, you will own a portfolio of our most complex, high‑value accounts across a defined territory. You will act as the trusted executive advisor for each client, ensuring they realize maximum value from brighthush’s solutions, achieve their business objectives, and expand their investment in our platform. Your work will directly influence renewal rates, upsell opportunities, and the overall health of our enterprise customer base. You will be the bridge between customer needs and product evolution, driving adoption, mitigating risk, and championing growth.

Key Responsibilities

• Executive Engagement & Value Realization: Build and maintain relationships with C‑suite and senior leaders, delivering executive‑level business reviews that highlight adoption metrics, ROI, and strategic alignment. Craft tailored dashboards and storytelling sessions that translate data into actionable insights.
• Renewal & Expansion Leadership: Own the end‑to‑end renewal process for high‑value accounts, negotiating contracts, and securing favorable terms while protecting customer trust. Leverage data‑driven risk scoring to proactively address churn signals.
• Portfolio Management: Conduct rigorous analysis of usage trends, health signals, and engagement data to forecast renewal risk, identify expansion opportunities, and prioritize high‑impact initiatives. Own quarterly health scorecards and present findings to internal stakeholders.
• Cross‑Functional Collaboration: Partner with Sales, Product, Pricing, Legal, Revenue Operations, and Customer Success to design and execute growth strategies, risk mitigation plans, and adoption roadmaps. Act as the bridge between customer needs and product evolution.
• Strategic Adoption Planning: Develop comprehensive adoption strategies for multi‑stakeholder environments, leveraging brighthush’s ecosystem partners to deliver enterprise‑wide transformation. Champion change management best practices and ensure smooth onboarding of new users.
• Escalation Management: Serve as the primary point of contact for strategic customers, ensuring swift resolution of issues while maintaining long‑term relationship health. Own the escalation playbook and drive root‑cause analysis.
• Process Champion: Advocate best practices across opportunity management, data quality, CRM hygiene, quoting, and forecasting to elevate overall team performance. Lead quarterly process reviews and implement continuous improvement initiatives.

Essential Qualifications

• 6+ years of experience in Sales, Renewal Management, Account Management, or Customer Success within SaaS or enterprise technology environments.
• Proven track record of meeting or exceeding quota in complex, high‑value book of business.
• Bachelor’s degree (BA/BS) or equivalent professional experience.

Preferred Qualifications

• Demonstrated ability to navigate multi‑stakeholder, executive‑level deal cycles using a consultative, trusted‑advisor approach.
• Exceptional contract negotiation skills, with a history of closing complex, high‑value agreements on schedule.
• Experience driving enterprise‑wide adoption and acting as a strategic change agent at the executive level.
• Strong executive presence, organizational, prioritization, and communication skills.
• Ability to influence outcomes through high‑trust relationships with both customers and internal partners.
• Excellent written and verbal communication skills, with the capability to craft persuasive value conversations for C‑suite audiences.
• Comfortable managing ambiguity and adapting quickly to shifting priorities across a strategic portfolio.

Skills & Competencies

• Strategic Account Planning
• Enterprise‑Scale Negotiation
• Data‑Driven Decision Making
• Stakeholder Management
• Change Management & Adoption
• Cross‑Functional Leadership
• CRM & Forecasting Expertise (brighthush preferred)
• Financial Acumen & P&L Ownership
• Customer‑Centric Mindset
• Resilience & Adaptability

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth should be as dynamic as the solutions we build. As a Senior Enterprise Customer Success Strategist, you will have the opportunity to:

• Lead cross‑regional initiatives that shape the future of our enterprise customer experience.
• Mentor junior CSMs and contribute to the development of best‑practice frameworks used across the organization.
• Participate in executive‑level strategy sessions, influencing product roadmap and go‑to‑market plans.
• Access continuous learning resources, including industry conferences, certification programs, and internal knowledge‑sharing sessions.
• Progress into senior leadership roles such as Director of Customer Success, Head of Enterprise Accounts, or VP of Customer Experience.

Work Environment & Culture

brighthush operates on a flexible, remote‑first model, allowing you to work from anywhere while staying connected with a vibrant, global team. We foster a culture of transparency, collaboration, and innovation, where every voice is heard and every idea has the potential to shape our product and customer success strategies. Our remote work policy encourages autonomy, but also provides structured check‑ins, virtual coffee chats, and quarterly in‑person retreats to strengthen team cohesion.

Remote Work Policy

This role is fully remote. You will be expected to maintain a professional presence during core business hours, participate in virtual meetings, and collaborate seamlessly with colleagues across time zones. We provide a comprehensive remote‑work stipend to support your home‑office setup, internet, and communication tools. Additionally, we offer flexible scheduling to accommodate personal commitments while ensuring alignment with client time zones.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success leaders.
• Performance‑based bonus tied to renewal, expansion, and customer satisfaction metrics.
• Equity or stock‑option program to align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off and flexible scheduling.
• Professional development budget and access to industry conferences.
• Wellness programs, mental health resources, and employee‑assistance programs.

How to Apply

If you are a strategic thinker with a passion for driving enterprise transformation and a proven record of managing high‑value SaaS relationships, we want to hear from you. Submit your application through our careers portal or email your résumé and cover letter to [email protected]. For any questions or to request accommodations during the application process, please contact [email protected].

Join brighthush – Where Every Agreement Drives Impact

At brighthush, we’re building more than a product; we’re creating a community of innovators who believe that every agreement can be a catalyst for positive change. If you’re ready to lead, influence, and grow with a company that values your expertise and empowers your success, apply today and help us shape the future of digital agreements worldwide.