Senior Customer Success Executive – AI‑Driven Materials & Chemical SaaS Platform – Remote Germany – Championing Sustainable Innovation, Accelerating Customer Growth, and Maximizing Data‑Powered Value at brighthush

About brighthush

In a world where scientific discovery is accelerating at an unprecedented pace, brighthush is at the forefront of transforming raw chemical and materials data into actionable insights. Our no‑code, AI‑powered SaaS platform empowers researchers, product developers, and data scientists to design, test, and deploy the next generation of sustainable, high‑performance materials faster than ever before. By bridging the gap between data and decision‑making, we help our partners tackle the most pressing environmental and economic challenges of the 21st century.

Founded on the belief that data should drive innovation, brighthush has grown from a small research lab to a global community of scientists, engineers, and business leaders who share a common mission: to accelerate the development of sustainable, high‑performance materials that shape a better world. Our platform is used by universities, research institutes, and industry leaders across chemicals, energy, and advanced manufacturing, enabling them to unlock hidden patterns, predict material performance, and reduce time‑to‑market for breakthrough products.

Why brighthush is the Place to Grow Your Career

At brighthush, we’re more than a technology company – we’re a community of curious, collaborative, and impact‑oriented professionals. We champion a culture of ownership, data‑driven decision making, and continuous learning. Our remote, global team spans North America, Europe, and beyond, united by a shared mission: to accelerate the development of sustainable, high‑performance materials that shape a better world. If you thrive in a fast‑paced, high‑growth environment and want to see your work translate into measurable savings and breakthrough products, brighthush is the place for you.

We believe that career growth is a partnership between the individual and the organization. That’s why we provide a clear career ladder, mentorship programs, and a culture that rewards initiative and results. Whether you’re a seasoned professional or a recent graduate, you’ll find opportunities to learn, lead, and make a tangible impact.

Role Overview

As a Senior Customer Success Executive at brighthush, you will be the linchpin between our customers and the product, engineering, and sales teams. Your primary focus will be to ensure that every customer not only adopts the platform but also realizes tangible, measurable value from it. You will own the end‑to‑end customer journey, from contract kickoff through renewal and upsell, and you will be the trusted advisor who turns data into insights, insights into action, and action into lasting partnership.

In this role, you will work closely with a diverse portfolio of customers, ranging from early‑stage startups to Fortune 500 enterprises. You will translate complex technical concepts into business outcomes, build strategic relationships, and act as the voice of the customer within brighthush. Your success will be measured by customer satisfaction scores, renewal rates, expansion revenue, and the depth of adoption across each account.

Key Responsibilities

• Own the Customer Lifecycle – From the first day of onboarding to the final renewal, guide customers through every stage, ensuring a seamless experience and maximum adoption.
• Deliver Value & ROI – Design, document, and track the ROI and business impact of the brighthush platform for each account, turning data into compelling business cases.
• Champion Customer Advocacy – Act as the voice of the customer within brighthush, surfacing feedback into product roadmaps and ensuring that future releases address real‑world challenges.
• Drive Cross‑Functional Collaboration – Partner with engineering, product, sales, and marketing to deliver best‑in‑class experiences and to surface customer feedback into product roadmaps.
• Mitigate Risks & Resolve Issues – Identify adoption or satisfaction risks early, develop mitigation plans, and drive resolution with a proactive, solutions‑oriented mindset.
• Build Trust‑Based Relationships – Cultivate trust‑based relationships with stakeholders at all levels, from lab technicians to C‑suite executives, ensuring alignment on goals and outcomes.
• Educate & Evangelize – Deliver product training, best‑practice workshops, and feature updates to keep customers ahead of the curve.
• Leverage Internal Resources – Coordinate support, training, and consulting teams to deliver a seamless, high‑quality experience.
• Analyze & Storytell – Translate data and usage metrics into compelling business cases that highlight the value of brighthush and support upsell opportunities.
• Strategic Account Planning – Develop and execute account plans that align with customer objectives, identify growth opportunities, and forecast renewal and expansion potential.
• Thought Leadership – Represent brighthush at industry events, webinars, and conferences, sharing success stories and best practices with the broader community.

Essential Qualifications

• 5+ years of enterprise SaaS customer success experience, preferably in AI, data science, or materials science domains.
• Undergraduate degree (or equivalent experience) in a scientific or technical field such as chemistry, materials science, computer science, or statistics.
• Fluency in German and English, with excellent written and verbal communication skills.
• Proven track record of building trust‑based relationships with technical and executive stakeholders.
• Experience managing complex, cross‑functional projects and delivering measurable outcomes.
• Strong analytical mindset: ability to structure and execute business analyses that demonstrate customer value.
• Deep understanding of AI‑based SaaS/PaaS business models and how they create value for customers.
• Willingness to travel to customer sites 30–50% of the time.
• Authorized to work in Germany and located within the country.

Preferred Qualifications

• Background in industrial sectors such as chemicals, materials, energy, or advanced manufacturing.
• Experience working in a fast‑paced, high‑growth environment.
• Knowledge of data‑driven product development and materials informatics.
• Experience with customer success tools (e.g., brighthush, brighthush) and CRM systems.
• Certifications in project management (PMP, Scrum) or customer success (CSM).

Core Competencies

• Strategic Thinking – Ability to develop long‑term engagement roadmaps that align with customer business objectives.
• Communication Excellence – Skilled at presenting complex technical concepts to non‑technical audiences and vice versa.
• Problem Solving – Quick to diagnose issues, propose solutions, and drive implementation across teams.
• Customer‑Centric Mindset – Passion for delivering exceptional experiences and turning feedback into action.
• Data‑Driven Decision Making – Use metrics and analytics to inform strategy and measure success.
• Adaptability – Thrive in a dynamic environment with evolving priorities and technologies.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as innovative as the products we build. You will have the chance to:

• Lead cross‑functional initiatives that shape the future of AI‑powered materials science.
• Mentor junior customer success professionals and contribute to the development of internal training programs.
• Participate in industry conferences, webinars, and thought‑leadership panels.
• Advance into senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Head of Product Adoption.
• Access continuous learning resources, including certifications, workshops, and a generous tuition reimbursement program.
• Engage in rotational programs that expose you to product, engineering, and sales functions.

Work Environment & Culture

brighthush embraces a flexible, remote‑first culture that empowers you to work from wherever you thrive. Our team values:

• Ownership – Every team member is a stakeholder in our success.
• Data‑First Decision Making – We base our strategies on evidence, not assumptions.
• Inclusivity – We celebrate diverse perspectives and foster a sense of belonging.
• Impact‑Driven Work – Your contributions directly influence sustainable innovation worldwide.
• Continuous Growth – We invest in your professional development and encourage curiosity.
• Collaboration – Cross‑functional teamwork is at the core of everything we do.
• Transparency – Open communication channels keep everyone aligned and informed.

Compensation & Benefits

brighthush offers a competitive total rewards package that includes:

• Base salary range: €65,000 – €75,000 per year (Germany).
• Variable compensation up to 10% of base, tied to individual and company performance.
• Comprehensive health and dental insurance.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and fully remote work options.
• Professional development stipend and access to industry conferences.
• Employee stock purchase plan (subject to eligibility).
• Wellness programs and mental health resources.
• Annual company retreats and team‑building events.
• Technology stipend for home‑office setup.

How to Apply

Ready to make a tangible impact on the future of materials science? Submit your application through our careers portal or click the link below. We look forward to exploring how your expertise can help brighthush deliver transformative value to our customers worldwide.

Apply Now

Equal Opportunity & Accommodations

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodations during the hiring process, please let us know, and we will gladly provide support.

Join a team that is redefining the future of materials science. Your expertise, passion, and drive for impact will help shape the next wave of sustainable innovation. Apply today and become a pivotal part of the brighthush journey.