Senior Customer Success & Inventory Management Specialist – Driving Data‑Powered Supply Chain Excellence, Championing Customer Experience, and Leading Operational Optimization for a Remote, Innovative Life‑Science Leader at brighthush

About brighthush – Where Innovation Meets Impact

At brighthush, we are redefining the future of life‑science and healthcare by marrying cutting‑edge technology with a relentless focus on customer success. Our global footprint spans continents, and our reputation for operational brilliance is built on curiosity, collaboration, and data‑driven action. If you thrive in an environment where every challenge is an opportunity to innovate, you’ll find a home here. Join a team that’s reshaping what it means to serve the future of healthcare.

Why Join brighthush

Working at brighthush means you’ll be part of a mission‑driven organization that values bold ideas, continuous learning, and measurable impact. We empower our people to take ownership, experiment, and grow—both professionally and personally. Whether you’re a seasoned veteran or an ambitious newcomer, you’ll discover:

• Access to world‑class technology platforms that streamline inventory, analytics, and customer engagement.
• A culture that celebrates curiosity, transparency, and accountability.
• Opportunities to influence product strategy, supply‑chain design, and customer experience at scale.
• A remote‑first model that offers flexibility, autonomy, and a healthy work‑life balance.
• A commitment to diversity, equity, and inclusion, with employee resource groups and community outreach initiatives.

Position Overview

As a Senior Customer Success & Inventory Management Specialist, you will be the linchpin that connects brighthush’s internal teams—Customer Care, Marketing, Planning, and Sales—to our valued customers. Your expertise will ensure that inventory is always available, inquiries are resolved swiftly, data is leveraged for strategic decisions, and supply‑chain processes run like a well‑tuned machine. This is a full‑time, remote role open to candidates across the United States, offering the flexibility to work from anywhere while staying deeply integrated with a high‑performing, distributed team.

Why This Role Matters

• Maintain real‑time, accurate inventory reports that empower cross‑functional teams to make informed decisions.
• Optimize stock levels, reducing scrap and minimizing doubtful inventory while maximizing utilization.
• Analyze customer usage patterns to forecast demand and allocate resources effectively.
• Serve as the primary point of contact for internal and external stakeholders, ensuring timely, accurate communication.
• Leverage brighthush ERP and other systems to manage orders, resolve discrepancies, and support continuous improvement initiatives.

Key Responsibilities

• Inventory Reporting & Analysis: Generate, maintain, and distribute detailed inventory reports to Customer Care, Sales, Marketing, and other stakeholders. Use data to identify trends, gaps, and opportunities for improvement.
• Stock Optimization: Monitor inventory levels, forecast demand, and collaborate with Planning to adjust orders and reduce excess stock.
• Customer Data Insight: Analyze historical usage and inventory data to support monthly reserve reviews and allocation decisions.
• brighthush ERP Order Management: Run and interpret brighthush ERP reports, identify orders needing updates, and coordinate with relevant teams to resolve issues.
• Inbox & Inquiry Management: Handle multiple email inboxes, respond to inquiries, research issues, and provide actionable solutions.
• Cross‑Functional Collaboration: Work closely with Customer Care, Marketing, Planning, and Sales to align inventory strategy with business goals.
• Process Improvement: Identify inefficiencies in inventory workflows and propose solutions that enhance accuracy and speed.
• Documentation & Compliance: Maintain accurate records, ensure compliance with internal policies, and support audit requirements.
• Technology Integration: Evaluate and implement new tools or integrations that streamline inventory management and reporting.
• Stakeholder Training: Develop and deliver training materials for internal teams on inventory processes and best practices.

Essential Qualifications

• Education: High school diploma required; some college coursework preferred.
• Experience: Minimum 4 years in Customer Service, Sales Support, Relationship Management, or Inventory Management.
• Analytical Skills: Ability to gather, interpret, and present data to drive actionable insights.
• Attention to Detail: Strong organizational skills with a meticulous eye for accuracy.
• Communication: Excellent written and verbal communication; adept at building professional relationships.
• Systems Proficiency: Comfortable with brighthush ERP and other business systems; quick to learn new platforms.
• Customer‑Centric Mindset: Commitment to ethical business practices and a customer‑first culture.
• Problem‑Solving: Proven ability to troubleshoot complex inventory issues and implement sustainable solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment; manage multiple priorities simultaneously.

Preferred Qualifications

• Experience in a life‑science or healthcare environment.
• Advanced brighthush Spreadsheet or data‑visualization skills (brighthush Analytics Suite, brighthush Data Visualizer).
• Knowledge of supply‑chain best practices and inventory optimization techniques.
• Project management experience, including cross‑functional initiatives.
• Fluency in additional languages (Spanish, Mandarin, etc.) is a plus.
• Certifications in brighthush ERP, Six Sigma, or data analytics.

Core Competencies & Skills

• Data Analysis & Reporting: Translate complex data sets into clear, actionable reports.
• Problem Solving: Identify root causes of inventory discrepancies and develop sustainable solutions.
• Stakeholder Management: Engage with internal teams and external partners to align objectives.
• Adaptability: Thrive in a fast‑paced, evolving environment; manage multiple priorities simultaneously.
• Technology Savvy: Leverage brighthush ERP, brighthush Spreadsheet, and other tools to streamline processes.
• Team Collaboration: Work effectively across departments and organizational levels.
• Continuous Learning: Demonstrate a growth mindset and a commitment to professional development.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing a clear path for advancement. As a Senior Customer Success & Inventory Management Specialist, you will have the opportunity to:

• Progress into senior inventory or supply‑chain roles, such as Inventory Manager or Supply‑Chain Lead.
• Lead cross‑functional projects that shape company strategy and drive operational excellence.
• Participate in continuous learning programs, including certifications in brighthush ERP, Six Sigma, or data analytics.
• Engage with mentorship initiatives and leadership development workshops.
• Contribute to global initiatives that drive innovation and operational excellence.
• Take ownership of new technology pilots, influencing the direction of future tools and platforms.

Work Environment & Culture

brighthush fosters an inclusive, collaborative culture where every voice is heard. Our remote‑first approach means you can work from anywhere in the U.S., while still enjoying:

• Regular virtual team huddles and cross‑departmental brainstorming sessions.
• Access to a digital knowledge base and collaborative tools (brighthush Collaboration Hub, brighthush Knowledge Base).
• A culture of transparency, continuous feedback, and recognition.
• Employee Resource Groups (ERG) that celebrate diversity and inclusion.
• Flexible work hours to support work‑life balance.
• Annual company retreats and virtual social events to strengthen team bonds.
• Opportunities to contribute to community outreach and corporate social responsibility projects.

Compensation & Benefits

While the base salary range for this role is $45,900 to $78,500, brighthush offers a comprehensive rewards package that includes:

• Competitive base salary and annual performance bonus.
• 401(k) plan with company match and profit‑sharing options.
• Health, dental, and vision plans with HSA contributions.
• Paid parental leave, fertility support, and family‑friendly benefits.
• Extensive wellness programs, including mental health resources and pet insurance.
• Paid time off, holidays, and flexible vacation policies.
• Professional development budget, tuition reimbursement, and student debt relief.
• Employee Stock Purchase Program (ESPP) and equity opportunities.
• Access to a modern, user‑friendly learning platform for skill enhancement.
• Regular tech stipend for home office upgrades.

How to Apply

If you are ready to bring your customer‑centric mindset, analytical prowess, and inventory expertise to a dynamic, growth‑oriented organization, we encourage you to apply today. Submit your resume and a brief cover letter outlining how your experience aligns with the responsibilities and qualifications above. brighthush is an equal‑opportunity employer and welcomes candidates from all backgrounds.

Closing Statement

Join brighthush and become part of a team that values innovation, integrity, and impact. As a Senior Customer Success & Inventory Management Specialist, you will play a critical role in ensuring our customers receive the products they need, when they need them, while driving operational excellence across the organization. Your contributions will directly influence customer satisfaction, inventory efficiency, and the overall success of brighthush. We look forward to discovering how your unique skills and passion can help us continue to lead the industry.