Senior Customer Solution Architect – Digital Automation & AI‑Powered Analytics Strategist Driving Sustainable Innovation in Chemicals, Glass & Energy Sectors Across North America (Remote) – Join brighthush

Welcome to brighthush – Pioneering Industrial Digital Transformation

In today’s high‑stakes industrial landscape, every kilowatt of energy, every kilogram of glass, and every liter of chemical product must be produced with unmatched efficiency, safety, and environmental stewardship. brighthush is at the forefront of this transformation, weaving together advanced automation, AI‑driven analytics, and cloud‑native platforms to create a seamless digital thread that runs from the factory floor to the executive suite.

Our portfolio spans the full spectrum of industrial digitalization—from real‑time process control and predictive maintenance to immersive digital twins and edge computing. By partnering with leading process industries, we help them reduce operating costs, accelerate time‑to‑market, and meet the stringent sustainability targets demanded by regulators and consumers alike.

At brighthush, technology is a tool for empowerment. Whether you are a plant manager looking to optimize throughput, a project lead orchestrating a multi‑disciplinary construction effort, or a C‑suite executive steering a corporate digital strategy, we provide the expertise, tools, and partnership you need to turn ambition into measurable impact.

Why brighthush is a Game Changer

brighthush has built a reputation for delivering end‑to‑end solutions that combine industry‑specific knowledge with cutting‑edge technology. Our approach is rooted in the Digital Thread methodology, ensuring that data flows seamlessly across hardware, software, and data layers, providing traceability, compliance, and real‑time insights. This holistic perspective allows us to address complex industrial challenges with scalable, revenue‑generating solutions that are tailored to each customer’s unique context.

Our culture is built on curiosity, collaboration, and a relentless focus on customer success. We empower our teams to experiment, learn, and iterate, fostering an environment where innovation thrives and ideas are turned into tangible outcomes.

Position Overview

We are seeking a visionary Senior Customer Solution Architect focused on the Chemicals, Glass, and Energy verticals. In this role, you will serve as a strategic advisor and technical leader, translating complex industrial challenges into scalable, revenue‑generating solutions that align with our Digital Industries (DI) portfolio. You will collaborate closely with sales, product, and engineering teams to craft compelling value propositions that resonate with customers across North America.

This is a fully remote position open to candidates across the continental United States. You will report directly to the Manager of Sales Acceleration for the Chemicals, Glass, and Energy verticals and will have the autonomy to shape the solution architecture and go‑to‑market strategy for high‑impact accounts.

Your Impact as a Senior Customer Solution Architect

As a senior architect, you will be the bridge between technical excellence and business growth. Your deep industry knowledge and technical acumen will enable you to:

• Translate intricate customer pain points into clear, actionable requirements that drive measurable business outcomes.
• Design and architect end‑to‑end automation and digitalization solutions that evolve with customer needs and industry trends.
• Leverage the Digital Thread methodology to create seamless integration across hardware, software, and data layers, ensuring traceability and compliance.
• Develop reference architectures, best‑practice templates, and reusable engineering artifacts that accelerate future engagements.

Key Responsibilities

Solution Development & Architecture

• Lead the creation of comprehensive solution blueprints that address customer challenges and align with brighthush’s product portfolio.
• Collaborate with product managers to refine feature sets and prioritize roadmap items based on customer feedback and market demand.
• Champion the adoption of emerging technologies such as AI, edge computing, and digital twins to deliver differentiated value.
• Ensure all solutions meet industry standards, regulatory requirements, and internal quality guidelines.

Sales Engagement & Revenue Acceleration

• Own the full sales engagement cycle for assigned accounts, from initial discovery to contract close, driving revenue targets and pipeline velocity.
• Apply the Challenger Sales Approach to uncover hidden opportunities, challenge customer assumptions, and articulate differentiated value propositions.
• Collaborate with sales leaders to develop account plans, pricing strategies, and go‑to‑market tactics that align with corporate objectives.
• Provide technical presentations, workshops, and proof‑of‑concept demonstrations that showcase the ROI of brighthush solutions.

Trusted Advisory & Thought Leadership

• Serve as the primary technical and strategic advisor to customers and internal sales teams, building long‑term trust and credibility.
• Guide clients through the adoption of cutting‑edge technologies, ensuring alignment with their business objectives and regulatory requirements.
• Publish white papers, case studies, and industry insights that position brighthush as a thought leader in digital industrial transformation.
• Represent brighthush at industry forums, conferences, and client workshops, expanding our influence and network.

Cross‑Functional Collaboration

• Partner with Marketing & Communications, Product Management, and Engineering to ensure cohesive value delivery and product positioning.
• Facilitate knowledge sharing across business units, fostering a unified solution strategy that spans Process Automation, Instrumentation, Digital Industries Software, Industrial Communications, AI, and Digital Twin offerings.
• Champion a culture of continuous improvement by capturing lessons learned and feeding them back into product roadmaps and sales enablement content.

Market & Customer Identification

• Identify key and emerging markets within the Chemicals, Glass, and Energy sectors, mapping competitive landscapes and customer needs.
• Define target customer profiles and develop strategies to engage high‑potential accounts nationwide.
• Assess portfolio and product market fit, ensuring solutions resonate with process‑oriented industries such as Oil & Gas, LNG, Hydrogen, Carbon Capture, and Power Generation.

Essential Qualifications

• 8+ years of proven experience in technical sales, solution consulting, or application engineering within industrial automation or digitalization.
• Deep familiarity with the automation ecosystem, including EPCs, system integrators, and Tier I–III engineering, procurement, and construction firms.
• Strong track record of translating complex industrial challenges into scalable solutions that drive revenue.
• Expertise in brighthush’s Industrial Automation and Digitalization portfolio, with a history of applying these technologies to real‑world projects.
• Comprehensive knowledge of industrial automation market drivers, trends, and evolving customer needs, especially in digital transformation.
• Exceptional customer interaction, presentation, and negotiation skills, with a customer‑centric mindset.
• Experience with various project collaboration models and sales processes, including concept, FEED, detailed engineering, procurement, construction, and commissioning phases.
• Excellent verbal, written, and time‑management skills.
• Willingness to travel domestically up to 35% and occasional international travel.
• Legal authorization to work in the United States permanently, without sponsorship.

Preferred Qualifications

• 10+ years of experience in process automation, industrial digitalization, ecosystem business development, or technical sales.
• Existing relationships within the North American process‑industry ecosystem, including EPCs and system integrators.
• Deep familiarity with one or more CGE segments such as Oil & Gas, LNG, Chemicals, Petrochemicals, Energy Transition, Hydrogen, Carbon Capture, or Power Generation.
• Proven ability to navigate complex stakeholder environments and influence technical standards before the bid stage.
• Strong executive presence, capable of engaging both C‑suite leaders and hands‑on engineering teams.
• Bachelor’s degree in Engineering, Computer Science, or a related technical field.
• Strategic agility: foresight into future trends in industrial automation and digitalization, contributing to breakthrough strategies.
• Business acumen: deep understanding of business operations, market dynamics, and emerging practices.
• Organizational agility: ability to get things done through formal and informal networks in a matrix structure.
• Exceptional customer focus: dedication to understanding and meeting customer needs, driving continuous improvement.
• High degree of professional ownership: strong personal accountability and initiative in driving projects to completion.
• Proven ability to work autonomously and thrive in a remote, virtual work environment.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Technical Expertise – Deep knowledge of industrial automation, digital twins, AI, and cloud platforms.
• Communication – Clear, persuasive, and tailored messaging for technical and non‑technical audiences.
• Negotiation – Skilled at closing deals while maintaining long‑term customer relationships.
• Project Management – Proven track record of delivering complex, multi‑phase projects on time and within budget.
• Collaboration – Comfortable working across cross‑functional teams and external partners.
• Adaptability – Thrives in a fast‑moving, evolving environment with shifting priorities.
• Customer‑Centric Mindset – Passion for solving real customer problems and delivering measurable value.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Mentorship programs with senior leaders who have a track record of success in industrial digitalization.
• Access to cutting‑edge technology labs, industry conferences, and continuous learning resources.
• Opportunities to lead cross‑functional initiatives that shape the future of our product portfolio.
• Clear career pathways from Senior Architect to Director of Solution Architecture, with defined milestones and performance metrics.
• Regular performance reviews that focus on growth, skill acquisition, and impact.

Work Environment & Culture at brighthush

Our culture is defined by:

• Innovation – We encourage experimentation, reward creative problem‑solving, and celebrate breakthrough ideas.
• Collaboration – Teams work together across disciplines, geographies, and time zones to deliver world‑class solutions.
• Transparency – Open communication channels keep everyone informed and aligned.
• Work‑Life Balance – Flexible schedules and remote work options support personal and professional commitments.
• Diversity & Inclusion – We celebrate diverse perspectives and foster an inclusive environment where every voice is heard.

Compensation & Benefits

While specific figures may vary based on experience and location, we offer a competitive package that includes:

• Base salary range of $91,463 – $188,006 annually, with a target incentive of 30% of base salary.
• Comprehensive health, dental, vision, and life insurance plans.
• 401(k) with company match to support your long‑term financial goals.
• Paid time off, including vacation, sick leave, and holidays.
• Wellness programs, including mental health resources and fitness stipends.
• Professional development budget for certifications, courses, and conferences.
• Remote work stipend to help set up a productive home office.

Diversity, Equity, and Inclusion

At brighthush, we believe that a diverse workforce fuels innovation. We are committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We welcome applicants of all backgrounds, identities, and experiences to bring their authentic selves to work.

How to Apply

Ready to make a difference in the world of industrial automation? Submit your application through our careers portal and join a team that is shaping the future of sustainable technology.

Equal Opportunity Employer

brighthush is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

Contact & Support

If you require a reasonable accommodation during the application process, please let us know. We are committed to ensuring a fair and inclusive hiring experience.

Application Deadline

This role will remain open for at least five (5) days from the posting date, with potential extensions based on applicant volume.

Ready to Join brighthush?

We’re excited to meet the next generation of leaders who will help us create a better tomorrow. Apply today and become part of a company that is not just responding to opportunities but creating them.