Senior Customer Success Engineer – HVAC, Energy Analytics & Smart Building Solutions – Driving Sustainable Building Performance at brighthush

About brighthush

brighthush is a global pioneer in climate technology, dedicated to creating sustainable, energy‑efficient spaces for homes, businesses, and critical facilities worldwide. By combining cutting‑edge HVACR engineering, advanced controls, and data‑driven monitoring, we empower our partners to reduce carbon footprints, lower operating costs, and deliver unparalleled comfort. Our mission is simple yet ambitious: to make the world’s built environment smarter, cleaner, and more resilient.

Role Overview

As a Senior Customer Success Engineer at brighthush, you will be the linchpin between our innovative Bueno Platform and the businesses that rely on it. You’ll guide clients through seamless onboarding, provide high‑touch technical support, and translate complex data into actionable insights that drive sustainability and profitability. Your expertise in HVAC, refrigeration, and energy analytics will help clients unlock the full potential of our solutions, ensuring long‑term success and fostering lasting partnerships.

Key Responsibilities

• Client Relationship Management – Build and nurture relationships with executive stakeholders, facility managers, and end‑users. Understand their business objectives and position the Bueno Platform as a strategic enabler.
• Seamless Onboarding – Lead the end‑to‑end onboarding process for new and prospective clients. Coordinate with sales, product, and services teams to ensure a smooth transition and successful implementation.
• Customized Engineering Services – Design and deliver tailored HVAC, refrigeration, and energy optimization services. Use data analytics to identify inefficiencies, recommend improvements, and produce detailed reports.
• Strategic Success Planning – Develop and execute success plans aligned with client goals. Identify upsell and cross‑sell opportunities, and collaborate with account management to drive revenue growth.
• Issue Escalation & Resolution – Act as the primary point of contact for complex technical inquiries. Work closely with internal teams to resolve escalated issues quickly, maintaining high client satisfaction.
• Training & Enablement – Conduct product training sessions, workshops, and webinars. Provide ongoing education to ensure clients fully leverage the platform’s capabilities.
• Feedback & Advocacy – Gather client feedback, identify pain points, and advocate for product enhancements. Collaborate with product management to shape future roadmap.
• Performance Tracking – Monitor key success metrics (e.g., adoption rates, renewal rates). Prepare executive summaries and dashboards to communicate impact.
• Process Improvement & Leadership – Identify opportunities to refine tools, processes, and workflows. Take ownership of initiatives that scale the customer success function across the U.S. market.

Essential Qualifications

• 5+ years of experience in commercial refrigeration, building energy analytics, or building energy optimization.
• 3+ years managing complex stakeholder relationships in a client‑facing role, preferably within a SaaS or technology company.
• Deep technical knowledge of HVAC, refrigeration, and building systems, including energy efficiency calculations and measurement & verification (M&V).
• Strong understanding of the built environment market, including commercial, industrial, and residential segments.
• Proven ability to work effectively in cross‑functional, remote teams.
• Excellent project and task management skills, with a track record of delivering on time and within scope.
• Outstanding verbal and written communication skills, capable of translating technical concepts to non‑technical audiences.
• Self‑motivated, proactive, and capable of managing multiple priorities in a fast‑paced environment.
• Full‑time availability in the U.S. (remote work with occasional travel up to 20% to client or brighthush sites).

Preferred Qualifications

• Technical expertise in commercial refrigeration systems.
• Experience in the retail refrigeration market.
• Background in analytics and data modeling, with proficiency in tools such as Python, R, or SQL.
• Familiarity with cloud‑based SaaS platforms and API integrations.
• Knowledge of sustainability certifications (LEED, WELL, ENERGY STAR) and green building initiatives.

Skills & Competencies

• Technical Acumen – Strong grasp of HVAC, refrigeration, and building automation technologies.
• Analytical Thinking – Ability to interpret complex data sets and translate findings into actionable recommendations.
• Customer‑Centric Mindset – Passion for delivering exceptional client experiences and building long‑term trust.
• Collaboration & Influence – Skilled at working with cross‑functional teams and influencing stakeholders at all levels.
• Adaptability – Comfortable navigating ambiguity, shifting priorities, and evolving client needs.
• Leadership – Demonstrated ability to mentor junior team members and lead initiatives.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured mentorship programs with senior leaders in engineering, product, and sales.
• Continuous learning through internal workshops, industry conferences, and certification courses.
• Cross‑departmental projects that broaden your skill set and expose you to new business areas.
• Clear career pathways from Customer Success Engineer to Senior Success Manager, Director of Customer Success, or Product Management roles.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and sustainability. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Digital collaboration tools (Slack, Teams, Confluence).
• Quarterly in‑person retreats and regional meet‑ups.
• Inclusive employee resource groups that celebrate diversity and promote belonging.

We believe that a supportive, flexible environment fuels creativity and drives impact. Your ideas will be heard, and your contributions will shape the future of climate technology.

Compensation & Benefits

Our compensation philosophy rewards performance, expertise, and dedication. The base salary range for this role is $95,000–$171,000 annually, complemented by a performance‑based bonus structure. Additional benefits include:

• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid parental leave, vacation, and holiday schedules.
• Flexible work hours and remote work options.
• Professional development stipend and tuition reimbursement.
• Wellness programs and mental health resources.

How to Apply

Ready to join a team that’s redefining the built environment? Click the link below to submit your application and start your journey with brighthush.

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Our Commitment to Inclusion & Belonging

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodations during the application process, please contact [email protected].