Senior Customer Success Lead – Global Healthcare Partnerships & Value Realization Champion for Data‑Driven Outcomes, Sustainable Growth, and Transformative Impact at brighthush

About brighthush

brighthush is more than a technology vendor; it is a catalyst for the next wave of healthcare transformation. By weaving together advanced data science, artificial intelligence, and a relentless focus on patient well‑being, we turn fragmented, siloed data into actionable intelligence that empowers hospitals, health systems, and payers to close care gaps, streamline workflows, and deliver measurable value to clinicians, staff, and patients. Our platform is built on the conviction that every data point can become a lever for better outcomes, and every insight can drive sustainable growth for the organizations that serve our communities.

In a world where technology and empathy must coexist, brighthush translates complex analytics into tangible improvements in clinical care, operational efficiency, and financial performance. We partner with senior executives to unlock operational efficiencies, elevate clinical outcomes, and drive sustainable growth—all while keeping patient well‑being at the center of everything we do. Our mission is simple: to empower healthcare leaders to create healthier communities through data‑powered decision making.

Why Join brighthush?

At brighthush, you’ll be part of a purpose‑driven culture that thrives on curiosity, collaboration, and continuous improvement. We’re not just building a product; we’re building a movement that empowers healthcare leaders to create healthier communities. If you’re passionate about solving complex problems, enjoy working with senior executives, and want to see the tangible impact of your work on patient care, brighthush is the place for you.

• Work with top‑tier healthcare leaders and shape industry‑leading solutions that set new standards for performance.
• Experience a collaborative culture that values transparency, continuous learning, and mutual respect.
• Benefit from a competitive total rewards package that includes base salary, performance bonuses, equity, and comprehensive benefits.
• Enjoy clear career pathways, mentorship programs, and access to cutting‑edge training that accelerate your professional growth.
• Participate in a culture that celebrates diversity, equity, and inclusion, and that reflects the communities we serve.

Role Overview

As a Senior Customer Success Lead, you will be the strategic partner and operational champion for our most complex and high‑impact healthcare accounts. You will own the entire post‑sale journey—from adoption and value realization to governance and long‑term partnership—while serving as the trusted executive liaison between brighthush and our customers. Your influence will shape the success of our platform, the satisfaction of our clients, and the growth trajectory of brighthush.

Key Responsibilities

• Executive Relationship Management
  • Build and sustain trust with C‑suite and senior leaders, positioning yourself as a strategic advisor aligned with their organizational goals.
  • Lead high‑level conversations that translate brighthush’s capabilities into tangible operational, financial, and clinical outcomes.
  • Advocate for the customer within brighthush, ensuring executive context, commitments, and risks are clearly understood and acted upon.
• Account Health & Value Realization
  • Own overall account health metrics—adoption, utilization, ROI, and retention—across assigned accounts.
  • Create and maintain multi‑quarter value roadmaps that align customer priorities, financial levers, and platform capabilities.
  • Proactively identify risks, misalignments, or underperformance, and lead structured action plans in partnership with internal teams.
  • Ensure customers can articulate the value delivered by brighthush to their internal stakeholders.
• Governance & Operating Cadence
  • Establish clear governance structures, executive cadences (QBRs, Steering Committees), and escalation paths to ensure transparency and accountability.
  • Maintain durable systems of record for account plans, value roadmaps, risks, decisions, and commitments.
  • Drive disciplined communication that reduces ad‑hoc work and ensures alignment across customer and internal stakeholders.
• Internal Leadership & Cross‑Functional Orchestration
  • Serve as the internal quarterback across Customer Success, Delivery, Product, Support, and Partnerships to ensure commitments are met and outcomes delivered.
  • Clarify ownership, priorities, and timelines across teams—escalating when necessary to protect customer outcomes.
  • Translate customer strategy and feedback into clear internal direction that informs delivery planning and product evolution.
• Commercial Partnership & Growth Enablement
  • Partner closely with Partnerships to support renewals and expansions through demonstrated value, roadmap execution, and identification of whitespace opportunities.
  • Contribute to long‑term account growth by aligning future opportunities to customer strategy, utilization maturity, and proven outcomes.
  • Support commercial conversations with executive‑level insight and customer context without carrying direct sales quota.
• Stakeholder Engagement & On‑Site Presence
  • Build strong relationships across a wide range of stakeholders, from frontline operators to executive leadership.
  • Lead and manage escalations with composure, urgency, and clarity, ensuring swift resolution and stakeholder confidence.
  • Maintain meaningful on‑site presence to deepen relationships, understand operational realities, and strengthen partnership credibility.

Essential Qualifications

• 7+ years of experience in customer success, implementation, consulting, or equivalent roles within healthcare or health technology.
• Proven track record partnering with and influencing C‑suite and senior healthcare executives.
• Deep understanding of healthcare operations, IT systems, and enterprise workflow or automation platforms.
• Demonstrated ability to own complex accounts with accountability for outcomes, not just relationships.
• Exceptional communication skills, with the ability to synthesize complexity into clear executive‑level narratives and action plans.
• Highly organized, strategic, and comfortable leading cross‑functional teams without direct authority.
• Bachelor’s degree or equivalent practical experience.
• Willingness to travel up to 30% of the time.

Preferred Qualifications

• Experience in a SaaS or platform‑based healthcare company.
• Knowledge of payer, provider, or health system reimbursement models.
• Familiarity with data‑driven performance improvement frameworks.
• Experience managing large, multi‑site accounts.
• Strong analytical skills and comfort with data dashboards and reporting.

Key Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Executive Presence & Influence
• Relationship Building & Stakeholder Management
• Operational Excellence & Process Improvement
• Data‑Driven Decision Making
• Project & Program Management
• Cross‑Functional Collaboration & Team Leadership
• Adaptability & Resilience in Fast‑Changing Environments

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your ambitions. As a Senior Customer Success Lead, you will:

• Progress to Director or VP of Customer Success, overseeing a global portfolio of strategic accounts.
• Take on broader strategic initiatives, such as shaping product roadmaps or leading enterprise partnership programs.
• Access continuous learning through internal mentorship, external conferences, and certifications in healthcare analytics, AI, and customer success best practices.
• Participate in cross‑functional leadership forums, influencing company‑wide strategy and culture.
• Lead high‑impact projects that directly influence the future of healthcare technology and patient care.

Work Environment & Culture

brighthush fosters a culture of purpose, collaboration, and innovation. We value:

• Transparent communication and open feedback loops.
• Work‑life balance, with flexible remote options and a supportive team environment.
• Commitment to diversity, equity, and inclusion—our teams reflect the communities we serve.
• Continuous improvement, where every team member is encouraged to experiment, learn, and iterate.
• Recognition of achievements through peer‑to‑peer shoutouts, quarterly awards, and company‑wide celebrations.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary range: $136,000 – $170,000 per year.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, parental leave, and wellness programs.
• Travel allowance and reimbursement for up to 30% travel.
• Professional development budget and access to industry conferences.
• Employee assistance program and mental health resources.
• Flexible work arrangements and remote‑first policies.

Location & Travel

We are headquartered in San Mateo, California, and offer flexible remote work options across the United States. For Bay Area‑based employees, we require presence in the San Mateo office at least three days a week. Remote employees may be asked to travel to headquarters for company‑wide events and on‑site gatherings.

How to Apply

If you are ready to lead transformative partnerships, drive measurable impact, and grow your career in a mission‑driven environment, we want to hear from you. Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this role at brighthush

Join brighthush – Where Innovation Meets Impact

At brighthush, we believe that technology can transform healthcare, but only when it is guided by purpose, empathy, and collaboration. As a Senior Customer Success Lead, you will be at the forefront of this transformation, ensuring our platform delivers real, measurable value to our partners and, ultimately, to the patients they serve. If you are passionate about healthcare, driven by data, and eager to make a lasting difference, we invite you to apply and become part of our mission to improve lives worldwide.