Senior Customer Success Manager – AI‑Driven Marketing & SEO for Law Firms, Dental Practices, and Professional Services

About brighthush

brighthush is a trailblazing AI‑native marketing company that empowers small and mid‑size professional service firms to dominate search results and win new clients without the heavy ad spend of the industry giants. By leveraging proprietary AI engines that optimize for local search, entity visibility, and conversational AI, we help law firms, dental practices, home services companies, and B2B software firms appear as the first recommendation when potential clients ask ChatGPT or Google for a trusted professional.

Our mission is simple: make the best businesses the first choice for people who need them. We do this by combining cutting‑edge AI technology with a human‑centric approach to client success. At brighthush, you’ll work directly with our founders, senior technical leads, and a small, highly skilled team of SEO specialists and AI engineers. If you thrive in a fast‑paced, data‑driven environment and love turning complex technical insights into clear, actionable guidance for clients, this is the role for you.

Why This Role Matters

As the first point of contact for our clients, you are the bridge between their business goals and the AI tools that deliver results. You’ll own the entire client lifecycle—from onboarding and strategy to monthly performance reviews and upsell opportunities—ensuring that every partner feels heard, informed, and confident in the value we provide.

Key Responsibilities

• Client Onboarding & Relationship Management – Guide new accounts through a seamless onboarding process, setting clear expectations and establishing trust from day one.
• Monthly Results Calls – Conduct in‑depth, data‑driven calls with partners and senior staff, translating dense dashboards into concise, actionable insights.
• Proactive Issue Resolution – Monitor dashboards, identify ranking drops or stalled deliverables, and coordinate with the delivery team to resolve issues before clients notice.
• Strategic Upsell & Expansion – Identify opportunities for additional services or higher‑tier plans, presenting clear ROI to clients and closing deals that drive revenue growth.
• Client Advocacy – Serve as the client’s voice within brighthush, feeding feedback to product and engineering teams to refine our AI engine and reporting.
• Performance Tracking & Reporting – Maintain accurate records of client interactions, outcomes, and retention metrics to support quarterly reviews and incentive calculations.
• Collaboration with Founders & Technical Leads – Work closely with our CEO and CMO to stay up‑to‑date on product roadmap, new features, and industry trends.

Essential Qualifications

• Minimum 3 years of client success or account management experience in a digital marketing or SEO agency.
• Proven track record managing relationships with law firms, dentists, surgeons, financial advisors, or similar professional services.
• Strong analytical skills: comfortable reading GA4, Google Search Console, and custom dashboards.
• Excellent communication: able to explain technical SEO concepts in plain English to senior partners.
• High attention to detail and a proactive mindset—spotting subtle ranking changes before clients do.
• Resilience under pressure: handle client frustration calmly, provide honest updates, and avoid overpromising.
• Self‑starter: thrive in a remote, flexible environment while maintaining rigorous accountability.

Preferred Qualifications

• Experience with AI‑driven marketing platforms or local SEO tools.
• Background in legal or healthcare marketing.
• Knowledge of entity optimization and citation management.
• Previous exposure to a startup or high‑growth tech company culture.

Core Skills & Competencies

• Client‑Centric Communication – Articulate complex data in a way that resonates with busy partners.
• Strategic Thinking – Translate performance metrics into actionable growth plans.
• Problem‑Solving – Diagnose issues quickly and collaborate with technical teams for swift resolution.
• Time Management – Balance multiple client accounts while meeting tight deadlines.
• Data Literacy – Interpret SEO and AI metrics to forecast trends and ROI.
• Adaptability – Navigate evolving AI tools and industry best practices.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As you demonstrate mastery of client success, you’ll have the opportunity to:

• Advance to Senior Customer Success Manager, overseeing a larger portfolio and mentoring junior team members.
• Transition into Product or Engineering Advisory roles, influencing the next generation of AI tools.
• Lead cross‑functional initiatives that shape our company’s strategic direction.
• Participate in industry conferences, webinars, and thought‑leadership panels.
• Access continuous learning resources, including certifications in SEO, analytics, and AI marketing.

Work Environment & Culture

brighthush is a remote‑first, AI‑native company that values autonomy, collaboration, and continuous improvement. Our culture is defined by:

• Transparency – Open communication across all levels, from founders to team members.
• Innovation – A commitment to staying ahead of AI and SEO trends.
• Impact – Every team member’s work directly influences client success and company growth.
• Flexibility – Remote work across the United States with a preference for Central or Eastern time zones.
• Community – Regular virtual team events, knowledge‑sharing sessions, and a supportive peer network.

Compensation & Benefits

We offer a competitive, performance‑driven compensation package that rewards both stability and growth:

• Base Salary – $72,000 to $78,000 annually, commensurate with experience.
• Target Earnings – $102,000 to $108,000 annually, including base, quarterly retention bonus, and uncapped upsell commissions.
• Retention Bonus – Quarterly bonus tied to a 95% revenue retention rate on your client book.
• Upsell Commission – 10% of the first‑year value on every upgrade or add‑on you close, uncapped.
• Benefits – Comprehensive health, dental, and vision plans; 401(k) with company match; unlimited PTO; and a generous professional development stipend.
• Remote Flexibility – Work from anywhere in the United States, with core hours aligned to Central or Eastern time zones.

Application Process

We move quickly and value clarity. Your application will go through three stages:

1. Initial Screening Call (30 min) – A brief conversation to understand your background and gauge fit.
2. Hands‑On Working Session (60 min) – Review a real client report, draft a monthly email, and discuss what you would raise with the client.
3. Founder Interview – A deeper dive with our CEO and CMO to align on vision, expectations, and next steps.

We aim to provide feedback and a decision within days, not weeks.

How to Apply

Ready to join a fast‑growing AI‑native company that puts clients first? Submit your application through our careers portal:

Apply to brighthush – Customer Success Manager

In your cover letter, include a brief note on the largest client book you’ve managed and the impact you achieved while leading it. If you’ve worked with law firms, highlight that experience.

Join brighthush Today

At brighthush, you’ll be at the forefront of AI‑powered marketing, helping professional service firms win the search battle and grow their businesses. If you’re passionate about client success, data, and innovation, we want to hear from you. Apply now and become the trusted advisor that partners rely on to navigate the evolving world of AI‑driven search.