Strategic Customer Business Manager – Mass Channel Sales & E‑Commerce Leadership for Target & Walmart – Remote (Minneapolis / Northwest Arkansas)

About brighthush

For more than a century, brighthush has been guided by a simple, yet powerful belief: pets enrich our lives. This conviction fuels our relentless pursuit of innovation, quality, and trust in every product we bring to market. As a global leader in pet care, brighthush is redefining what it means to care for animals and their families, blending science, technology, and compassion into every step of our journey.

Our diverse team of passionate professionals is constantly reimagining pet care. We collaborate across disciplines, challenge the status quo, and create solutions that improve the wellbeing of pets everywhere. At brighthush, we celebrate an inclusive, flexible workplace where employees are supported, valued, and empowered to grow—both personally and professionally.

When you join brighthush, you become part of a mission that extends far beyond the office walls. You help shape the next chapter of pet care innovation, ensuring that every product, every interaction, and every partnership reflects our commitment to excellence and compassion.

The Role: Customer Business Manager – Mass Channel

We are looking for a driven, strategic sales professional to lead business growth on our Customer Development team. As the Customer Business Manager for the Mass Channel, you will be the catalyst for revenue expansion, margin optimization, and long‑term category volume across a high‑impact portfolio featuring Target and Walmart.

This unique role bridges the physical and digital retail worlds, blending brick‑and‑mortar sales management with specialized e‑commerce leadership across two of the nation’s largest customers. You will design and execute Target’s complete omnichannel sales strategy while simultaneously driving e‑commerce strategy and execution for Walmart in close partnership with the Walmart Customer Development team. Leveraging data‑driven consumer, product, and market insights, you will act as a trusted category expert, uncovering and capturing new growth opportunities across both in‑store shelves and online platforms.

In addition to owning and driving business growth, you will master and manage the essential day‑to‑day tasks that keep our operations running smoothly. You will develop a deep understanding of the operational aspects that ensure every detail is handled with precision and care.

Work remotely from your home base, located in either the Minneapolis Metro area or Northwest Arkansas.

Key Responsibilities

Account Management, Collaboration & Strategic Planning

• Achieve sales and profit targets across all categories while efficiently managing approved trade spend budgets.
• Design, execute, and continually optimize annual business plans for Target and assigned e‑commerce accounts.
• Partner with retail buyers to secure optimal shelf positioning and high‑impact promotional space.
• Communicate account strategies, target goals, and brand guidelines to internal corporate stakeholders to ensure cohesive execution.
• Build persuasive, data‑driven selling stories for category reviews to secure new distribution and incremental business.
• Act as a brand ambassador at industry trade shows, customer events, and corporate marketing meetings.

E‑Commerce & Digital Operations

• Oversee end‑to‑end digital business for Target and Walmart, including item setup, content maintenance, sales analysis, and inventory availability.
• Monitor digital point‑of‑sale (POS) data and lead online promotional event management to maximize conversion.
• Execute new item setups and collaborate with internal teams to maintain high‑converting online content.

Data Analysis & Forecasting

• Analyze POS and syndicated market data to track trends, mitigate risks, and update active customer business plans.
• Translate complex data insights into clear performance reports for internal teams and retail replenishment buyers.
• Predict and plan customer‑specific promotional events to ensure seamless supply chain alignment and adequate inventory volumes.

Administration & Operations

• Oversee and execute price change forms, deduction tracking sheets, broker commissions, and corporate planning schedules.

Essential Qualifications

• Minimum of 5 years of experience in retail sales, category management, or customer business management, preferably within mass‑market retail environments.
• Proven track record of driving revenue growth and margin improvement in a high‑volume, high‑impact portfolio.
• Strong analytical skills with the ability to interpret POS, market, and consumer data to inform strategic decisions.
• Excellent communication and presentation skills, capable of influencing buyers, internal stakeholders, and external partners.
• Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with retail analytics tools.
• Self‑motivated, results‑driven, and comfortable working in a remote, fast‑paced environment.

Preferred Qualifications

• Experience managing e‑commerce operations for large retailers such as Target or Walmart.
• Knowledge of retail trade show dynamics and brand activation strategies.
• Familiarity with supply chain and inventory management processes.
• Experience with data visualization tools (Tableau, Power BI) and advanced Excel functions.
• Background in pet care or consumer packaged goods (CPG) industry.

Skills & Competencies

• Strategic Thinking – Ability to develop long‑term plans that align with corporate objectives.
• Data‑Driven Decision Making – Translate complex data into actionable insights.
• Relationship Building – Cultivate strong partnerships with retail buyers, internal teams, and external stakeholders.
• Project Management – Lead cross‑functional initiatives from concept to execution.
• Adaptability – Thrive in a dynamic, remote work environment.
• Communication – Articulate ideas clearly in both written and verbal formats.
• Customer‑Centric Mindset – Prioritize the needs of retail partners and end‑customers.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Customer Business Manager, you will:

• Gain exposure to senior leadership and strategic initiatives across the organization.
• Participate in cross‑functional projects that span product development, marketing, and supply chain.
• Access tuition reimbursement and a wide range of professional development programs.
• Take advantage of mentorship programs and internal networking events.
• Progress into senior category management, retail strategy, or global business development roles.

Work Environment & Company Culture

brighthush is committed to creating a workplace that values diversity, equity, and inclusion. Our culture is built on:

• Flexibility – Fully remote work with a supportive virtual community.
• Collaboration – Cross‑functional teams that share knowledge and celebrate successes.
• Innovation – A culture that encourages experimentation and embraces new ideas.
• Well‑being – Comprehensive health coverage, mental health resources, and generous paid time off.
• Recognition – Regular awards and shout‑outs for outstanding performance.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards.
• Performance‑based bonuses tied to sales and margin targets.
• Generous 401(k) match with immediate vesting.
• Comprehensive health, dental, vision, and mental health coverage.
• Paid time off: up to 34 days annually, plus parental, bereavement, and military leave.
• Life and disability insurance.
• Tuition reimbursement and continuous learning stipend.
• Employee wellness programs and flexible work arrangements.

How to Apply

Ready to make a difference in the pet care industry? Click the link below to submit your application and join the brighthush family.

Apply to this job

Closing

At brighthush, you will not only drive sales and growth for two of the nation’s largest retailers but also shape the future of pet care. If you are a strategic thinker, data‑savvy, and passionate about delivering exceptional value to customers, we want to hear from you. Join us and help bring joy to pets and their families worldwide.