Senior Customer Success Manager – AI‑Driven Water Infrastructure Solutions & Global Impact at brighthush
About brighthush
brighthush is a pioneering AI platform that transforms how water utilities operate. By providing advanced visualization, predictive analytics, and automated decision‑making tools, we empower utilities to reduce water loss, improve resilience, and deliver cleaner water to communities worldwide. Our mission is simple yet ambitious: to make water infrastructure smarter, more efficient, and fully transparent through a seamless digital ecosystem.
The Role
We are seeking a dynamic, results‑oriented Senior Customer Success Manager to become the trusted advisor for our global customer base. In this role, you will guide utilities through the entire lifecycle of adopting brighthush, from onboarding to advanced AI‑enabled workflows, ensuring they realize tangible operational and business value. If you thrive in a fast‑paced, international environment and are passionate about turning technology into real‑world impact, we want to hear from you.
Key Responsibilities
- Customer Onboarding & Training: Design and deliver engaging onboarding programs that help customers extract value from brighthush immediately. Facilitate live workshops, create self‑paced learning modules, and provide ongoing support to ensure smooth adoption.
- Relationship Management: Build deep, trust‑based relationships with key stakeholders across utility organizations. Serve as the primary point of contact for strategic discussions, performance reviews, and future roadmap alignment.
- Adoption & Value Realization: Monitor usage patterns, identify growth opportunities, and translate data into actionable insights that drive measurable improvements in water loss reduction, asset management, and cost savings.
- AI Education & Enablement: Demystify AI capabilities for both technical and non‑technical audiences. Explain concepts such as prompts, models, agents, and human‑in‑the‑loop workflows, and guide customers through practical use cases.
- Internal Advocacy: Champion customer needs across product, sales, support, and marketing teams. Provide feedback that shapes feature development, user experience, and success stories.
- Revenue Growth: Collaborate with the sales team to identify upsell and cross‑sell opportunities that expand the customer’s investment in brighthush, driving both customer success and company revenue.
- Feedback & Reporting: Deliver regular account health updates, customer satisfaction metrics, and strategic recommendations to senior leadership.
- Support Coverage: Offer backup support during peak periods, ensuring timely resolution of customer inquiries and maintaining high service levels.
What We’re Looking For
Essential Experience
- 4+ years in Customer Success, Account Management, or a related field, preferably with B2B utilities or infrastructure clients.
- Hands‑on experience with AI‑powered, data‑driven, or technically complex software solutions.
- Proficiency with CRM and CS tools such as HubSpot, Salesforce, or Gainsight.
- Strong analytical skills, comfortable with data analysis, reporting, and account health metrics.
- Excellent written and verbal communication in English and Spanish (native or near‑native proficiency). Additional languages are a plus.
- Based in Spain and able to work remotely.
Preferred Qualifications
- Experience designing and delivering training programs, both live and self‑paced.
- Comfortable explaining technical concepts such as APIs, SDKs, GIS, SQL, and AI workflows.
- Demonstrated ability to translate complex technical features into clear business value.
- Track record of driving adoption and achieving measurable outcomes for enterprise customers.
AI Fluency
You don’t need to be an AI expert, but you should be curious, informed, and able to explain AI capabilities in a clear, practical way. You’ll be comfortable discussing:
- Current AI trends and emerging tools.
- Key concepts such as prompts, models, multi‑choice prompts (MCP), agents, and human‑in‑the‑loop workflows.
- Benefits, trade‑offs, and limitations of AI‑enabled workflows for both technical and non‑technical audiences.
Career Growth & Learning Opportunities
At brighthush, we believe that growth is a shared journey. As a Senior Customer Success Manager, you will have access to:
- Annual learning budgets for certifications, conferences, and workshops.
- Mentorship from senior leaders across product, engineering, and sales.
- Cross‑functional projects that broaden your skill set and expose you to new areas of the business.
- Clear career pathways into Customer Success Leadership, Product Management, or Technical Enablement.
Work Environment & Company Culture
brighthush is a remote‑first organization that values autonomy, collaboration, and continuous improvement. Our culture is built on:
- Inclusive by default – diverse perspectives drive better decisions and stronger products.
- Fast‑paced innovation – we move quickly, iterate often, and celebrate wins together.
- Work‑life balance – flexible schedules, generous time off, and a focus on mental well‑being.
- Community impact – every project contributes to solving a global water challenge.
Compensation & Benefits
While specific figures vary by experience and location, we offer a competitive base salary, performance‑based bonuses, and a flexible compensation plan that allows you to align rewards with what matters most to you. Additional benefits include:
- Health and wellness stipend.
- Technology allowance for home office setup.
- Paid time off and flexible holiday policy.
- Access to language learning platforms and professional development resources.
Join the brighthush Revolution
If you are ready to make a tangible difference in the world of water infrastructure, to work with a passionate team that values innovation and impact, and to grow your career in a supportive, forward‑thinking environment, we encourage you to apply today. Become a key player in transforming how utilities manage water and help us bring smarter, more resilient water systems to communities worldwide.