Strategic Commercial Customer Success Manager – Driving Growth, Adoption, and Value for AI‑Powered Analytics Solutions at brighthush
About brighthush
brighthush is a trailblazer in the AI‑powered analytics platform space, delivering an Analytics Platform as a Service (AnPaaS) that empowers product teams, developers, and data scientists to embed conversational, predictive, and agentic intelligence directly into applications and workflows. With a robust API‑first, developer‑first architecture, brighthush transforms complex data into faster, smarter, and actionable decisions for more than 2,000 customers worldwide. Our cutting‑edge AI portfolio—comprising an intelligent assistant, automated narratives, and advanced machine learning modeling—positions us at the forefront of the embedded analytics revolution.
At brighthush, we believe that data should drive insight, not just information. Our mission is to democratize analytics, enabling organizations of all sizes to harness the power of data without the overhead of building and maintaining complex infrastructure. If you thrive in a fast‑moving, tech‑centric environment and want to help customers unlock the full potential of their data, brighthush is the place for you.
Why Join the Customer Success Team?
We’re looking for a dynamic, technically minded, and business‑savvy Commercial Customer Success Manager (CSM) to own and elevate our portfolio of commercial‑tier accounts across the U.S. East Coast. This is not a traditional, reactive account management role; it’s a strategic partnership that drives analytics maturity, product adoption, and revenue growth.
As a Commercial CSM, you will partner with product teams, developers, and engineering leaders who are actively reimagining their software experiences. Acting as a trusted advisor, you will guide customers through the journey of analytics maturity, helping them leverage brighthush’s API‑first ecosystem and composable architectures to:
- Drive deep user engagement
- Reduce total cost of ownership
- Capture new monetization opportunities
Your success will be measured through Net Revenue Retention (NRR), product adoption velocity, and customer advocacy conversion.
Key Responsibilities
- Account Ownership: Own a portfolio of commercial accounts, ensuring a deep understanding of each customer’s business goals, challenges, and success metrics.
- Strategic Advisory: Serve as a trusted advisor, translating customer needs into actionable insights that align with brighthush’s product roadmap.
- Product Adoption & Enablement: Drive adoption of brighthush’s analytics platform, including API integrations, data modeling, and AI features.
- Renewal & Expansion: Lead renewal negotiations, identify upsell and cross‑sell opportunities, and secure long‑term contracts that reflect the value delivered.
- Customer Advocacy: Cultivate strong, multi‑threaded relationships with executives, champions, and influencers to foster advocacy and referrals.
- Cross‑Functional Collaboration: Work closely with product, support, engineering, and sales teams to resolve complex technical issues and shape future product enhancements.
- Data‑Driven Insights: Leverage usage data, analytics, and customer feedback to identify trends, risks, and opportunities for improvement.
- Continuous Improvement: Participate in ongoing training, coaching, and knowledge sharing to stay ahead of industry trends and best practices.
Essential Qualifications
- 1–3 years of experience as a Customer Success Manager, preferably with commercial‑tier clients.
- Proven track record of driving adoption, renewal, and expansion in a SaaS or analytics environment.
- Strong interpersonal, listening, written, and verbal communication skills.
- Experience managing complex renewal discussions and delivering mutually beneficial outcomes.
- Project management expertise, with the ability to coordinate cross‑functional initiatives.
- Technical aptitude: ability to grasp new concepts quickly and understand the technical aspects of an analytics platform.
- Experience in Business Intelligence (BI) or similar technical solution implementations is a plus.
- Customer‑centric mindset with a commitment to delight and long‑term success.
- Ability to thrive in a fast‑paced, dynamic environment while juggling multiple priorities.
Preferred Qualifications
- Background in data analytics, data science, or software engineering.
- Experience with API‑first products and composable architecture.
- Familiarity with AI‑powered analytics tools and conversational interfaces.
- Strong analytical skills, with the ability to translate data into actionable insights.
- Experience working with executive‑level stakeholders and managing multi‑threaded relationships.
Skills & Competencies
- Strategic Thinking: Ability to see the big picture and develop long‑term plans that align with customer goals.
- Relationship Building: Proven skill in building trust with executives, champions, and technical teams.
- Problem Solving: Strong critical thinking and decision‑making skills, with a focus on finding solutions.
- Communication: Excellent written and verbal communication, capable of translating technical concepts to business audiences.
- Collaboration: Comfortable working cross‑functionally with product, engineering, support, and sales.
- Data Literacy: Ability to analyze usage data, identify trends, and recommend improvements.
- Adaptability: Quick to adjust to changes while maintaining a positive attitude and focus on solutions.
- Results‑Driven: Focus on continuous improvement, learning, and measurable outcomes.
Career Growth & Learning Opportunities
At brighthush, we invest heavily in the professional development of our team members. As a Commercial CSM, you will:
- Participate in a comprehensive onboarding program that covers brighthush’s values, culture, and product suite.
- Receive ongoing coaching and mentorship from senior leaders and industry experts.
- Gain exposure to cutting‑edge AI and analytics technologies through hands‑on projects and cross‑functional initiatives.
- Advance into senior Customer Success roles, such as Senior CSM, Director of Customer Success, or Customer Success Leadership positions.
- Contribute to product strategy and roadmap discussions, ensuring customer voices shape the future of brighthush.
Work Environment & Company Culture
brighthush fosters a culture of innovation, collaboration, and continuous learning. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:
- Weekly virtual team huddles and cross‑functional syncs.
- Open‑door communication with leadership and transparent decision‑making.
- Access to a wealth of learning resources, including webinars, workshops, and industry conferences.
- A supportive community that celebrates successes, learns from failures, and values diversity and inclusion.
Compensation & Benefits
While specific compensation details may vary by location, brighthush offers a competitive total rewards package that typically includes:
- Base salary range: $55,000 – $90,000 per year (depending on market and experience).
- Performance‑based bonuses and commissions tied to NRR, adoption, and expansion metrics.
- Equity or restricted stock units for eligible employees.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Generous paid time off, including vacation, sick leave, and holidays.
- Professional development stipend and reimbursement for certifications.
- Flexible work schedule and remote work options.
How You’ll Ramp Up
By Day 30
You’ll complete the Customer Success training program, learning about brighthush’s values, culture, and product suite. You’ll also gain a foundational understanding of the competitive landscape and the transformational outcomes we deliver across industries.
Day 60
- Craft a strategic account penetration plan for your book of business.
- Begin actively driving new opportunities within your accounts.
- Receive regular one‑on‑one coaching to strengthen your skills and technical knowledge.
- Meet the people and accounts you will support, becoming fully embedded in the customer ecosystem.
Day 90
- Become an integral part of the Customer Success team, essential to its revenue retention success.
- Master Customer Success best practices and onboard new customers efficiently.
- Take full ownership of your book of business, responsible for partnership and customer success.
Work Authorization
For roles in the United States, applicants must be authorized to work in the U.S. at the time of application. brighthush is not able to provide employer sponsorship at this time.
Ready to Make an Impact?
If you are a proactive, solution‑oriented professional who thrives on building relationships, driving adoption, and delivering measurable results, we want to hear from you. Join brighthush and help shape the future of AI‑powered analytics while advancing your career in a supportive, growth‑oriented environment.