Senior Customer Success Manager – AI‑Powered Workflow Integration Specialist & Global Remote Leader Driving Enterprise Adoption, ROI, and Strategic Success at brighthush

About brighthush

brighthush is more than a software vendor – it is a catalyst for digital transformation across the globe. Founded on the conviction that data should be the single source of truth for every organization, brighthush delivers a next‑generation AI platform that unifies disparate data silos, automates complex workflows, and turns raw information into actionable insights. With a presence in North America, Europe, and Asia, we empower Fortune 500 enterprises, mid‑market leaders, and emerging startups to accelerate decision‑making, reduce operational costs, and unlock new revenue streams.

Our mission is simple yet ambitious: help customers harness the full potential of their technology investments by providing intelligent automation, predictive analytics, and seamless integration capabilities. Whether it’s streamlining supply chain operations, automating field service requests, or enabling real‑time customer support, brighthush’s platform is the backbone that drives measurable business outcomes.

Why brighthush?

At brighthush, we believe that the best ideas come from a diverse, collaborative, and empowered workforce. We’re a fully remote, flexible organization that trusts its people to deliver results while maintaining a healthy work‑life balance. Our culture is built on five core pillars:

• Curiosity – We encourage continuous learning, experimentation, and the pursuit of new knowledge.
• Collaboration – Cross‑functional teams work together in a transparent, open‑communication environment.
• Growth – Every employee has a clear career path, mentorship opportunities, and access to industry‑leading training.
• Inclusion – We celebrate differences, foster belonging, and ensure every voice is heard.
• Impact – Your work directly influences the success of our customers and the future of AI‑powered automation.

We invest heavily in our people: from a robust professional development budget to a comprehensive wellness program, we provide the tools and resources you need to thrive both personally and professionally.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted partner for a portfolio of high‑value enterprise customers. Your mission is to ensure each client extracts maximum value from our AI platform, drives adoption, and realizes tangible business outcomes. You will collaborate closely with product, engineering, support, and sales teams to resolve complex issues, champion success stories, and shape the future roadmap of our solutions.

In this role, you will act as the bridge between our customers’ strategic objectives and the capabilities of the brighthush platform, ensuring a seamless, high‑impact experience that fuels growth for both the client and brighthush.

Key Responsibilities

• Customer Portfolio Management: Own a portfolio of enterprise customers, building deep relationships, understanding their strategic objectives, and becoming the go‑to advisor for all things brighthush.
• Technical Health & Adoption: Monitor product usage, ensure customers are on the latest releases, and recommend best practices to maximize ROI.
• Success Playbook Execution: Leverage existing Success Plays to guide customers, while also collaborating on the creation of new, innovative Success Plays that address emerging needs.
• Use‑Case Development: Partner with customers to identify, document, and showcase new use cases and success stories that highlight the value of brighthush’s platform.
• License Optimization: Advise clients on optimal license usage, helping them avoid over‑provisioning and uncover hidden value.
• Issue Escalation & Resolution: Serve as the first line of defense for escalated issues, coordinating with engineering, support, and other internal stakeholders to achieve rapid resolution.
• Project Leadership: Own and oversee strategic projects identified by account leaders, ensuring timely delivery and alignment with customer goals.
• Cross‑Team Collaboration: Act as a liaison between customers and internal teams, translating business needs into actionable product enhancements.
• Data‑Driven Insights: Use analytics to track adoption metrics, identify trends, and provide actionable recommendations to both customers and internal stakeholders.
• Thought Leadership: Represent brighthush at industry events, webinars, and whitepapers, positioning the company as a leader in AI‑powered workflow automation.

Essential Qualifications

• Minimum 7 years of experience in customer success, account management, or a related field within the technology sector.
• Proven track record of managing enterprise portfolios and driving adoption of complex software solutions.
• Strong analytical mindset with the ability to interpret usage data, identify gaps, and recommend solutions.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Demonstrated ability to manage multiple high‑priority initiatives simultaneously while maintaining a focus on customer outcomes.
• Experience working in a remote, distributed environment with a strong sense of self‑direction and accountability.
• brighthush product certifications (or equivalent) are highly desirable.
• Proficiency in CRM systems (e.g., brighthush, brighthush) and customer success platforms.
• Experience with data analytics tools (e.g., brighthush, brighthush) to derive actionable insights.

Preferred Qualifications

• Deep familiarity with AI‑driven workflows, data integration, and automation platforms.
• Experience in the IT operations, field service management, or enterprise application domains.
• Background in consulting or professional services, providing strategic guidance to enterprise clients.
• Knowledge of industry standards such as ITIL, DevOps, or Agile frameworks.
• Experience with customer success platforms (e.g., brighthush, brighthush) and CRM systems.
• Fluency in multiple languages is a plus.
• Prior experience leading cross‑functional teams in a fast‑paced, evolving environment.

Skills & Competencies

• Strategic Thinking: Ability to align customer goals with brighthush’s product roadmap.
• Problem Solving: Strong analytical and troubleshooting skills to resolve complex technical and business challenges.
• Project Management: Proven ability to lead cross‑functional projects from conception to completion.
• Influence & Negotiation: Skilled at influencing stakeholders and negotiating solutions that benefit both the customer and brighthush.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and building long‑term partnerships.
• Adaptability: Comfortable working in a fast‑paced, evolving environment.
• Data Literacy: Proficiency in interpreting dashboards, usage reports, and performance metrics.
• Communication: Clear, concise, and persuasive communication across all levels.
• Collaboration: Ability to work effectively with cross‑functional teams in a remote setting.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Success Manager, you will have the opportunity to:

• Progress to a Director or VP of Customer Success role, overseeing larger portfolios and shaping strategic initiatives.
• Lead cross‑functional teams, gaining exposure to product development, sales, and engineering.
• Participate in leadership development programs, workshops, and mentorship circles.
• Contribute to industry thought leadership through speaking engagements, whitepapers, and webinars.
• Access continuous learning resources, including certifications, conferences, and internal knowledge bases.
• Take ownership of high‑impact projects that influence the direction of the brighthush platform.
• Build a personal brand as a trusted advisor in the AI‑automation space.

Work Environment & Culture

brighthush champions a culture of trust, transparency, and collaboration. Our remote‑first approach means you’ll work with a diverse, global team that values:

• Flexibility: Choose your own work hours and environment while meeting deliverables.
• Autonomy: Own your projects and make decisions that drive customer success.
• Collaboration: Regular virtual huddles, cross‑team workshops, and open communication channels.
• Innovation: A culture that encourages experimentation, learning from failures, and celebrating successes.
• Well‑being: Access to mental health resources, virtual fitness classes, and wellness stipends.
• Community: Monthly virtual coffee chats, hackathons, and cultural exchange sessions.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer adoption metrics and satisfaction scores.
• Equity or stock‑option plans to share in the company’s growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• 401(k) matching program to support your long‑term financial planning.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Flexible work arrangement: fully remote with occasional optional in‑office meet‑ups.
• Wellness stipend covering gym memberships, meditation apps, or other health‑related expenses.
• Employee assistance program for mental health support and counseling.

How to Apply

Ready to take the next step in your career and help enterprises unlock the power of AI‑driven workflows? Submit your application through our career portal or click the link below to start the process. We look forward to learning how your expertise and passion can drive success for our customers and brighthush alike.