Senior Customer Success Manager – Automotive SaaS & MarTech Solutions Specialist (Remote, Mid-Level) – Championing Data‑Driven Growth, Customer Retention, and Strategic Partnerships at brighthush

Welcome to brighthush – Where Automotive Data Drives Tomorrow’s Success

In today’s hyper‑connected automotive ecosystem, every click, test drive, and service appointment is captured in real time. Dealers are no longer just selling cars; they are curating immersive customer journeys, optimizing every touchpoint, and turning data into a competitive advantage. At brighthush, we are the catalyst for this transformation. Our platform unifies dealership management systems (DMS), customer relationship management (CRM) tools, and cutting‑edge marketing automation into a single, intelligent engine that delivers real‑time insights, accelerates sales cycles, and fuels sustainable growth.

Why brighthush Is the Ideal Launchpad for Your Career

When you join brighthush, you become part of a culture that prizes curiosity, data‑driven thinking, and relentless improvement. Here’s what sets us apart:

• Impactful Work: Your initiatives directly shape how thousands of dealerships optimize marketing spend, improve lead conversion, and reduce churn.
• Innovation at Scale: We experiment with new technologies, test hypotheses, and iterate quickly—so you’ll always be working on the next big thing.
• Career Acceleration: From mentorship programs to formal leadership tracks, we invest in your professional growth and help you climb the ladder.
• Flexibility: Fully remote work with optional hubs in McKinney, Plano, Frisco, Grapevine, Dallas, or Fort Worth—so you can work where you thrive.
• Competitive Compensation: Base salary, performance bonuses, equity, and a comprehensive benefits package that rewards your hard work.

Position Overview

We are seeking an energetic, analytical Senior Customer Success Manager to become the linchpin between our automotive partners and the brighthush platform. In this role, you will own the entire customer lifecycle—from onboarding and adoption to expansion and renewal—ensuring that each dealership extracts maximum value from our SaaS and MarTech solutions.

Key Responsibilities

• Client Account Leadership: Serve as the primary point of contact for a portfolio of automotive retail partners, building trust and fostering long‑term relationships.
• Onboarding & Enablement: Design and execute tailored onboarding roadmaps that align with each dealership’s business objectives, ensuring rapid adoption of our data platform and integrated marketing tools.
• Data Flow & Integration Management: Collaborate with technical teams to map data pipelines between DMS, CRM, brighthush, and other third‑party systems, troubleshooting issues and optimizing performance.
• Strategic Consulting: Provide consultative guidance on marketing strategy, campaign optimization, and data‑driven decision making, translating complex analytics into actionable insights.
• Performance Monitoring & Reporting: Develop and maintain dashboards that track key metrics (e.g., lead conversion, ROI, churn), presenting findings to stakeholders and recommending improvement actions.
• Renewal & Upsell Advocacy: Identify expansion opportunities within existing accounts, collaborating with sales to secure renewals and cross‑sell advanced features.
• Feedback Loop: Capture customer feedback, prioritize feature requests, and work with product teams to shape the roadmap.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the company as a trusted advisor in automotive data and marketing technology.
• Cross‑Functional Collaboration: Partner with engineering, product, and marketing teams to ensure seamless delivery of solutions and continuous improvement of the customer experience.
• Data Governance & Compliance: Ensure that all data handling practices comply with industry regulations and internal governance standards.

Essential Qualifications

• 3+ years of experience in a customer‑facing role within SaaS, MarTech, or data‑centric environments.
• Strong analytical mindset with proficiency in interpreting data dashboards and translating insights into business actions.
• Hands‑on experience with automotive dealership management systems (DMS) and CRM platforms.
• Proficiency in marketing automation tools such as our MarTech stack, and familiarity with our ecosystem.
• Excellent communication skills—both written and verbal—capable of simplifying complex technical concepts for non‑technical stakeholders.
• Demonstrated ability to manage multiple client accounts simultaneously while maintaining high service quality.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote environment.
• Proven track record of driving customer adoption and achieving measurable success metrics.

Preferred Qualifications

• Background in the automotive retail industry, with a deep understanding of dealership operations and sales cycles.
• Experience with data integration tools (e.g., API development, ETL processes).
• Knowledge of SQL or other query languages for data extraction and analysis.
• Prior exposure to customer success metrics such as NPS, CSAT, and churn reduction.
• Leadership experience—mentoring junior team members or leading cross‑functional projects.
• Familiarity with cloud platforms (AWS, Azure, GCP) and data warehousing concepts.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional client experiences and building lasting relationships.
• Strategic Thinking: Ability to align technical solutions with business goals and articulate value propositions.
• Problem‑Solving: Strong troubleshooting skills, especially around data pipelines and integration challenges.
• Project Management: Proven track record of managing complex onboarding projects, timelines, and deliverables.
• Collaboration: Comfortable working with engineering, product, sales, and marketing teams across geographies.
• Adaptability: Thrives in a dynamic environment where priorities shift quickly.
• Data Literacy: Comfortable working with large datasets, interpreting trends, and making data‑driven recommendations.
• Communication: Clear, concise, and persuasive in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Senior Customer Success Manager, you’ll have access to:

• Mentorship from senior leaders in customer success, product, and engineering.
• Regular training on emerging MarTech trends, data analytics, and industry best practices.
• Cross‑functional projects that broaden your skill set beyond customer success.
• Clear pathways to advanced roles such as Customer Success Director, Product Manager, or Head of Customer Experience.
• Annual performance reviews that align your career goals with company objectives.
• Opportunities to lead internal initiatives, such as customer advocacy programs or product beta testing.
• Access to a global network of industry experts, thought leaders, and peers.

Work Environment & Culture

brighthush is built on a foundation of transparency, collaboration, and continuous learning. Our remote‑first culture means:

• Flexible work hours that respect work‑life balance.
• Regular virtual town halls, hackathons, and knowledge‑sharing sessions.
• Optional in‑office hubs in McKinney, Plano, Frisco, Grapevine, Dallas, and Fort Worth for those who prefer face‑to‑face collaboration.
• A vibrant community of data enthusiasts, marketers, and automotive professionals who celebrate successes together.
• Inclusive policies that value diverse perspectives and encourage creative problem‑solving.
• Annual company retreats and team‑building events that foster camaraderie across remote locations.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, our comprehensive package typically includes:

• Competitive base salary aligned with market rates.
• Performance‑based bonuses tied to customer satisfaction and renewal metrics.
• Equity options that allow you to share in brighthush’s long‑term success.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Generous paid time off, parental leave, and mental health resources.
• Continuous learning stipend for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health support.
• Technology stipend to equip you with the best tools for remote work.

How to Apply

Ready to make a tangible impact on the automotive industry? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Highlight any relevant experience with automotive data, SaaS, or MarTech, and let us know how you’ve helped clients achieve measurable growth.

Ready to Make an Impact?

If you’re a proactive, data‑driven professional who thrives on building lasting client relationships and turning insights into action, we want to hear from you. Join brighthush and help shape the future of automotive retail through technology, data, and exceptional customer success.

Apply today and become the catalyst for transformative change at brighthush.