Seasoned Senior Customer Success Manager – Enterprise Expansion & Product Adoption Champion – Remote (US) – Drive Customer Advocacy, Revenue Growth, and Strategic Partnerships at brighthush

About brighthush

brighthush is more than a SaaS provider; it is a catalyst for the next generation of service‑based businesses. Our all‑in‑one platform blends customer relationship management, marketing automation, project collaboration, and advanced analytics into a single, intuitive ecosystem. By doing so, we empower entrepreneurs, consultants, and agencies to streamline operations, accelerate revenue, and deliver unforgettable customer experiences. With a footprint that spans North America, Europe, and Asia, brighthush is on a mission to democratize technology for small and medium‑sized enterprises worldwide.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that exceptional customer success is the engine of sustainable growth. Our culture is built on transparency, continuous learning, and a relentless focus on delivering value to our clients. As a remote‑first organization, we offer the flexibility to work from anywhere in the United States while fostering a vibrant, collaborative community through virtual town halls, hackathons, mentorship programs, and quarterly in‑person retreats. We celebrate curiosity, encourage experimentation, and reward ideas that push the industry forward.

Position Overview

We are seeking an experienced Senior Customer Success Manager to become a pivotal member of our Customer Success team. In this role, you will partner with a growing portfolio of B2B clients, ensuring they achieve maximum ROI from the brighthush platform. You will be the voice of the customer, translating their needs into actionable insights for product, sales, and engineering teams. Your strategic thinking, data‑driven mindset, and passion for customer advocacy will help shape the future of our platform and the success stories of our clients.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for a portfolio of mid‑to‑large enterprise accounts, building trust and fostering long‑term partnerships.
• Product Adoption & Enablement: Drive onboarding, training, and adoption initiatives to accelerate time‑to‑value for new and existing customers.
• Health Monitoring & Risk Mitigation: Track customer health scores, usage metrics, and renewal signals; proactively address churn risks through targeted engagement plans.
• Strategic Account Planning: Collaborate with Account Executives to develop account plans, upsell opportunities, and expansion roadmaps.
• Data‑Driven Insights: Leverage CRM platforms (e.g., brighthush, brighthush, or equivalent) and customer feedback to identify trends, recommend improvements, and influence product roadmap decisions.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to ensure a seamless customer journey.
• Thought Leadership: Represent brighthush at industry events, webinars, and user groups; contribute to community content such as case studies and whitepapers.
• Process Improvement: Continuously refine customer success processes, tools, and playbooks to increase efficiency and effectiveness.
• Mentorship & Team Development: Coach and mentor junior Customer Success Managers, fostering a culture of learning and high performance.
• Customer Advocacy: Champion customer voices in internal forums, ensuring that their feedback drives product enhancements and service improvements.
• Renewal & Expansion Management: Lead renewal negotiations, upsell discussions, and cross‑sell initiatives to maximize account value.

Essential Qualifications

• Minimum of 4 years of B2B client‑facing experience in account management, customer success, or project management, preferably within a SaaS environment.
• Proficiency with CRM platforms (e.g., brighthush, brighthush, or equivalent) and customer support tools (e.g., brighthush, brighthush).
• Strong analytical mindset: comfortable working with data to drive decisions, create dashboards, and report on key metrics.
• Excellent written and verbal communication skills in English; ability to craft clear, concise, and persuasive messaging.
• Self‑motivated, organized, and able to manage multiple priorities in a fast‑paced, remote setting.
• Eligibility to work in the United States without sponsorship.
• Proven track record of delivering measurable customer success outcomes, such as increased adoption rates, reduced churn, or expanded revenue.

Preferred Qualifications

• Experience in the service‑commerce or e‑commerce industry.
• Background in marketing automation, email marketing, or digital product adoption.
• Knowledge of data visualization tools (e.g., brighthush, brighthush, brighthush).
• Experience leading workshops, training sessions, or webinars for enterprise clients.
• Certifications in Customer Success Management (CSM) or related fields.
• Experience with customer success platforms such as brighthush or brighthush.
• Fluency in additional languages is a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering solutions.
• Strategic Thinking: Ability to see the big picture and align customer goals with business objectives.
• Problem‑Solving: Quick to diagnose issues, propose creative solutions, and follow through to resolution.
• Collaboration: Comfortable working with cross‑functional teams and building consensus.
• Project Management: Skilled at planning, executing, and tracking initiatives with clear milestones.
• Adaptability: Thrives in a dynamic environment, embraces change, and learns continuously.
• Data Literacy: Proficient in interpreting metrics, building dashboards, and deriving actionable insights.
• Communication: Articulate complex ideas in simple terms for both technical and non‑technical audiences.
• Leadership: Ability to inspire and guide junior team members toward shared goals.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Mentorship from senior leaders in Customer Success, Product, and Engineering.
• Annual learning stipend for courses, certifications, and conferences.
• Internal mobility programs that allow you to explore roles in Sales, Product Management, or Data Analytics.
• Leadership training workshops to prepare you for future managerial responsibilities.
• Regular knowledge‑sharing sessions with product and engineering teams to stay ahead of industry trends.
• Opportunities to lead cross‑functional initiatives and influence company‑wide strategy.
• Participation in the annual brighthush Innovation Summit, where you can present case studies and best practices.

Work Environment & Culture

Our remote‑first culture is built on trust, autonomy, and collaboration. You’ll join a team that values:

• Transparent communication through weekly stand‑ups, monthly all‑hands meetings, and open‑door virtual channels.
• Work‑life balance, with flexible hours and generous paid time off.
• Inclusive and diverse teams that celebrate different perspectives and backgrounds.
• Continuous feedback loops that help you grow and succeed.
• Regular virtual coffee chats and informal networking events to build camaraderie.
• A culture that encourages experimentation, celebrates failures as learning opportunities, and rewards innovative ideas.
• Access to a digital wellness platform, including meditation apps, fitness challenges, and mental health resources.

Compensation & Benefits

We offer a competitive salary range of $60,000 – $70,000 per year, commensurate with experience. In addition to base pay, you will receive:

• 401(k) plan with company matching.
• Health, dental, and vision insurance.
• Generous paid time off (PTO) and holiday schedule.
• Employee stock purchase plan (ESPP) to share in brighthush’s success.
• Wellness stipend for gym memberships, meditation apps, or other health initiatives.
• Annual company retreat and quarterly virtual team‑building events.
• Access to a digital learning platform with courses on leadership, product management, and technical skills.
• Flexible work hours and the ability to work from any U.S. location.
• Performance‑based bonuses tied to customer success metrics.

How to Apply

If you are passionate about helping businesses succeed, thrive in a fast‑moving SaaS environment, and want to make a tangible impact, we encourage you to apply. Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush’s Customer Success team. In your cover letter, please highlight a specific customer success initiative you led and the measurable results achieved.

Join brighthush Today

Become part of a forward‑thinking organization that is redefining how service‑based businesses operate. Your expertise will help shape the future of our platform and the success stories of our clients. We can’t wait to welcome you aboard!