Senior Customer Success Manager – Brand Growth & AI‑Powered Partnerships – Driving Revenue & Data‑Driven Success at brighthush

About brighthush

brighthush is a pioneering multichannel offers network that empowers millions of shoppers and a growing roster of leading brands to unlock hidden revenue streams. By marrying a vast, intent‑driven shopper network with a cutting‑edge AI growth engine, brighthush turns anonymous visitor data into actionable revenue opportunities. Our platform seamlessly integrates with brands’ own channels, delivering single‑use offers that are priced on performance, with no retainers and no lock‑in. The result? Brands experience rapid revenue lift, deeper customer insights, and a scalable growth engine that adapts to the ever‑evolving e‑commerce landscape.

Why brighthush?

At brighthush, we’re on a mission to democratize AI‑driven growth for direct‑to‑consumer brands. Our technology is already trusted by category leaders, and we’re backed by top venture capital firms that share our vision for the future of commerce. If you’re passionate about data, innovation, and building lasting partnerships, brighthush offers the perfect platform to make a measurable impact.

The Role: Senior Customer Success Manager

As a Senior Customer Success Manager at brighthush, you will be the linchpin between our brand partners and our technology. From the moment a brand signs on, you’ll guide them through onboarding, activation, and ongoing optimization, ensuring they realize tangible revenue gains quickly and sustain growth over time. Your success will be measured by the health of your portfolio, the speed of revenue realization, and the depth of partnership you cultivate.

Key Responsibilities

• Onboarding & Activation
  • Lead the end‑to‑end onboarding process for new brand partners, from kickoff to go‑live.
  • Configure brand‑specific offers, channels, and audience segments to align with their strategic goals.
  • Define success metrics and craft a clear first‑30‑day roadmap for each partner.
  • Drive rapid revenue generation by ensuring a smooth, data‑driven launch.
  • Collaborate with the Product team to tailor platform features to partner needs during the early adoption phase.
• Account Management
  • Serve as the primary point of contact for a portfolio of high‑value brand partners.
  • Conduct regular check‑ins, business reviews, and performance recaps to keep partners informed and engaged.
  • Monitor account health, usage patterns, and renewal timelines to proactively address potential risks.
  • Collaborate with internal teams to translate performance insights into actionable account strategies.
  • Maintain a deep understanding of each partner’s business model, seasonality, and growth objectives.
• Retention & Growth
  • Own the renewal process for your book of business, ensuring high renewal rates and upsell opportunities.
  • Identify expansion opportunities through data analysis and build compelling business cases for additional investment.
  • Transform successful outcomes into case studies, testimonials, and brand references that fuel future growth.
  • Advise partners on new product features and upcoming platform enhancements that can accelerate their ROI.
• Cross‑Functional Collaboration
  • Partner with Revenue Operations to align performance metrics with account actions.
  • Advocate for partner feedback in Product and Operations, prioritizing features that deliver the most value.
  • Work closely with Sales to ensure seamless handoffs and cohesive account planning.
  • Coordinate with Marketing to co‑create partner success stories and joint promotional initiatives.
• Process & Scale
  • Contribute to the development of standardized onboarding playbooks and account templates.
  • Identify and eliminate manual steps in CS workflows to improve efficiency and scalability.
  • Share best practices and insights across the Customer Success team to foster continuous improvement.
  • Champion the adoption of automation tools that streamline reporting and communication.

Why This Role Matters

Our brand partners rely on brighthush to unlock incremental revenue that fuels their growth. As the Senior Customer Success Manager, you’ll be the trusted advisor who ensures those partners not only achieve early wins but also build long‑term, mutually beneficial relationships. Your work directly influences the company’s revenue trajectory and the overall health of our partner ecosystem.

Who You Are

• Fast at building trust and establishing credibility with new partners.
• Comfortable owning outcomes and acting as the single point of accountability for your accounts.
• Data‑savvy: you read performance dashboards, uncover stories, and translate insights into actionable recommendations.
• Highly organized, able to juggle multiple priorities while maintaining momentum.
• Curious about e‑commerce and the drivers of brand growth.
• Excellent communicator, both in writing and verbally, capable of presenting to C‑suite stakeholders.
• Proactive problem‑solver who thrives in a fast‑paced, evolving environment.

Essential Qualifications

• 4–5+ years of experience in Customer Success, Account Management, or Partnerships within martech, e‑commerce, or SaaS.
• A proven track record of retaining and expanding a portfolio of business.
• Comfort with performance data and the ability to turn metrics into a clear, persuasive narrative.
• Excellent communication skills, both in written and verbal formats, suitable for business reviews and stakeholder updates.
• Strong project management skills and the ability to deliver on multiple initiatives simultaneously.

Preferred Qualifications

• Experience working with direct‑to‑consumer brands or within the DTC stack.
• Familiarity with AI‑driven marketing platforms and data‑science concepts.
• Background in growth marketing or performance advertising.
• Experience leading cross‑functional teams or initiatives.

Skills & Competencies

• Strategic thinking and analytical rigor.
• Customer‑centric mindset with a passion for delivering measurable value.
• Strong negotiation and influence skills.
• Technical aptitude to understand platform capabilities and translate them into business outcomes.
• Adaptability and resilience in a rapidly changing market.

Career Growth & Learning Opportunities

At brighthush, you’ll have the chance to:

• Work at the intersection of AI, data science, and e‑commerce, gaining exposure to cutting‑edge technology.
• Collaborate with cross‑functional teams that include Product, Engineering, Sales, and Revenue Operations.
• Lead initiatives that shape the future of our customer success processes and playbooks.
• Advance into senior leadership roles such as Director of Customer Success or VP of Partnerships.
• Participate in industry conferences, webinars, and thought‑leadership panels.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and a results‑driven mindset. We foster a culture of continuous learning, open communication, and collaborative problem‑solving. Our team is diverse, inclusive, and passionate about delivering exceptional value to our partners. We celebrate wins together, encourage experimentation, and reward innovative thinking.

Compensation & Benefits

• Competitive base salary plus performance‑based bonus.
• Equity in a fast‑growing, venture‑backed company.
• Comprehensive medical, dental, vision, and other health coverage.
• 4 weeks of paid time off plus additional health days.
• 401(k) retirement plan with company match.
• Monthly stipend for fitness and wellness activities.
• Annual company retreats and bi‑annual team get‑togethers.
• Access to a learning stipend for courses, certifications, and conferences.

Location & Remote Policy

While brighthush operates remotely, we prefer candidates located near major urban centers such as NYC, LA, SLC, Miami, or Chicago to facilitate occasional in‑person collaboration and team events. All team members enjoy the flexibility to work from anywhere that supports their productivity and work‑life balance.

Ready to Join brighthush?

If you’re excited to drive real revenue growth for brands, thrive in a fast‑paced environment, and want to be part of a company that’s redefining e‑commerce, we’d love to hear from you. Apply now and help us shape the future of AI‑powered commerce.

To apply, click the link below or visit our careers page.