Dynamic Customer Experience Coordinator – Front‑Line Leadership & Loyalty Program Champion at brighthush

About brighthush and the Retail Experience Revolution

At brighthush, we’re redefining the way people shop by blending timeless style with unbeatable value. As the world’s leading off‑price retailer, brighthush operates a vibrant network of stores and distribution centers that bring fresh, high‑quality merchandise to customers every day. Our mission is simple: deliver an unforgettable shopping experience that feels personal, welcoming, and effortless. We do this by empowering our people, fostering a culture of integrity, and continuously innovating both in‑store and online. If you’re passionate about customer service, thrive in a fast‑paced environment, and want to grow your career while making a real impact, brighthush is the place for you.

Key Responsibilities

• Lead the Front‑Line Team: Oversee a dynamic group of Associates at the front of the store, ensuring they provide prompt, courteous service and actively promote our loyalty programs.
• Model Excellence: Engage with every customer, demonstrating the highest standards of service, and maintain a clean, organized, and inviting store environment.
• Customer Experience Champion: Create a positive internal and external experience by fostering a culture of honesty, integrity, and confidentiality.
• Training & Mentorship: Design and deliver training sessions that empower Associates to personalize interactions, upsell loyalty programs, and execute front‑end principles with confidence.
• POS & Operations Management: Assign registers, support POS coverage, coordinate breaks, and ensure seamless transaction flow during peak periods.
• Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for delight and loyalty.
• Plan Execution & Prioritization: Guide Associates to execute tasks in line with the store plan, prioritizing activities to meet daily goals.
• Communication & Feedback: Provide clear, constructive feedback and recognition, and maintain open lines of communication with management and team members.
• Compliance & Safety: Enforce labor laws, store policies, and safety protocols, ensuring a secure environment for both customers and staff.
• Program Promotion: Actively promote credit and loyalty programs, driving enrollment and usage to support store performance.
• Shrink Reduction: Participate in loss prevention initiatives and collaborate with management to meet shrink reduction targets.
• Additional Duties: Perform any other responsibilities as assigned to support store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and the ability to translate visual standards into actionable tasks.
• Exceptional communication skills—both verbal and written—paired with keen organizational abilities.
• Proven multitasking capability, thriving in a dynamic, fast‑paced environment.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays.
• Demonstrated ability to respond calmly and effectively to changing priorities or unexpected situations.
• Team‑player mindset, collaborating seamlessly with peers and supervisors.
• Commitment to continuous learning and a passion for coaching others.

Preferred Qualifications

• Experience with loyalty program promotion and enrollment strategies.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of POS systems and cash handling procedures.
• Prior exposure to a large retail chain or a similar high‑volume environment.
• Leadership training or certification in customer service excellence.

Skills & Competencies for Success

• Customer‑Centric Mindset: A genuine desire to create memorable experiences for every shopper.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Analytical Thinking: Use data and feedback to refine processes and improve performance.
• Adaptability: Quickly adjust to new challenges, technologies, and store initiatives.
• Integrity & Confidentiality: Uphold the highest ethical standards in all interactions.
• Problem‑Solving: Turn obstacles into opportunities for growth and customer delight.
• Time Management: Balance multiple priorities while maintaining quality service.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member has the potential to rise. As a Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, leadership, and customer engagement—skills that are highly transferable across the retail industry. We offer:

• Structured mentorship programs with senior leaders.
• Access to internal training modules covering advanced merchandising, loss prevention, and digital tools.
• Opportunities to cross‑train in other departments such as merchandising, supply chain, or e‑commerce.
• Clear career pathways to roles like Store Manager, District Manager, or Regional Operations Lead.
• Support for professional certifications and industry conferences.

Work Environment & Company Culture

brighthush is built on a foundation of diversity, collaboration, and continuous improvement. Our culture encourages:

• Open communication—every voice is heard and valued.
• Innovation—whether it’s a new store layout or a digital customer engagement tool.
• Community—participation in local outreach, volunteer events, and sustainability initiatives.
• Recognition—regular awards, shout‑outs, and performance bonuses that celebrate achievements.
• Work‑Life Balance—flexible scheduling, paid time off, and supportive policies for parents and caregivers.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $17.25 to $17.75, your total compensation package includes:

• Competitive base pay with potential for overtime and performance bonuses.
• Comprehensive health, dental, and vision plans, including HSA and FSA options.
• 401(k) retirement plan with company match.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discount on all brighthush merchandise.
• Additional perks such as auto and home insurance discounts, pet and legal insurance, and a credit union partnership.
• Wellness programs—EAP, smoking cessation, and mental health resources.
• Professional development support—scholarship programs, adoption assistance, and tuition reimbursement.

How to Apply

Ready to elevate your career and help shape the future of retail? Submit your application through our careers portal or click the link below. We’re excited to learn how your passion for customer service and leadership can contribute to brighthush’s continued success.