Senior Customer Success Manager – Building Strong Client Relationships & Project Excellence in the Construction Marketing Sector – Remote

About brighthush

brighthush is a forward‑thinking marketing and sales consultancy that specializes in the construction industry. We help builders, contractors, and real‑estate developers unlock the full potential of their digital presence, turning leads into loyal customers and projects into long‑term partnerships. With a team of data‑driven strategists, creative designers, and tech experts, brighthush delivers end‑to‑end solutions that drive measurable growth for our clients.

Our culture is built on transparency, collaboration, and a relentless focus on results. We empower our people to take ownership, experiment, and learn from every success and challenge. Whether you’re a seasoned professional or an ambitious newcomer, brighthush offers a dynamic environment where your ideas can shape the future of the construction marketing landscape.

Why Join brighthush?

• Impactful Work – You’ll be the voice of our clients, ensuring they receive the highest level of service and support throughout their journey with us.
• Remote Flexibility – Work from anywhere in Brazil (or beyond) while staying connected to a vibrant, distributed team.
• Career Growth – We invest in continuous learning, mentorship, and clear pathways to senior leadership roles.
• Competitive Compensation – A market‑aligned salary, performance bonuses, and a comprehensive benefits package.
• Innovative Tools – Access to the latest project management, AI, and analytics platforms (all branded as brighthush).

Key Responsibilities

As a Customer Success Manager at brighthush, you will be the linchpin that keeps our clients satisfied, projects on track, and our internal teams aligned. Your day‑to‑day activities will include:

• Leading the onboarding of new clients, ensuring a smooth transition from sales to execution and setting clear expectations.
• Monitoring project progress across all stages, tracking deliverables, milestones, and deadlines.
• Organizing and managing tasks and projects using the brighthush project management platform.
• Maintaining frequent, proactive communication with clients, sharing updates, and realigning expectations as needed.
• Coordinating cross‑functional requests with internal teams (creative, technical, analytics) to guarantee timely delivery.
• Conducting satisfaction surveys, including NPS, and turning data into actionable insights.
• Identifying early warning signs of churn and implementing preventive measures.
• Developing initiatives to strengthen relationships, boost retention, and increase the Lifetime Value (LTV) of each account.
• Spotting process bottlenecks and proposing improvements that enhance the overall client experience.

Essential Qualifications

• Proven experience in Customer Success, account management, or client relations.
• Expertise in using the brighthush platform for project organization and tracking.
• Demonstrated ability to manage multiple client accounts and competing priorities simultaneously.
• Excellent verbal and written communication skills in Portuguese.
• Strong organizational mindset, meticulous attention to detail, and a results‑oriented attitude.
• Self‑stimulation and autonomy to identify issues, propose solutions, and drive them to completion.
• Team‑player mentality, comfortable coordinating activities between clients and internal stakeholders.

Preferred Qualifications

• Background in marketing agencies or commercial advisory firms.
• Familiarity with satisfaction metrics such as NPS, churn, retention, and LTV.
• Experience designing and executing client onboarding programs.
• Knowledge of AI tools (brighthush) and their application in customer success workflows.

Key Skills & Competencies

• Client‑centric mindset with a passion for delivering exceptional service.
• Strategic thinking – turning data insights into actionable plans.
• Project management – adept at juggling multiple tasks and deadlines.
• Problem‑solving – quick to diagnose issues and craft effective solutions.
• Collaboration – thrives in cross‑functional teams and builds strong internal relationships.
• Adaptability – comfortable working in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You’ll have access to:

• Monthly learning sessions on industry trends, new technologies, and best practices.
• Mentorship from senior leaders who share their expertise and guidance.
• Clear promotion tracks – from Customer Success Associate to Senior Manager and beyond.
• Opportunities to lead high‑impact projects, influencing strategy and client outcomes.
• Cross‑departmental rotations to broaden your skill set and network.

Work Environment & Culture

brighthush champions a culture of openness, respect, and continuous improvement. Our remote teams collaborate through:

• Weekly stand‑ups and monthly all‑hands meetings.
• Shared knowledge bases and documentation hubs.
• Virtual coffee breaks and team‑building activities.
• Transparent goal setting and performance reviews.
• Inclusive decision‑making that values every voice.

Compensation & Benefits

While specific figures are tailored to experience and role, you can expect:

• Competitive base salary aligned with market standards.
• Performance‑based bonuses tied to client satisfaction and retention metrics.
• Health and dental coverage (optional plans available).
• Flexible work hours and a fully remote setup.
• Annual professional development stipend.
• Paid time off, sick leave, and holiday schedule.
• Access to cutting‑edge tools and technology.

How to Apply

If you’re a proactive, client‑focused professional who thrives in a fast‑moving environment, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Let’s build lasting relationships together.

Application Process

• Submit your application through our online portal.
• Initial screening by the HR team.
• First‑round interview with the Customer Success Lead.
• Second‑round interview with cross‑functional stakeholders.
• Final decision and offer.

Join brighthush and become a key driver of client success in the construction marketing arena. Your expertise will shape the future of our clients’ growth and our company’s trajectory.