Customer Success Manager – Enterprise Data Solutions & Strategic Account Growth Specialist

About brighthush

At brighthush, we’re on a mission to democratize data, turning raw numbers into actionable insights that empower individuals, teams, and entire organizations. With a vibrant community of over 10 million active users worldwide, our open‑source ethos fuels continuous innovation and drives the next generation of enterprise data tools. Whether you’re a seasoned data engineer, a business analyst, or a C‑suite executive, brighthush provides the platform that makes data accessible, secure, and transformative.

Why brighthush?

Working at brighthush means joining a culture that celebrates curiosity, collaboration, and impact. We’re a distributed team that thrives on flexibility, but we also value face‑to‑face connection—whether that’s through quarterly town halls, hackathons, or spontaneous virtual coffee chats. Our people are our greatest asset, and we invest heavily in their growth through mentorship, learning budgets, and a clear career ladder that rewards initiative and results.

Position Overview

We’re looking for a dynamic Customer Success Manager who can blend the art of relationship building with the science of account management. In this role, you’ll be the primary advocate for our customers, ensuring they extract maximum value from brighthush’s enterprise data platform while driving renewal, expansion, and advocacy. You’ll work closely with sales, product, and support teams to create a seamless customer journey from onboarding to upsell.

Key Responsibilities

• Renewal & Expansion Champion: Own the end‑to‑end renewal process, proactively engaging customers to secure timely renewals and identify upsell opportunities that align with their evolving data strategy.
• Strategic Partner: Build deep relationships with key decision‑makers and technical stakeholders, positioning yourself as a trusted advisor who understands their business goals and can translate them into actionable data solutions.
• Customer Advocacy & Feedback Loop: Conduct regular check‑ins, Quarterly Business Reviews (QBRs), and post‑implementation reviews to capture customer sentiment, measure satisfaction (CSAT, NPS), and surface product improvement ideas.
• Cross‑Functional Collaboration: Partner with technical support, product, and engineering teams to resolve escalations, prioritize feature requests, and ensure a smooth customer experience.
• Metrics & Reporting: Track and report on key success metrics—renewal rates, expansion dollars, churn, and customer health scores—using CRM dashboards and data analytics tools.
• Process Optimization: Continuously refine onboarding playbooks, success plans, and communication templates to improve efficiency and consistency across the customer base.

Essential Qualifications

• Minimum of 2 years in a Customer Success, Account Management, or Enterprise SaaS role with demonstrable experience in renewals, upsells, and QBRs.
• Proven track record of building and nurturing long‑term customer relationships that translate into measurable revenue growth.
• Strong understanding of sales processes, including negotiation, closing, and deal management.
• Excellent communication, presentation, and interpersonal skills—capable of speaking with executives, technical leads, and end‑users alike.
• Hands‑on experience with CRM systems (e.g., Salesforce, HubSpot, or similar) and data‑driven reporting.
• Self‑motivated, proactive, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Background in database management systems (DBMS) or developer‑focused products, with a solid grasp of SQL, data warehousing, and ETL pipelines.
• Experience in open‑source technology sales or community engagement.
• Familiarity with HubSpot’s CRM and marketing automation platform.
• Knowledge of data governance, security, and compliance frameworks (GDPR, CCPA, SOC 2).

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving customer problems and turning challenges into opportunities.
• Analytical Thinking: Ability to interpret data, identify trends, and translate insights into actionable plans.
• Strategic Vision: Seeing the big picture while managing day‑to‑day tasks with precision.
• Collaboration & Influence: Working effectively across cross‑functional teams and influencing stakeholders without direct authority.
• Adaptability: Thriving in a rapidly evolving product landscape and adjusting strategies accordingly.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by the impact you create. As a Customer Success Manager, you’ll have the chance to:

• Progress to a Senior CSM or Customer Success Lead role, overseeing a portfolio of high‑value accounts.
• Transition into Product Management or Customer Experience leadership, leveraging your deep customer insights.
• Lead cross‑functional initiatives such as Customer Success Enablement, Community Building, or Global Expansion.
• Participate in our internal “Innovation Lab,” where you can propose new features, run pilots, and influence the product roadmap.
• Access a generous learning budget for certifications (e.g., Salesforce, HubSpot, Data Analytics) and attendance at industry conferences.

Work Environment & Culture

brighthush is a fully remote, distributed organization that values flexibility, trust, and transparency. We operate on a “results‑first” model, meaning you’re judged by outcomes, not hours logged. Our culture is built on:

• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
• Continuous Learning: Regular knowledge‑sharing sessions, lunch‑and‑learns, and a robust internal wiki.
• Community Engagement: Active participation in open‑source communities, hackathons, and industry meetups.
• Well‑being: Flexible work hours, mental health resources, and a stipend for home office upgrades.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total‑compensation package that includes:

• Base salary commensurate with market rates for Customer Success leaders in the U.S.
• Performance‑based bonus tied to renewal, expansion, and customer satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance with a generous employer contribution.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and a flexible holiday schedule.
• Professional development stipend and access to industry conferences.
• Well‑being perks: mental health counseling, wellness apps, and a home‑office stipend.

Location & Availability

This role is fully remote within the United States. Ideal candidates are located in Eastern or Central time zones to align with our global Customer Success team, though we’re open to early‑morning availability for those in other regions.

How to Apply

Ready to help customers unlock the full potential of their data while driving growth for brighthush? Submit your application through our careers portal or click the link below to get started. We’re excited to learn how your passion for customer success and data can shape the future of our platform.