Senior Customer Success Manager – Commercial Accounts, West Region – Driving Growth, Adoption, and Customer Delight for SaaS Solutions

About brighthush

brighthush is a trailblazing technology leader that delivers a next‑generation operating system for modern finance. Our cloud‑native platform empowers organizations worldwide to accelerate decision‑making, enhance transparency, and unlock new levels of agility. By combining powerful analytics, automated planning, and real‑time reporting, brighthush helps businesses move with speed, clarity, and confidence.

Founded on a culture of innovation, collaboration, and customer obsession, brighthush has quickly become a trusted partner for Fortune 500 companies, mid‑market leaders, and high‑growth startups alike. Our mission is simple: to transform the way finance teams work so they can focus on strategy, not spreadsheets.

As we expand our footprint across the United States, we’re looking for passionate, results‑driven professionals who want to shape the future of finance technology. If you thrive in a fast‑paced, remote‑first environment and are eager to make a tangible impact on our customers’ success, we want to hear from you.

Role Overview

As a Senior Customer Success Manager – Commercial Accounts, West Region, you will be the primary advocate for our high‑value commercial customers. You’ll own a portfolio of strategic accounts, ensuring they realize maximum value from our platform, drive adoption, and achieve their business objectives. Your influence will span the entire customer lifecycle—from onboarding and expansion to renewal and advocacy.

In this role, you will work closely with cross‑functional teams—including Sales, Product, Engineering, and Support—to deliver a seamless, high‑impact experience that keeps our customers engaged, satisfied, and loyal.

Key Responsibilities

• Portfolio Management: Own a book of commercial accounts, maintaining deep relationships with key stakeholders at each organization.
• Customer Advocacy: Champion the voice of the customer within brighthush, translating their needs into product enhancements and service improvements.
• Adoption & Enablement: Drive platform adoption through tailored training, workshops, and best‑practice sharing.
• Outcome Measurement: Define, track, and report on success metrics that align with each customer’s business goals.
• Renewal & Expansion: Lead renewal negotiations, identify upsell opportunities, and collaborate with Sales to secure multi‑year contracts.
• Issue Escalation & Resolution: Act as the primary point of contact for escalated issues, coordinating with Support and Engineering to deliver timely solutions.
• Strategic Planning: Partner with customers to develop long‑term roadmaps that leverage new features and integrations.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer advisory boards.

Essential Qualifications

• Minimum 5 years of professional experience in a customer‑facing role.
• At least 3 years in Customer Success at a SaaS company, managing enterprise‑level accounts.
• Proven track record of managing customer outcomes, driving adoption, and achieving renewal targets.
• Strong conceptual understanding of finance processes and terminology.
• Legal authorization to work in the United States without sponsorship.
• Excellent communication, presentation, and interpersonal skills.
• Ability to thrive in a remote, distributed work environment.

Preferred Qualifications

• Experience with enterprise finance and planning tools such as OneStream, Oracle EPM Suite, SAP BPC, IBM Cognos, or Anaplan.
• Background in finance, accounting, or related disciplines.
• Experience leading cross‑functional initiatives and influencing product strategy.
• Strong analytical mindset with proficiency in data analysis and reporting.
• Knowledge of the West Region market dynamics and key industry verticals.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a relentless focus on delivering value.
• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s roadmap.
• Project Management: Skilled at coordinating multiple initiatives, setting clear milestones, and ensuring timely delivery.
• Data‑Driven Decision Making: Comfortable interpreting metrics, dashboards, and KPIs to inform actions.
• Collaboration: Proven ability to work effectively with Sales, Product, Engineering, and Support teams.
• Adaptability: Thrives in a fast‑moving, evolving environment and embraces change.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Manager, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular training on product updates, industry trends, and advanced customer success techniques.
• Opportunities to transition into specialized roles such as Customer Success Leadership, Product Management, or Consulting.
• Cross‑functional projects that broaden your skill set and visibility across the organization.
• Annual performance reviews that align career goals with company objectives.

Work Environment & Culture at brighthush

brighthush is a fully remote company, offering flexibility to work from any of the following states: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, or Wyoming. We foster a culture of trust, autonomy, and continuous improvement. Our remote teams collaborate through modern communication tools, weekly virtual town halls, and quarterly in‑person retreats.

We celebrate diversity, inclusion, and belonging. Our employees come from a wide range of backgrounds, and we actively support initiatives that promote equity and representation.

Compensation & Benefits

We offer a competitive salary range of $95,000 – $123,000 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Generous paid time off (PTO) and paid holidays.
• 401(k) retirement plan with company match.
• Health, dental, and vision insurance options.
• Professional development stipend and conference reimbursement.
• Flexible work hours and a home‑office stipend.
• Employee wellness programs, including mental health resources.

How to Apply

If you’re ready to take your customer success career to the next level and help shape the future of finance technology, we’d love to hear from you. Please submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush.

Join us in building a brighter future for finance—one customer at a time.