Senior Customer Success Manager – Commercial Solutions & Enterprise Adoption at brighthush
About brighthush
At brighthush, we are on a mission to secure the software supply chain by default. We believe that every line of code, every container image, and every open‑source dependency should be hardened, compliant, and production‑ready before it ever reaches a customer’s environment. Our team is built by industry pioneers in open‑source security, cloud‑native development, and DevSecOps, and we are backed by leading venture partners who share our vision of a safer, more resilient digital world.
Our customers span Fortune 500 enterprises, global industry leaders, and fast‑growing startups across banking, fintech, government, infrastructure, and consumer technology. From large‑scale cloud providers to AI research labs, they rely on brighthush to protect their most critical assets and accelerate their time‑to‑market while staying compliant with evolving regulatory landscapes.
As a remote‑first, equity‑rich organization, brighthush empowers its people to innovate, own outcomes, and grow their careers in a culture that values intentional action, customer obsession, and a healthy work‑life balance.
Role Overview
We are looking for a dynamic, strategic, and technically savvy Senior Customer Success Manager to become the primary post‑sales advocate for our Commercial portfolio. In this role, you will own the entire customer journey from onboarding through adoption, renewal, and expansion. You will partner with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to deliver measurable value, drive product adoption, and ensure our customers achieve rapid time‑to‑value.
Key Responsibilities
- Customer Onboarding & Implementation – Lead the technical onboarding process for new customers, collaborating with pre‑sales, post‑sales, and technical teams to understand requirements, define success metrics, and create a customized onboarding roadmap.
- Account Management & Growth – Build deep relationships with stakeholders at all levels—from developers and security engineers to CISOs and executive sponsors. Work closely with Sales to identify upsell and cross‑sell opportunities, develop renewal strategies, and minimize churn.
- Training & Education – Partner with our Education team to design and deliver workshops, webinars, and documentation that empower customers to use brighthush products effectively and adopt best practices in supply‑chain security.
- Product Expertise & Advocacy – Become a subject‑matter expert on brighthush’s product suite, staying current on new features, industry trends, and regulatory changes. Translate customer feedback into actionable insights for Product and Engineering.
- Issue Management & Escalation – Own the resolution of high‑impact incidents, coordinating with Technical Support and Customer Engineering to ensure timely, transparent communication and swift resolution.
- Strategic Planning & Reporting – Develop quarterly business reviews, adoption dashboards, and health scores that inform both customers and internal stakeholders about progress, risks, and opportunities.
- Process Improvement – Identify gaps in the customer journey, propose new processes or tools, and champion continuous improvement initiatives that enhance the customer experience.
Essential Qualifications
- Minimum 2 years of experience in customer‑facing roles that blend technical and business responsibilities (e.g., Customer Success, Technical Account Management, Professional Services, Solutions Engineering).
- Deep domain knowledge in one or more of the following: supply‑chain security, DevSecOps, application security, container security, regulatory compliance, vulnerability management, or software development lifecycle.
- Proven ability to manage a portfolio of enterprise customers, driving adoption, renewal, and expansion while maintaining high customer satisfaction scores.
- Strong analytical skills with the ability to translate data into actionable insights and strategic recommendations.
- Excellent communication skills—both written and verbal—across technical and executive audiences.
- High emotional intelligence, self‑motivation, and the capacity to work autonomously in a fast‑paced, remote environment.
- Experience collaborating cross‑functionally with Sales, Product, Engineering, and Support teams to deliver customer value.
Preferred Qualifications
- Early‑stage startup experience, where you have worn multiple hats and built processes from scratch.
- Hands‑on technical experience with cloud platforms (AWS, GCP, Azure), container orchestration (Kubernetes), Linux administration, and security tooling.
- Passion for technology and cybersecurity, with a track record of staying current on emerging threats and solutions.
- Experience with SaaS metrics such as NPS, CSAT, churn, and expansion revenue.
- Prior exposure to enterprise security frameworks (NIST, ISO 27001, SOC 2) and compliance standards (GDPR, CCPA, HIPAA).
Skills & Competencies
- Strategic Thinking – Ability to see the big picture, anticipate customer needs, and align solutions with business objectives.
- Technical Fluency – Comfortable discussing architecture, security controls, and deployment pipelines with engineering teams.
- Relationship Building – Skilled at establishing trust with technical and executive stakeholders, turning customers into advocates.
- Problem Solving – Adept at diagnosing complex issues, coordinating cross‑functional resources, and delivering timely resolutions.
- Project Management – Strong organizational skills, with a track record of delivering projects on time and within scope.
- Continuous Learning – Commitment to personal and professional growth, actively seeking certifications, training, and industry knowledge.
Career Growth & Learning Opportunities
At brighthush, we believe that the best way to build a great team is to invest in our people. As a Senior Customer Success Manager, you will:
- Lead high‑impact initiatives that shape the future of our product roadmap and customer experience.
- Mentor junior team members, fostering a culture of knowledge sharing and collaboration.
- Participate in cross‑functional leadership forums, influencing product strategy, go‑to‑market plans, and customer success frameworks.
- Access to a robust learning ecosystem, including industry conferences, certification programs, and internal knowledge hubs.
- Opportunities to transition into Product Management, Solutions Engineering, or Enterprise Sales roles based on your interests and performance.
Work Environment & Culture
brighthush is a remote‑first organization that values flexibility, intentional action, and a customer‑obsessed mindset. Our culture is built on:
- Transparency – Open communication channels, regular all‑hands meetings, and a data‑driven approach to decision making.
- Collaboration – Cross‑functional teams that work together to solve complex problems and deliver value to customers.
- Innovation – A bias for action that encourages experimentation, rapid iteration, and learning from failure.
- Work‑Life Balance – Unlimited vacation, flexible schedules, and a focus on outcomes rather than hours.
- Diversity & Inclusion – A commitment to building a team that reflects the communities we serve, with a focus on hiring individuals with unique perspectives.
Compensation & Benefits
We offer a competitive total rewards package that includes:
- Base salary up to $125,000, commensurate with experience.
- Performance‑based bonus and equity options that vest over a 4‑year schedule.
- Full coverage of health, vision, and dental insurance for you and your dependents.
- Unlimited paid time off, allowing you to recharge and focus on high‑impact work.
- 18 weeks of paid parental leave for birthing parents and 12 weeks for non‑birthing parents, with flexible usage options.
- Monthly stipend for coworking spaces, phone, and internet costs.
- Access to a curated library of learning resources, industry events, and professional development programs.
- Regular team retreats, virtual meetups, and a vibrant community of brighthushians worldwide.
How to Apply
If you are passionate about empowering organizations to secure their software supply chain, thrive in a fast‑moving environment, and have the drive to own customer outcomes, we want to hear from you. Please submit your resume and a brief cover letter outlining why you’re the ideal fit for this role.
Closing Statement
Join brighthush and become part of a mission‑driven team that is redefining how the world builds and secures software. We are building the best team in technology and are focused on hiring brighthushians with unique backgrounds, perspectives, and experiences. If your experience is close but doesn’t fulfill every requirement, we encourage you to apply—you might just be the perfect fit for our next chapter.
Equal Opportunity Employer
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, sex, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We also consider qualified applicants with criminal histories, consistent with applicable law.
Privacy Notice
By submitting your application, you acknowledge that brighthush will process your personal data in accordance with our Global Candidate Privacy Notice.