Experienced Italian‑Speaking Customer Experience & Sales Representative – Remote, Global Tech Brand, brighthush

About brighthush and the Opportunity

brighthush is a trailblazing technology leader that has redefined the way people connect, collaborate, and create in the digital age. With a portfolio of award‑winning consumer devices and cloud solutions, brighthush has earned a reputation for innovation, quality, and customer obsession. We are now expanding our global footprint and looking for a passionate, fluent Italian‑speaking Customer Experience & Sales Representative to join our dynamic remote sales team. This role offers the chance to work with cutting‑edge products, influence customer journeys, and grow your career in a fast‑moving, inclusive environment—all from the comfort of your own home in Portugal or any other location you choose to relocate to.

Key Responsibilities

• Customer Engagement: Serve as the primary point of contact for Italian‑speaking customers, guiding them through product selection, troubleshooting, and post‑purchase support.
• Sales Enablement: Convert inquiries into sales by presenting tailored solutions, negotiating terms, and closing deals that meet or exceed monthly targets.
• Product Knowledge: Maintain deep, up‑to‑date knowledge of brighthush’s product lines, features, and competitive advantages to provide accurate, compelling information to prospects.
• CRM Management: Record all customer interactions, sales activities, and follow‑ups in the company’s CRM system, ensuring data integrity and timely reporting.
• Cross‑Functional Collaboration: Work closely with marketing, technical support, and product teams to relay customer feedback, identify improvement opportunities, and contribute to product roadmap discussions.
• Performance Metrics: Track key performance indicators (KPIs) such as conversion rate, average order value, and customer satisfaction scores, and proactively adjust strategies to optimize results.
• Continuous Learning: Participate in regular training sessions, webinars, and product demos to stay ahead of industry trends and maintain a high level of expertise.

Essential Qualifications

• Fluent Italian language skills (C2 level or higher) with exceptional written and verbal communication abilities.
• Proficient in English at a B2 level or above, enabling seamless collaboration with international teammates.
• Valid EU work permit or citizenship, or the ability to secure one within the first 30 days of employment.
• Current residency in continental Portugal or a strong willingness to relocate to Portugal, with relocation assistance—including housing support—provided by brighthush.
• Minimum of 1–2 years of experience in sales, customer service, or a related field, preferably within the technology or consumer electronics sector.
• Strong problem‑solving skills and the ability to think critically under pressure.

Preferred Qualifications

• Experience selling high‑tech consumer products or B2C SaaS solutions.
• Knowledge of CRM platforms such as Salesforce, HubSpot, or Zoho.
• Previous remote work experience, demonstrating self‑discipline and time‑management skills.
• Background in data analysis or familiarity with sales analytics tools.
• Additional language skills (e.g., Portuguese, Spanish, French) would be a plus.

Skills & Competencies

• Communication: Clear, persuasive, and culturally sensitive communication in both Italian and English.
• Customer‑Centric Mindset: A genuine passion for delivering exceptional customer experiences and turning challenges into opportunities.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment and quickly absorb new information.
• Tech Savvy: Comfortable navigating multiple digital tools, from CRM to video conferencing platforms.
• Team Player: Collaborative spirit, with a willingness to share insights and support colleagues across departments.
• Results‑Oriented: Strong focus on meeting targets, driving revenue growth, and contributing to the company’s bottom line.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member’s growth fuels our collective success. As a Customer Experience & Sales Representative, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned sales leaders.
• Regular skill‑building workshops covering advanced sales techniques, product deep‑dives, and leadership fundamentals.
• Clear career pathways—from Senior Sales Specialist to Sales Manager, and beyond—supported by performance‑based promotions.
• Cross‑departmental projects that broaden your exposure to product development, marketing strategy, and global operations.
• Annual learning stipend to attend conferences, certifications, or courses that align with your professional goals.

Work Environment & Culture at brighthush

brighthush champions a culture of inclusivity, innovation, and work‑life balance. Our remote‑first model means you can work from anywhere, while still feeling connected through:

• Weekly virtual town halls where leadership shares company updates and celebrates milestones.
• Monthly virtual coffee breaks that foster informal networking across time zones.
• Transparent communication channels—Slack, Teams, and email—ensuring you’re always in the loop.
• A commitment to mental health, with access to counseling services, mindfulness apps, and flexible scheduling.
• Annual company retreats (in-person or hybrid) that bring the remote team together for team‑building and strategic planning.

Compensation, Perks & Benefits

While the exact salary will be discussed during the interview process, brighthush offers a competitive compensation package that includes:

• Base salary aligned with market standards for remote sales roles in the tech industry.
• Performance‑based commission structure that rewards high achievers.
• Health and dental insurance coverage for you and your immediate family.
• Generous paid time off (PTO) and public holiday schedule.
• Relocation assistance—including housing search support, moving expenses, and a relocation stipend.
• Technology stipend to equip you with a high‑performance laptop, headset, and other necessary tools.
• Access to a company‑wide wellness program, including gym memberships and wellness challenges.

How to Apply

If you are an energetic, customer‑focused professional who thrives in a remote, high‑growth environment, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Experience & Sales team. Click the link below to start your application journey.