Senior Customer Success Manager – CRM & Lead Management Specialist – Remote (US) – Championing Growth, Loyalty, and Success for Service Professionals at brighthush

About brighthush

brighthush is more than a SaaS platform; it’s the engine that powers the next generation of service‑based entrepreneurship. With a customer base that spans over 745,000 businesses—from solo home‑improvement contractors to multi‑location landscaping firms—brighthush delivers a vertically‑specific, fully integrated solution that blends CRM, marketing automation, and real‑time analytics into one intuitive experience. Our mission is simple: empower service professionals to focus on what they do best—serving their communities—while we handle the technology that fuels their growth.

Why brighthush?

At brighthush, curiosity, collaboration, and impact are the pillars of our culture. We’re building a company that thrives on transparency, continuous learning, and a shared commitment to delivering world‑class solutions that make a real difference in people’s lives. Whether you’re a seasoned veteran or an ambitious newcomer, you’ll find a supportive environment where your ideas are heard, your growth is accelerated, and your impact is tangible.

• Innovation at Scale: Work on cutting‑edge technology that serves millions of service professionals worldwide.
• Impact‑Driven Mission: Every feature, every support call, and every partnership directly contributes to the success of our customers.
• Career Acceleration: Fast‑track your career with mentorship, leadership programs, and cross‑functional projects.
• Inclusive Community: A diverse, equitable, and inclusive workplace where every voice is heard and respected.
• Work‑Life Harmony: Flexible remote work, generous PTO, and a culture that values personal well‑being.

Position Overview

We’re looking for a dynamic Senior Customer Success Manager to champion the brighthush product line within our Customer Experience Solutions portfolio. As the day‑to‑day partner and trusted advisor to our customers, you will be instrumental in driving retention, deepening relationships, and ensuring clients continuously derive value from our solutions. Your role will be pivotal in translating our technology into tangible business outcomes for service professionals across the United States.

Key Responsibilities

• Serve as the primary point of contact and trusted advisor for a portfolio of high‑value customers, building long‑term relationships that drive loyalty and advocacy.
• Drive adoption, engagement, and sustained value from the brighthush CRM platform, ensuring customers achieve their business objectives.
• Monitor customer health scores, usage trends, and satisfaction metrics to proactively identify risks and opportunities.
• Respond to customer inquiries, concerns, and escalations in a timely, professional, and solution‑oriented manner.
• Collaborate closely with Sales, Product, Support, Implementation, and Marketing teams to deliver a seamless, end‑to‑end customer experience.
• Identify and pursue opportunities for account growth, including renewals, upsells, and expanded product usage.
• Collect, analyze, and share customer feedback with internal stakeholders to inform product enhancements and service improvements.
• Maintain accurate, up‑to‑date account notes, activity records, and success plans in brighthush.
• Support retention goals by reducing churn, increasing customer loyalty, and demonstrating measurable business impact.
• Lead quarterly business reviews (QBRs) with key stakeholders, presenting insights, progress, and next‑step recommendations.
• Champion a culture of continuous improvement by identifying process gaps and proposing actionable solutions.

Essential Qualifications

• 4+ years of experience in a B2B client‑facing role such as account management, customer success, support, or project management, preferably within a SaaS environment.
• Proficiency with CRM systems, email marketing platforms, support ticketing tools, automation, productivity suites, and presentation software.
• Strong analytical mindset: leverage data to trigger “off‑cycle” interventions that maintain account health and achieve retention targets.
• Demonstrated ability to identify risks and opportunities, and to execute appropriate actions in a fast‑moving environment.
• Track record of building and nurturing internal champions within customer accounts.
• Excellent communication, presentation, and relationship‑management skills across all levels of an organization.
• Self‑starter with a bias for action, coupled with a deep customer‑first mindset and a commitment to quality.
• Ability to make quick, informed decisions while collaborating effectively with cross‑functional teams.
• Experience managing a portfolio of enterprise‑level accounts and driving measurable outcomes.

Preferred Skills & Experience

• Experience with brighthush or similar customer support platforms.
• Proficiency in brighthush administration and reporting.
• Background in the home improvement, remodeling, landscaping, or related service industries.
• Knowledge of marketing automation and lead‑generation best practices.
• Familiarity with data‑driven customer success frameworks such as NPS, CSAT, and CES.
• Experience leading cross‑functional initiatives that span product, engineering, and marketing.

What We Offer

• Competitive Compensation: Base salary range of $60,000–$70,000 USD, with additional performance‑based incentives.
• Benefits Package: Comprehensive health, dental, and vision coverage; 401(k) with up to a 4% match and immediate vesting; generous paid time off (PTO) and flexible holiday policy.
• Professional Growth: Access to continuous learning resources, mentorship programs, and career‑development pathways that empower you to advance within brighthush.
• Work‑Life Balance: Flexible remote work options, hybrid or in‑office arrangements, and a culture that values personal well‑being.
• Employee Stock Purchase Program: Opportunity to invest in brighthush and share in our long‑term success.
• Wellness Stipend: Annual allowance to support your physical and mental health initiatives.
• Inclusive Culture: A diverse, equitable, and inclusive workplace where every voice is heard and respected.

Work Environment & Culture

At brighthush, we celebrate a culture of transparency, curiosity, and continuous improvement. Our remote‑first approach means you can work from anywhere in the United States, while still enjoying the camaraderie of a tight‑knit team that values collaboration over hierarchy. We host regular virtual town halls, hackathons, and learning sessions that keep our employees engaged and connected. Our leadership team is approachable, and we encourage open dialogue at every level.

Career Growth & Development

We believe that the best talent grows when given the right opportunities. As a Senior Customer Success Manager, you will have access to:

• Structured mentorship from senior leaders in Customer Success, Product, and Sales.
• Cross‑functional projects that expose you to product development, marketing strategy, and data analytics.
• Annual learning stipend for courses, certifications, and conferences.
• Clear career ladder with defined milestones for promotion to Director of Customer Success or Head of Customer Experience.
• Opportunities to lead new initiatives such as customer advocacy programs, community forums, and product beta testing.

Compensation & Benefits (General Overview)

While the base salary for this role ranges from $60,000 to $70,000 USD, we also offer:

• Performance‑based bonuses tied to customer retention, upsell revenue, and satisfaction metrics.
• Health, dental, and vision insurance with employer contributions.
• 401(k) plan with a 4% match and immediate vesting.
• Unlimited PTO policy, subject to manager approval and business needs.
• Flexible work schedule and remote work stipend.
• Annual wellness stipend for gym memberships, meditation apps, or other health initiatives.
• Employee Stock Purchase Program (ESPP) with a 15% discount.

Location & Travel

This role is fully remote across the United States. While you can work from anywhere in the U.S., occasional travel to our headquarters in Denver, Colorado, or other North American offices may be required. Candidates must be eligible to work in the U.S. without sponsorship.

How to Apply

If you’re passionate about customer success, thrive in a fast‑paced SaaS environment, and want to make a measurable impact on the growth of service businesses, we’d love to hear from you. Submit your application through our careers portal and join a team that’s redefining the future of service commerce.

brighthush – Where Innovation Meets Impact

At brighthush, we believe technology should empower people, not complicate it. Our mission is to provide service professionals with the tools they need to deliver exceptional experiences, grow their businesses, and build lasting relationships with their customers. By joining our team, you’ll be part of a movement that transforms how service industries operate, making them more efficient, customer‑centric, and profitable.

We are an equal‑opportunity employer committed to fostering a diverse and inclusive workplace. We celebrate differences in background, perspective, and experience, and we are dedicated to creating an environment where everyone can thrive.

Ready to take the next step in your career? Apply today and help us shape the future of service commerce at brighthush.