Senior Customer Success Manager – Cybersecurity & AI‑Driven Solutions – Driving Growth, Retention, and Value at brighthush

About brighthush

brighthush is a global leader in cybersecurity, dedicated to building resilient defenses for the AI era. By combining AI‑native security, real‑time threat intelligence, and automated detection and response, we deliver defense‑grade protection at machine speed across on‑premises, air‑gapped, operational technology, hybrid, and cloud environments. Our mission is to help customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture to the modern threat landscape. With a broad partner ecosystem and global intelligence collaborators, brighthush strengthens the collective defense against cybercriminals and state‑sponsored attacks. We empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, brighthush provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI‑driven cyber defense alongside an AI‑accelerated threat landscape, and help build a safer, more resilient future.

Role Overview

As a strategic advisor and primary post‑sale point of contact, the Senior Customer Success Manager (CSM) at brighthush drives business success for our customers by cultivating long‑term partnerships aimed at mutual growth. You will help clients achieve their long‑term business goals and realize full value from our products and services. Leveraging deep industry knowledge, product expertise, and technical acumen, you will increase adoption, utilization, and satisfaction across our portfolio. Your role will also focus on upselling, cross‑selling, and ensuring renewal success, while acting as a trusted advisor who champions customer outcomes and product innovation.

Key Responsibilities

• Customer Relationship Leadership: Serve as the primary post‑sale liaison, guiding the customer journey from deal closure to ongoing value realization, renewals, and expansion.
• Dual Impact – Defense & Expand: Balance high‑level support with proactive growth initiatives, identifying upsell and cross‑sell opportunities while maintaining strong retention.
• Revenue Retention & Expansion: Track and report on account health, renewal metrics, and expansion opportunities, driving measurable revenue growth.
• Trusted Advisor & Strategic Connector: Build deep relationships with C‑suite executives and operational leaders, translating business objectives into technical solutions.
• Adoption & Value Enablement: Guide customers through best practices, monitor deployment health via telemetry, and ensure product usage exceeds basic functionality to achieve specific business outcomes.
• Engagement & Scaling: Manage a diverse portfolio of customers, from one‑to‑one interactions to scalable workshops, webinars, and quarterly business reviews.
• Cross‑Functional Coordination: Escalate issues and coordinate with Sales, Solution Engineering, Renewals, Channel, Professional Services, Support, and Engineering to deliver seamless customer experiences.
• Customer Advocacy: Act as a technology advocate, providing customer insights and feedback to product teams to shape future roadmaps.

Essential Qualifications

• 5–7+ years of experience in sales, pre‑sales, renewal, or technical customer‑facing roles.
• 3+ years of accountability for customer health, revenue realization, renewals, and retention across scaled or pooled accounts.
• Solid understanding of IT systems, software architecture, or SaaS business models, with a preferred background in cybersecurity.
• Intermediate or above English proficiency; proficiency in Bahasa Melayu and Mandarin is an advantage.
• Proven track record in relationship building, complex negotiations, contract renewals, churn prevention, and upsell/cross‑sell strategies.

Preferred Qualifications

• Experience working in a fast‑paced, high‑growth technology environment.
• Deep knowledge of AI‑driven security solutions and threat intelligence platforms.
• Demonstrated ability to translate technical features into business value for enterprise customers.
• Strong analytical skills with the ability to interpret usage data and derive actionable insights.
• Experience managing a portfolio of enterprise accounts across multiple regions.

Key Skills & Competencies

• Strategic Thinking: Ability to align customer goals with brighthush’s product roadmap and business objectives.
• Communication: Clear, concise, and persuasive communication across all stakeholder levels.
• Problem Solving: Proactive identification and resolution of customer challenges.
• Data‑Driven Decision Making: Use metrics and telemetry to guide adoption and expansion strategies.
• Collaboration: Work effectively with cross‑functional teams to deliver integrated solutions.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and outcomes.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a culture of continuous learning and career advancement. You will have access to:

• Structured mentorship programs with senior leaders in product, engineering, and sales.
• Regular training on the latest AI‑driven security technologies and industry trends.
• Opportunities to lead cross‑functional initiatives and influence product development.
• Clear career pathways from Customer Success Manager to Senior CSM, Director of Customer Success, and beyond.
• Global exposure through collaboration with international teams and customers.

Work Environment & Company Culture

brighthush fosters an inclusive, dynamic, and collaborative environment where every voice matters. Our culture is built on:

• Authenticity: We encourage employees to bring their authentic selves to work every day.
• Innovation: A culture that embraces experimentation, learning from failure, and rapid iteration.
• Team Spirit: Cross‑departmental collaboration and shared success.
• Work‑Life Balance: Flexible work hours, remote work options, and family‑friendly policies.
• Community Engagement: Support for community involvement and volunteer initiatives.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary plus performance‑based incentives tied to customer success metrics.
• Comprehensive health, dental, and vision coverage.
• Retirement plans with company matching.
• Generous paid time off, including vacation, sick leave, and personal days.
• Paid parental leave and family support programs.
• Professional development budget and tuition reimbursement.
• Wellness programs, including gym memberships and mental health resources.
• Annual company retreats and team‑building events.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven organization that is reshaping the cybersecurity landscape. You will work with cutting‑edge AI technologies, collaborate with global experts, and directly influence the security posture of enterprises worldwide. Your role as a Senior Customer Success Manager will be pivotal in ensuring our customers not only succeed but thrive, driving both customer satisfaction and business growth. If you are passionate about technology, customer advocacy, and strategic growth, brighthush offers the platform, resources, and culture to help you excel.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal or click the link below to explore this exciting opportunity. We look forward to learning how you can contribute to brighthush’s continued success.