Senior Customer Success Manager – Dental Technology & SaaS Solutions – Driving Client Growth, Adoption, and Satisfaction at brighthush

About brighthush

brighthush is a trailblazer in the dental technology arena, delivering cutting‑edge software that empowers dental practices to streamline operations, enhance patient care, and unlock new revenue streams. With a portfolio that blends intuitive user interfaces, robust analytics, and seamless integrations, brighthush is redefining how dental professionals manage their day‑to‑day workflows. Our mission is simple: to give every dental practice the tools they need to thrive in an increasingly digital world.

Why This Role Matters

As a Senior Customer Success Manager, you will be the linchpin between our innovative products and the dental professionals who rely on them. Your expertise will shape the experience of thousands of clinicians, ensuring they not only adopt our solutions but also extract maximum value, leading to higher satisfaction, loyalty, and advocacy. In a fast‑evolving industry where technology can be a game‑changer, your role will directly influence the success of our clients and the growth trajectory of brighthush.

Key Responsibilities

• Client Relationship Management: Serve as the primary advocate for each client, building trust through consistent, proactive communication and deep product knowledge.
• Onboarding & Training: Lead the end‑to‑end onboarding journey, collaborating with our implementation, training, and support teams to ensure a smooth transition and rapid adoption across all practice locations.
• Product Adoption & Utilization: Monitor usage patterns, identify under‑utilized features, and design tailored adoption plans that align with each practice’s unique goals.
• Proactive Engagement: Conduct regular business reviews, gather actionable feedback, and recommend solutions that drive measurable outcomes.
• Issue Resolution & Escalation: Act as the first line of defense for client concerns, coordinating with technical support and product teams to deliver timely, effective resolutions.
• Renewals & Upselling: Partner with the sales organization to identify upsell and cross‑sell opportunities, ensuring renewal success and expanding the value delivered to each client.
• Feedback & Advocacy: Capture client insights to inform product roadmaps, and cultivate brand ambassadors who champion brighthush within their professional networks.
• Performance Reporting: Track and analyze key success metrics—client health scores, adoption rates, NPS, churn—and present findings to internal stakeholders.

Essential Qualifications

• Proven track record in customer success, account management, or consulting roles within a SaaS environment.
• Strong communication, presentation, and interpersonal skills that enable you to influence stakeholders at all levels.
• Demonstrated ability to manage multiple client accounts simultaneously while maintaining high service quality.
• Proactive problem‑solving mindset with a passion for customer advocacy.
• Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight).
• Bachelor’s degree or equivalent professional experience.
• Willingness to travel occasionally for client visits or industry events.

Preferred Qualifications

• Background in the dental or broader healthcare technology industry.
• Deep understanding of dental practice operations, workflows, and regulatory considerations.
• Experience driving adoption and engagement metrics in a SaaS product.
• Knowledge of data analytics tools and ability to translate metrics into actionable insights.
• Experience working in a high‑growth, fast‑paced startup environment.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy for client challenges and a relentless focus on delivering value.
• Strategic Thinking: Ability to align product capabilities with client business objectives.
• Analytical Acumen: Proficiency in interpreting usage data and translating it into strategic recommendations.
• Collaboration: Cross‑functional teamwork with sales, product, engineering, and support.
• Project Management: Managing timelines, deliverables, and stakeholder expectations.
• Adaptability: Thriving in a dynamic environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the value you deliver to our clients. As a Senior Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the future of our product roadmap.
• Mentor junior customer success associates, fostering a culture of continuous learning.
• Participate in cross‑departmental projects that broaden your skill set beyond customer success.
• Access to industry conferences, webinars, and internal training programs to keep you at the forefront of dental technology trends.
• Clear pathways to senior leadership roles within the Customer Success organization or broader business functions.

Work Environment & Company Culture

brighthush is built on a foundation of collaboration, innovation, and a deep respect for work‑life balance. Our culture is defined by:

• Inclusive Team Dynamics: Diverse perspectives are valued and encouraged.
• Transparent Communication: Open channels across all levels, from leadership to frontline teams.
• Employee Well‑Being: Comprehensive health benefits, mental health resources, and flexible work arrangements.
• Recognition & Rewards: Regular acknowledgment of achievements and contributions.
• Community Impact: Initiatives that give back to the dental community and promote oral health awareness.

Compensation & Perks

While specific figures may vary based on experience, we offer a competitive base salary complemented by a performance‑based bonus structure. Additional benefits include:

• Health, dental, and vision insurance plans.
• 401(k) with company match.
• Generous paid time off and holiday schedule.
• Remote work flexibility with occasional travel for client engagements.
• Professional development stipend and access to industry certifications.
• Employee wellness programs and team‑building retreats.

How to Apply

If you are passionate about empowering dental professionals, thrive in a fast‑moving SaaS environment, and are ready to make a tangible impact, we would love to hear from you. Submit your application through our careers portal or send your résumé and cover letter to [email protected]. Let’s shape the future of dental technology together.

Join brighthush Today

Become a catalyst for change in the dental industry. As a Senior Customer Success Manager, you will not only guide clients to success but also help steer the evolution of our products. If you’re ready to bring your expertise, enthusiasm, and customer‑first mindset to a company that values innovation and impact, apply now and start your journey with brighthush.