Senior Customer Success Manager – Digital Shelf & eCommerce Analytics Lead for CPG & Retail Brands

About brighthush

brighthush is a trailblazer in consumer intelligence, delivering the most comprehensive view of shopper behavior across the globe. With a presence in over 100 markets and a data footprint that spans more than 90% of the world’s population, we empower brands, retailers, and innovators to unlock growth through actionable insights. Our mission is simple: help our clients see the full picture of the modern shopper, from the first click to the final purchase, and translate that knowledge into measurable business outcomes.

At brighthush, we believe that success is a partnership. We invest in our people, our technology, and our clients’ futures. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a culture that values curiosity, collaboration, and continuous learning. Join us and be part of a team that is reshaping the way the world understands consumer behavior.

Why This Role Matters

As a Senior Customer Success Manager, you will be the linchpin between brighthush’s cutting‑edge digital shelf platform and the brands that rely on it to drive sales, optimize shelf space, and stay ahead of competitors. Your expertise will translate complex data into clear, actionable strategies that help our clients win in the crowded eCommerce landscape. You will not only manage relationships—you will shape the future of retail analytics.

Key Responsibilities

• Client Champion: Serve as the primary point of contact for a portfolio of high‑profile CPG and retail clients, ensuring their needs are met and expectations exceeded.
• Strategic Advisory: Build trusted advisor relationships by sharing thought leadership, industry best practices, and tailored strategic guidance that aligns with each client’s business goals.
• Value Realization: Drive adoption of our digital shelf platform, helping clients extract maximum value from eCommerce data, analytics dashboards, and actionable insights.
• Cross‑Functional Collaboration: Partner with Product, Data Science, Marketing, and Sales teams to deliver seamless, end‑to‑end client experiences.
• Issue Escalation & Resolution: Coordinate with subject‑matter experts to resolve complex technical or strategic challenges, maintaining a high “say‑do” ratio that builds credibility.
• Continuous Improvement: Stay ahead of industry trends, emerging technologies, and competitive dynamics to proactively recommend enhancements to clients and internal stakeholders.
• Performance Reporting: Translate Strategy & Insights reports into business‑relevant narratives, ensuring that dashboards, PowerPoint decks, and executive summaries resonate with client teams.
• Data Stewardship: Leverage Excel, PowerPoint, Thinkcell, and AI tools to analyze data, create compelling visualizations, and support data‑driven decision making.
• Growth Enablement: Identify upsell and cross‑sell opportunities within the client base, collaborating with Sales to close new business and expand existing contracts.

Essential Qualifications

• 3–5 years of proven experience in customer success, account management, or customer marketing, ideally within the CPG, retail, or eCommerce sectors.
• Demonstrated success in a client‑facing role, managing complex stakeholder relationships and delivering measurable outcomes.
• Deep understanding of digital shelf analytics, eCommerce data, and the full retail funnel.
• Proficiency with Excel, PowerPoint, Thinkcell, and AI‑powered analytics tools.
• Self‑driven, proactive mindset with a passion for continuous learning and improvement.
• Exceptional communication and interpersonal skills, capable of influencing senior executives.
• Strong organizational skills, able to juggle multiple priorities and work cross‑functionally.
• Strategic thinker with a customer‑first mindset, always looking for ways to add value.

Preferred Qualifications

• Experience with advanced analytics platforms or SaaS products in the retail or consumer goods space.
• Background in data science or analytics, with the ability to translate complex data sets into actionable insights.
• Knowledge of AI and machine learning applications in marketing and retail analytics.
• Experience managing remote or distributed teams.
• Fluency in multiple languages is a plus, given our global client base.

Skills & Competencies

• Customer Advocacy: Champion the client’s voice within brighthush, ensuring their needs shape product development and service delivery.
• Analytical Acumen: Translate raw data into clear, actionable stories that drive business decisions.
• Project Management: Lead initiatives from conception through execution, delivering on time and within scope.
• Influence & Negotiation: Persuade stakeholders across all levels, from C‑suite executives to operational teams.
• Adaptability: Thrive in a fast‑moving environment, quickly pivoting to new priorities and emerging challenges.
• Collaboration: Work seamlessly with cross‑functional teams, fostering a culture of shared success.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, webinars, and workshops.
• Internal training on advanced analytics, AI, and emerging retail technologies.
• Clear promotion pathways from Customer Success Manager to Senior Manager, Director, and VP roles.
• Opportunities to lead cross‑functional initiatives, product launches, and global client engagements.

Work Environment & Culture

brighthush is a fully remote, distributed organization that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• Transparency: Open communication channels, regular all‑hands meetings, and a culture of feedback.
• Innovation: A commitment to experimenting with new tools, processes, and ideas.
• Collaboration: Cross‑functional teams that work together to solve complex problems.
• Diversity & Inclusion: A workforce that reflects the communities we serve, with active initiatives to promote equity.
• Well‑being: Flexible work hours, mental health resources, and a focus on holistic employee wellness.

Compensation & Benefits

We offer a competitive base salary range of $69,000–$89,000, commensurate with experience and location. In addition, you may be eligible for performance‑based bonuses or sales incentives. Our benefits package is designed to support your health, financial security, and personal growth:

• Comprehensive health insurance (medical, dental, vision, Rx).
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) with company contributions.
• Life and AD&D insurance.
• 401(k) retirement plan with company matching.
• Disability insurance.
• Tuition reimbursement and professional development stipend.
• Discretionary paid time off, 11 paid holidays, and flexible working arrangements.
• Volunteer time off and community engagement initiatives.
• LinkedIn Learning subscription and other learning resources.
• Employee Assistance Program (EAP) for mental health support.

Our Commitment to Diversity, Equity, and Inclusion

brighthush is dedicated to fostering an inclusive workplace that mirrors the rich diversity of the communities we serve. We actively seek to create an environment where every employee feels respected, heard, and empowered to contribute their unique perspectives. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We encourage individuals who share our commitment to equity and inclusion to apply.

How to Apply

If you are passionate about driving customer success, thrive in a data‑rich environment, and want to shape the future of retail analytics, we want to hear from you. Submit your application through our careers portal or click the link below to apply directly.

Apply to brighthush Today

Join brighthush – Where Insight Meets Impact

At brighthush, you’ll be part of a forward‑thinking team that is redefining how brands understand and engage with consumers. Your work will directly influence the success of leading CPG and retail brands worldwide. If you’re ready to take your career to the next level, bring your expertise, and make a tangible difference, we invite you to apply for the Senior Customer Success Manager role today.