Customer Success Specialist – Bilingual Hungarian & English – Empowering Local Businesses at brighthush

About brighthush

brighthush is on a mission to transform the way local merchants manage their finances. Founded on the belief that small cafés, restaurants, salons, shops and entrepreneurs deserve tools that are as simple as they are powerful, we are building a next‑generation financial platform that blends intuitive design, robust functionality, and genuine human support. Our members rely on us to keep their businesses running smoothly, and that responsibility drives every decision we make.

Why brighthush?

At brighthush, we move fast, we care deeply about quality, and we stay close to the details that matter most to our merchants. We believe that great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems, and make a tangible difference for local businesses across Europe, you’ll find a home here.

Your Mission

As a Customer Success Specialist on our Customer Operations Team in Hungary, you will be the frontline voice that makes small merchants feel like giants. You’ll guide them through every communication channel—phone, email, live chat—educating them about our products, resolving their requests, and turning feedback into actionable improvements for our product and engineering teams.

Key Responsibilities

• Provide timely, accurate, and empathetic support to merchants across all touchpoints.
• Educate merchants on product features, best practices, and new releases to maximize adoption.
• Document and track customer issues in our ticketing system, ensuring clear hand‑offs to relevant teams.
• Collect, analyze, and report on customer sentiment, identifying trends and proposing solutions.
• Collaborate with cross‑functional teams—Product, Engineering, Marketing—to influence roadmap decisions.
• Maintain a deep understanding of the local market, regulatory environment, and merchant pain points.
• Act as a mentor to new hires, sharing knowledge and fostering a culture of continuous improvement.

Essential Qualifications

We’re looking for someone who thrives in a fast‑paced, customer‑centric environment. The ideal candidate will:

• Be fluent in Hungarian and English, both written and spoken.
• Have a proven track record of delivering outstanding customer service in a SaaS or fintech setting.
• Possess strong communication, interpersonal, and problem‑solving skills.
• Be data‑driven, comfortable using analytics tools to track KPIs and derive insights.
• Show a passion for continuous learning and a willingness to adapt to new technologies.
• Be self‑motivated, goal‑oriented, and able to work independently while collaborating with a global team.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Experience in a customer success, support, or account management role within fintech or e‑commerce.
• Knowledge of European banking regulations and merchant‑service ecosystems.
• Proficiency with CRM platforms (e.g., HubSpot, Zendesk) and customer success tools.
• Experience working in a multicultural, remote‑first environment.

Skills & Competencies

• Customer‑Obsessed Mindset: Always put the merchant first and anticipate their needs.
• Communication Excellence: Articulate complex concepts clearly and adapt tone to diverse audiences.
• Analytical Thinking: Translate data into actionable insights that drive product and process improvements.
• Collaboration: Work seamlessly with product, engineering, marketing, and finance teams.
• Adaptability: Thrive in a rapidly evolving environment and embrace change.
• Resilience: Maintain composure under pressure and turn challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on product updates, industry trends, and soft‑skill development.
• Clear career pathways from Customer Success Specialist to Manager, Product, or Engineering roles.
• Opportunities to lead cross‑functional projects and influence the company’s strategic direction.
• Annual performance reviews with transparent goal setting and growth plans.

Work Environment & Company Culture

Our office in the heart of Buda is a vibrant, informal space where creativity and collaboration flourish. We celebrate diversity, encourage open dialogue, and foster a culture of trust and respect. You’ll find:

• Daily office snacks and a relaxed, friendly atmosphere.
• Team events, both in‑office and off‑site, that build camaraderie and fun.
• Flexible working arrangements, including remote work options.
• A global team of passionate professionals who share a common goal: empowering local businesses.

Compensation & Perks

While specific figures vary by role and experience, we offer a competitive salary package that reflects your expertise and contributions. In addition, you’ll enjoy:

• Annual gross salary competitive with the fintech industry.
• Health and dental insurance coverage.
• Three additional mental‑health days per year.
• Five therapy or coaching sessions annually.
• Monthly public transport passes or office parking space.
• Access to a company‑wide sports pass (AYCM SportPass XL).
• Regular professional development budget for courses, conferences, and certifications.
• Participation in profit‑sharing and bonus programs tied to company performance.

Our Commitment to Inclusion

brighthush is proud to be an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment where every employee can thrive. If you need reasonable adjustments at any stage of the recruitment process, please let us know—we’re dedicated to ensuring a fair and accessible experience for all candidates.

Ready to Join Us?

If you are passionate about helping local merchants succeed, eager to learn and grow, and ready to bring your bilingual communication skills to a dynamic fintech team, we want to hear from you. Apply today and become part of brighthush’s journey to redefine financial services for small businesses across Europe.