Senior Customer Success Manager – Driving Client Success & Growth in the EdTech & SaaS Landscape

About brighthush

brighthush is a forward‑thinking education technology powerhouse that empowers lifelong learners through secure, scalable, and user‑centric testing solutions. With a mission to democratize access to high‑quality assessment tools, we partner with schools, universities, and corporate training programs across the globe. Our cloud‑native platform blends cutting‑edge analytics, adaptive testing, and robust data security to deliver a seamless experience for educators and learners alike. At brighthush, we believe that technology should amplify learning, not complicate it. That’s why we’re building a culture of curiosity, collaboration, and continuous improvement.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted advocate for our most valuable clients. You’ll own the end‑to‑end customer journey, ensuring that every user derives maximum value from our platform, achieves their learning outcomes, and remains a loyal partner. Your strategic mindset, deep product knowledge, and exceptional communication skills will help us turn satisfied customers into champions who advocate for brighthush in their networks.

Key Responsibilities

• Account Leadership: Own a portfolio of high‑value enterprise accounts, serving as the primary point of contact for all client needs.
• Customer Success Strategy: Design and execute tailored success plans that align with each client’s goals, metrics, and timelines.
• Onboarding & Training: Lead comprehensive onboarding programs, including live demos, workshops, and knowledge transfer sessions.
• Relationship Management: Build and nurture long‑term relationships with key stakeholders, including C‑suite executives, IT leads, and instructional designers.
• Performance Analytics: Monitor usage data, churn indicators, and satisfaction scores; translate insights into actionable recommendations.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to surface customer feedback and drive product enhancements.
• Renewal & Upsell: Drive renewal conversations and identify upsell opportunities that align with client objectives.
• Travel & On‑Site Visits: Travel up to 20% of the time to client sites, providing face‑to‑face support and gathering on‑ground insights.
• Thought Leadership: Represent brighthush at industry events, webinars, and user conferences, sharing best practices and success stories.

Essential Qualifications

• 5–7 years of progressive experience in customer success, account management, or client services within SaaS or EdTech environments.
• Proven track record of managing enterprise accounts and driving measurable customer outcomes.
• Exceptional verbal and written communication skills in English; additional languages are a plus.
• Strong proficiency with web‑based applications, Google Workspace, Microsoft Office Suite, and data visualization tools such as Tableau.
• Experience with customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
• Demonstrated ability to analyze data, identify trends, and translate findings into strategic actions.
• Self‑motivated, results‑oriented, and comfortable working in a fast‑paced, remote-first environment.
• Valid driver’s license and willingness to travel up to 20% of the time.

Preferred Qualifications

• Background in educational technology or a related field.
• Experience with learning management systems (LMS) and assessment platforms.
• Knowledge of data privacy regulations (FERPA, GDPR, etc.) relevant to educational data.
• Project management certification (PMP, Scrum, etc.) or equivalent experience.
• Strong presentation and facilitation skills, with a history of delivering impactful workshops.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset: Passion for solving client problems and delivering delight.
• Analytical Acumen: Comfortable working with metrics, dashboards, and data‑driven insights.
• Collaboration: Proven ability to work cross‑functionally and influence stakeholders.
• Adaptability: Thrive in a dynamic environment with evolving priorities.
• Leadership: Mentor junior team members and lead initiatives that shape the customer success function.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Structured onboarding and continuous learning programs.
• Mentorship from senior leaders in product, engineering, and sales.
• Opportunities to lead cross‑functional projects and influence product roadmap.
• Annual conference attendance and speaking opportunities.
• Internal career ladder that rewards performance, innovation, and leadership.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, transparency, and a results‑driven approach. Our culture is built on:

• Inclusivity: A diverse workforce that celebrates different perspectives.
• Collaboration: Regular virtual town halls, hackathons, and cross‑team knowledge sharing.
• Work‑life balance: flexible hours, generous PTO, and a focus on mental well‑being.
• Innovation: an open‑door policy that encourages experimentation and rapid iteration.

Compensation & Perks

While the exact salary range will be discussed during the interview process, we offer a competitive total rewards package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to customer success metrics.
• 401(k) plan with company match.
• Health, dental, and vision insurance.
• Generous paid time off, including sick leave and holidays.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Employee referral bonuses and team‑building retreats.

How to Apply

If you’re ready to take your customer success career to the next level and help shape the future of educational technology, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. Our hiring team will review your application and reach out to schedule a conversation.

Closing

At brighthush, we’re more than a company – we’re a movement dedicated to unlocking learning potential worldwide. As a Senior Customer Success Manager, you’ll play a pivotal role in ensuring our clients thrive, our products evolve, and our mission accelerates. If you’re passionate about education, technology, and building lasting relationships, join us and help shape the next chapter of learning innovation.