Senior Customer Success Manager – Driving Operational Excellence for IoT‑Enabled Industries at brighthush

About brighthush

brighthush is a trailblazer in the Connected Operations™ Cloud space, empowering the world’s most critical physical industries to harness the power of Internet of Things (IoT) data. From agriculture and construction to transportation and manufacturing, we help our customers unlock actionable insights that improve safety, efficiency, and sustainability. With a portfolio that spans Video‑Based Safety, Vehicle Telematics, Apps & Driver Workflows, and Equipment Monitoring, brighthush is at the forefront of digitally transforming the infrastructure that fuels the global economy.

As a recently public company, brighthush offers the stability of a well‑established organization and the agility of a high‑growth startup. Our culture is built on collaboration, continuous learning, and a relentless focus on customer impact. If you’re ready to shape the future of physical operations and make a tangible difference in the world, brighthush is the place for you.

Role Overview

We’re looking for a seasoned Senior Customer Success Manager who will take ownership of our customer relationships once the implementation team has delivered the solution. You will become the trusted advisor for our clients, ensuring they extract maximum value from the brighthush platform and achieve their business objectives. This role is deeply cross‑functional, collaborating with Sales, Support, Sales Engineering, and Product teams to deliver a seamless customer experience.

Key attributes for success include a passion for customer advocacy, a strategic mindset, and the ability to thrive in a fast‑paced, change‑heavy environment. You will be based in Mexico, working remotely, and will travel up to 30% of the time to meet customers in person.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of high‑value customers, ensuring they realize measurable improvements in safety, efficiency, and sustainability.
• Develop and execute joint success plans that outline clear objectives, metrics, and timelines, removing any barriers to achieving business value.
• Lead renewal‑focused business reviews, highlighting past successes and aligning on future goals to secure long‑term partnership.
• Deeply understand the brighthush platform’s capabilities and translate technical features into business outcomes for diverse industries such as field services, utilities, long‑haul transportation, and school bus fleets.
• Proactively identify and mitigate escalations, resolving complex customer issues with a solutions‑oriented approach.
• Provide expert guidance on general inquiries, product usage, and best practices across multiple communication channels (phone, email, web, and chat).
• Prioritize and manage a dynamic work queue, balancing incoming requests with strategic initiatives.
• Champion brighthush’s cultural principles—Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team—across all interactions.

Essential Qualifications

• 2–5 years of experience in Customer Success, Account Management, or Consulting roles, preferably within SaaS environments.
• Strong technical acumen and experience supporting or working with complex, data‑driven products.
• Demonstrated ability to solve problems creatively and drive results in a fast‑moving, high‑growth setting.
• Bachelor’s degree from a four‑year institution.
• Fluency in both Spanish and English, with excellent written and verbal communication skills.
• Proficiency with AI tools such as Claude, Pilot, Gemini, or similar platforms.

Preferred Qualifications

• Experience in standardization and automation, with a bias toward high standards and scalable processes.
• Track record of thriving in dynamic, change‑heavy environments and delivering measurable impact.
• Prior exposure to the physical operations sector, including agriculture, construction, or transportation.
• Knowledge of data analytics and IoT ecosystems.

Skills & Competencies

• Customer Advocacy: Deep empathy for client needs and a relentless drive to deliver value.
• Strategic Thinking: Ability to translate customer goals into actionable success plans.
• Communication: Clear, concise, and persuasive across all media.
• Problem Solving: Analytical mindset with a focus on root cause analysis and solution delivery.
• Collaboration: Proven ability to work effectively with cross‑functional teams.
• Adaptability: Comfortable navigating ambiguity and driving change.
• Technical Fluency: Comfortable discussing platform capabilities and troubleshooting technical issues.

Career Growth & Learning Opportunities

At brighthush, your career path is not static. We invest heavily in professional development through:

• Annual learning stipends for courses, certifications, and conferences.
• Mentorship programs pairing you with senior leaders across the organization.
• Rotational opportunities into Product, Engineering, or Sales to broaden your skill set.
• Clear promotion tracks that reward high performance and initiative.

Whether you aspire to become a Customer Success Director, a Product Manager, or a Technical Evangelist, brighthush provides the resources and support to help you reach your goals.

Work Environment & Culture

brighthush embraces a flexible, remote‑first model that empowers employees to work where they perform best. Our culture is built on:

• Inclusivity: A welcoming environment for people of all backgrounds.
• Collaboration: Cross‑functional teams that celebrate shared wins.
• Growth Mindset: Continuous learning and experimentation are encouraged.
• Impact: Every team member’s work directly influences the safety and efficiency of global operations.

We host quarterly virtual town halls, monthly hackathons, and annual retreats to foster community and innovation.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary that exceeds industry benchmarks.
• Performance‑based bonus and variable pay.
• Equity opportunities for eligible roles in a high‑growth public company.
• Comprehensive health, dental, and vision coverage.
• Generous parental leave and flexible work arrangements.
• Professional development stipend and wellness programs.
• Employee stock purchase plan and 401(k) matching.

Our compensation philosophy rewards top performers and aligns incentives with company success.

How to Apply

Ready to join brighthush and make a real‑world impact? Submit your application through the link below. We look forward to learning how your experience and passion align with our mission.

Apply to this job

Closing Statement

At brighthush, we’re building the future of physical operations—one data‑driven insight at a time. If you’re a customer‑centric leader who thrives in a fast‑paced, innovative environment, we want to hear from you. Join us, and together we’ll help keep the world’s infrastructure safe, efficient, and sustainable.

Accessibility & Accommodations

brighthush is an inclusive workplace committed to equal opportunity for all qualified individuals, including those with disabilities. If you require reasonable accommodations during the hiring process, please email [email protected] or click here to request assistance.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to verify applicant authenticity and protect against identity fraud. For more information, see brighthush’s Candidate Privacy Notice.

Beware of Fraudulent Offers

brighthush does not charge fees at any stage of the hiring process. Official communications will come from emails ending in @brighthush.com or @us-greenhouse-mail.io. For guidance on identifying fake job offers, read our .