Senior Customer Success Manager – Driving Retention, Growth, and Strategic Partnerships in the HealthTech Innovation Space

About brighthush

brighthush is a trailblazing healthtech company that blends cutting‑edge technology with compassionate clinical services to transform the way people experience physical, mental, and financial well‑being. With a global footprint and a mission to democratize access to high‑quality health solutions, brighthush empowers individuals and organizations to thrive in an increasingly digital world. Our culture is built on curiosity, collaboration, and a relentless commitment to impact—values that resonate deeply with every member of our team.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, purpose‑driven organization that is redefining the future of health. We offer:

• Competitive base salary plus performance‑based incentives
• Equity participation to share in our growth story
• Comprehensive health, dental, and vision plans
• Generous paid time off, including flexible vacation and mental‑health days
• Retirement savings plan with company match
• Continuous learning budget and access to industry conferences
• Inclusive, remote‑first work environment with optional on‑site hubs in London

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for our most valuable clients, ensuring they achieve their health and business objectives while driving revenue growth and product adoption. You will partner closely with sales, product, and engineering teams to translate client needs into actionable insights, championing a customer‑centric approach across the entire customer lifecycle.

Key Responsibilities

• Client Relationship Management: Build and nurture long‑term relationships with key stakeholders, becoming the primary point of contact for strategic initiatives.
• Retention & Growth: Develop and execute account plans that increase renewal rates, upsell opportunities, and overall customer lifetime value.
• Strategic Value Delivery: Translate client goals into measurable outcomes, leveraging data analytics and industry best practices to demonstrate ROI.
• Cross‑Functional Collaboration: Work with Sales, Product, Marketing, and Support to align on customer success metrics, feature adoption, and feedback loops.
• Data‑Driven Insights: Utilize Salesforce, Power BI, and Google Workspace tools to monitor health scores, usage patterns, and churn risk, presenting findings to both clients and internal stakeholders.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the company as a trusted advisor in healthtech.
• Process Improvement: Identify gaps in the customer journey and propose scalable solutions to enhance onboarding, training, and support.
• Travel & On‑Site Engagement: Conduct occasional regional visits to deepen client relationships and support on‑site implementations.

Essential Qualifications

• Minimum of 3 years’ experience in Customer Success, Account Management, or a related field within a SaaS or healthtech environment.
• Proven track record of driving retention, upsell, and renewal metrics.
• Strong analytical mindset with proficiency in Salesforce, Power BI, and Google Workspace.
• Exceptional communication and stakeholder management skills, capable of influencing at all levels.
• Fluency in English; additional languages are a plus.
• Ability to thrive in a remote, fast‑paced, and collaborative culture.

Preferred Qualifications

• Advanced degree (MBA, MPH, or related) or relevant certifications (CSM, CSPO, Salesforce Administrator).
• Experience working with healthcare data and regulatory compliance (HIPAA, GDPR).
• Background in data science or analytics, with the ability to translate complex metrics into actionable insights.
• Previous exposure to enterprise‑level client engagements and multi‑year contracts.
• Demonstrated ability to lead cross‑functional initiatives and drive change.

Key Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align client goals with business objectives.
• Customer Advocacy: Passion for championing client needs and ensuring their success.
• Data Literacy: Comfortable working with dashboards, KPIs, and predictive analytics.
• Project Management: Skilled at coordinating resources, timelines, and deliverables across teams.
• Problem Solving: Creative and analytical approach to resolving complex client challenges.
• Adaptability: Thrives in a dynamic environment with evolving priorities.
• Collaboration: Strong interpersonal skills to build trust with internal and external partners.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. We provide:

• Clear promotion paths from Senior Customer Success Manager to Director of Customer Success, VP of Customer Experience, or even Chief Customer Officer.
• Mentorship programs pairing you with senior leaders across product, sales, and operations.
• Access to a curated learning library, including courses on advanced analytics, healthtech regulations, and leadership development.
• Annual budget for professional certifications and conference attendance.
• Opportunities to lead cross‑functional initiatives, such as product roadmap sessions or global customer workshops.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Dedicated collaboration spaces in London for those who prefer an on‑site hub.
• Flexible work hours that respect work‑life balance.
• A culture that celebrates diversity, equity, and inclusion, with employee resource groups and community outreach initiatives.
• Regular wellness programs, including virtual fitness classes, mindfulness sessions, and mental‑health resources.

Compensation & Benefits Snapshot

While specific figures vary by experience and location, you can expect:

• Competitive base salary aligned with market benchmarks for senior customer success roles.
• Performance‑based bonus structure tied to retention, upsell, and customer satisfaction metrics.
• Equity options to share in brighthush’s long‑term success.
• Health, dental, and vision coverage with a generous deductible and co‑pay structure.
• Retirement plan with company match up to 5% of your salary.
• Paid time off: 25 days of vacation, 10 public holidays, and 5 mental‑health days.
• Unlimited learning stipend and access to industry conferences.
• Employee assistance program and 24/7 mental‑health support.

How to Apply

Ready to make a tangible impact on the future of health? Submit your application through the link below and join a team that values innovation, collaboration, and a shared commitment to improving lives.

Apply to brighthush Today

Conclusion

At brighthush, we believe that every client’s success is a stepping stone to a healthier world. As a Senior Customer Success Manager, you will be at the forefront of this mission, turning data into insight, insight into action, and action into lasting value. If you are a strategic thinker, a data‑driven advocate, and a collaborative leader ready to shape the future of healthtech, we want to hear from you.