Senior Customer Success Manager – Global Enterprise & APJ Region – Driving Adoption, Retention, and Growth for High‑Growth Tech Solutions
About brighthush
brighthush is the leading authority in secure, production‑ready open‑source solutions that empower software engineers and AI agents worldwide. By hardening every component of the open‑source stack, we enable organizations to innovate faster, stay compliant, and eliminate risk. Our portfolio spans Fortune 500 enterprises and global industry leaders, and we are backed by top-tier venture capital partners who share our vision for a safer, more resilient software ecosystem.
Why Join brighthush?
At brighthush, we are not just building products – we are redefining how businesses adopt and secure open‑source software. Our culture is built on customer obsession, intentional action, and a healthy balance of seriousness and fun. If you thrive in a fast‑moving, high‑impact environment and want to shape the future of secure software, brighthush is the place for you.
Key Responsibilities
- Customer Onboarding & Enablement: Lead the technical onboarding journey for new enterprise customers. Partner with pre‑sales, solutions architects, and post‑sales teams to understand each client’s goals, challenges, and technical landscape, and craft a customized onboarding roadmap that delivers rapid time‑to‑value.
- Strategic Account Management: Build and nurture relationships across all stakeholder levels – from technicians to CISOs. Work closely with the sales organization to identify renewal and expansion opportunities, while proactively mitigating churn risks.
- Training & Education: Collaborate with the education team to develop and deliver training programs, workshops, and best‑practice guides that empower customers to fully leverage our platform’s capabilities.
- Product Evangelism: Become a subject‑matter expert on brighthush’s solutions and the broader security landscape. Stay ahead of industry trends, new features, and emerging threats so you can advise customers on optimal use and future roadmap alignment.
- Customer Advocacy: Serve as the voice of the customer within brighthush. Champion their needs across engineering, product, sales, and executive leadership, ensuring that customer feedback drives product evolution and service excellence.
- Issue Management & Escalation: Partner with technical support and customer engineering to resolve complex issues swiftly. Own the escalation process, coordinate cross‑functional resources, and communicate status updates to stakeholders.
- Data‑Driven Success: Leverage analytics to track adoption, usage patterns, and health metrics. Use insights to recommend proactive actions, identify upsell opportunities, and report on key performance indicators to senior leadership.
Essential Qualifications
- Minimum 5 years of enterprise customer‑facing experience in roles such as Customer Success, Professional Services, Technical Account Management, or a combination of these with Sales, Solutions Engineering, or Technical Support.
- Active NV1 security clearance with the ability to obtain NV2, supporting our federal book of business.
- Deep domain knowledge in one or more of the following areas: Supply Chain Security, DevSecOps, Application Security, security infrastructure, container security, regulatory compliance, vulnerability management, or the software development lifecycle.
- Proven track record of owning a portfolio of high‑value customers, driving adoption, and delivering measurable business outcomes.
- Exceptional communication skills, both written and verbal, with the ability to translate complex technical concepts to diverse audiences.
- High emotional intelligence, strong prioritization, and the ability to work autonomously while influencing cross‑functional teams.
- Entrepreneurial mindset – you will often design new processes or practices to better serve customers.
- Commitment to continuous personal and professional development, actively seeking opportunities to expand your skill set.
Preferred Qualifications
- Experience working in early‑stage startups, where agility and rapid iteration are the norm.
- Passion for technology and cybersecurity, with a hands‑on technical background in cloud environments (AWS, GCP, Azure), containers, Linux, or related domains.
- Prior exposure to the APJ market and fluency in local languages is a plus.
- Demonstrated success in scaling customer success programs in a high‑growth environment.
Core Skills & Competencies
- Strategic Account Planning & Execution
- Customer Relationship Management (CRM) – proficient with Salesforce or similar platforms.
- Data Analysis & KPI Reporting
- Technical Troubleshooting & Root Cause Analysis
- Stakeholder Management & Influencing
- Project Management & Process Improvement
- Cross‑Functional Collaboration (Engineering, Product, Sales, Support)
- Presentation & Workshop Facilitation
- Adaptability & Resilience in a Rapidly Evolving Landscape
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the products you support. We offer:
- Clear promotion paths from Senior Customer Success Manager to Director of Customer Success and beyond.
- Access to industry conferences, security summits, and advanced training programs.
- Mentorship from senior leaders and cross‑departmental shadowing opportunities.
- Involvement in product roadmap discussions, giving you a voice in shaping future releases.
- Regular performance reviews focused on growth, impact, and skill development.
Work Environment & Culture
brighthush thrives on a remote‑first, flexible culture that empowers you to work from anywhere while staying connected through virtual meetups, bi‑annual destination summits, and monthly coworking stipends. Our core values guide every decision:
- Customer Obsession: We relentlessly focus on delivering tangible value to our customers.
- Bias for Intentional Action: We prioritize, plan, experiment, and iterate quickly.
- Fun with Purpose: We tackle serious problems with a lighthearted, collaborative spirit.
- Trust & Transparency: We assume good intentions and share decisions openly.
Compensation & Benefits
While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:
- Competitive base salary aligned with market benchmarks for senior customer success roles.
- Performance‑based bonuses tied to customer health, renewal, and expansion metrics.
- Equity – stock options granted upon hire and at promotion, with a 10‑year exercise window.
- Comprehensive health, vision, and dental coverage for you and your dependents – 100% covered.
- Unlimited paid time off to support work‑life balance and personal well‑being.
- Generous parental leave: 18 weeks for birthing parents and 12 weeks for non‑birthing parents, with flexible usage options.
- Monthly stipend for coworking spaces, phone, and internet costs.
- Professional development budget for certifications, courses, and conferences.
- Wellness programs, mental health resources, and employee assistance programs.
How to Apply
If you are a driven, customer‑centric professional with a passion for secure software and a desire to make a measurable impact, we want to hear from you. Even if you don’t meet every requirement, we encourage you to apply – brighthush values diverse backgrounds, unique perspectives, and the willingness to learn.
To apply, visit the brighthush careers page or click the link below. We look forward to exploring how you can contribute to our mission of building safer, faster, and more reliable open‑source solutions.
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Equal Opportunity Statement
brighthush is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, political views, or any other legally protected characteristic. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
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