Senior Customer Success Manager – EMEA (Remote) – Lead Adoption, Expansion & Renewal for brighthush’s Next‑Gen Automation Platform – Empower Global Teams to Automate, Innovate & Accelerate Digital Transformation

About brighthush

brighthush is not just an automation platform – it’s a catalyst for digital transformation that empowers organizations to orchestrate complex workflows across their entire technology stack. Since its founding, brighthush has partnered with some of the world’s most influential enterprises, helping them streamline operations, enhance security, and unlock new efficiencies. In 2026, we launched brighthush 3B, a next‑generation, single‑secure environment that unifies every team’s apps, agents, and automations into one cohesive ecosystem. Built on an API‑first architecture and engineered with security woven into its DNA, brighthush delivers vendor‑agnostic, powerful integrations that keep data private and compliant.

At brighthush, we live by three core values: Simplicity, Speed, and Soundness. These principles guide everything from product design to customer interactions, ensuring that our solutions are intuitive, fast to deploy, and robust. We are committed to delivering exceptional customer experiences while fostering a culture that nurtures curiosity, growth, and integrity. If you’re passionate about helping teams automate, innovate, and thrive, brighthush is the place to bring your expertise to life.

Role Overview

As the Senior Customer Success Manager – EMEA, you will be a pivotal force in brighthush’s rapid expansion across Europe, the Middle East, and Africa. You will serve as the bridge between our customers and the product, championing adoption, driving expansion, and securing renewals. Your influence will shape how IT, Engineering, Operations, and Security teams across the region leverage brighthush to achieve their most critical objectives. This is a remote role based anywhere in Ireland, offering the flexibility to work from home or a co‑working space while collaborating with a global, high‑performing team.

Key Responsibilities

• Customer Journey Stewardship – Own the full lifecycle from onboarding to renewal, ensuring each phase delivers measurable value and aligns with the customer’s business goals.
• Onboarding Excellence – Design and execute a first‑class onboarding experience that translates customer use cases into actionable implementation plans, delivered on schedule.
• Technical Advocacy – Translate complex technical requirements into clear, actionable feedback for our Product and Engineering teams, driving feature enhancements that resonate with real‑world use.
• Account Planning & Expansion – Partner with internal stakeholders to build strategic account plans, identify cross‑functional opportunities, and expand usage across new teams and departments.
• Risk Management – Proactively identify potential risks to customer success, collaborate with CSM/PM teams to develop mitigation strategies, and ensure timely resolution.
• Thought Leadership & Process Improvement – Provide expert guidance on automation best practices, co‑develop process improvements, and create assets that elevate customer outcomes.
• Renewal & Growth Strategy – Craft and execute renewal plans, articulate the value of brighthush to executive stakeholders, and secure long‑term commitments.
• Health & Metrics Monitoring – Analyze account dashboards, usage metrics, and login patterns to gauge health, forecast churn, and uncover upsell opportunities.
• Cross‑Functional Collaboration – Work closely with Sales, Support, Marketing, and Product to align messaging, share insights, and drive a unified customer experience.
• Champion Building – Identify and nurture internal advocates within customer organizations who can champion brighthush and drive broader adoption.
• Community Engagement – Represent brighthush at industry events, webinars, and user groups, gathering feedback and building brand credibility across EMEA.
• Continuous Improvement – Lead post‑implementation reviews, capture lessons learned, and iterate on processes to increase efficiency and customer satisfaction.

Essential Qualifications

• 5+ years of experience in technical account management, customer success, or post‑sales roles within technology companies.
• Deep familiarity with SaaS solutions for technical teams—cybersecurity, DevOps, IT, or related domains.
• Proven ability to ask probing questions, uncover hidden pain points, and translate them into actionable opportunities.
• Strong problem‑solving skills, leveraging internal resources and knowing when to engage leadership for escalations.
• Hands‑on knowledge of APIs, their architecture, and how they enable integration across platforms.
• Fluency in a second European language is a plus, but not mandatory.
• Demonstrated success in driving adoption metrics such as NPS, usage growth, or renewal rates.
• Experience with data analytics tools (e.g., Tableau, Looker) to derive insights from customer usage patterns.

Preferred Qualifications

• Experience working with large, enterprise‑grade customers across multiple regions.
• Background in security or compliance, with an understanding of regulatory frameworks that influence automation adoption.
• Track record of driving measurable adoption metrics—e.g., NPS, usage growth, or renewal rates.
• Comfort with data analytics tools (e.g., Tableau, Looker) to derive insights from customer usage patterns.
• Previous involvement in product roadmap discussions or beta program management.
• Experience leading cross‑regional initiatives or managing a team of Customer Success Managers.

Skills & Competencies

• Customer‑Centric Mindset – Empathy, active listening, and a relentless focus on delivering value.
• Strategic Thinking – Ability to see the big picture, align customer goals with brighthush capabilities, and articulate a clear roadmap.
• Communication Excellence – Clear, concise communication across technical and non‑technical audiences, both written and verbal.
• Analytical Acumen – Data‑driven decision making, proficiency in interpreting dashboards, and turning insights into action.
• Collaboration & Influence – Proven track record of working cross‑functionally, influencing stakeholders, and driving consensus.
• Adaptability & Resilience – Thrives in a fast‑moving environment, embraces change, and remains calm under pressure.
• Continuous Learning – Passion for staying current on industry trends, emerging technologies, and best practices in customer success.
• Leadership & Mentorship – Ability to coach junior team members and foster a culture of growth and accountability.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional journey should be as dynamic as the solutions we build. As a Senior Customer Success Manager, you will have the chance to:

• Lead cross‑regional initiatives that shape the future of automation across the EMEA market.
• Mentor junior CSMs and contribute to the development of a high‑performance customer success team.
• Participate in product strategy sessions, influencing the roadmap based on real‑world customer insights.
• Access a curated learning platform that offers courses in advanced analytics, security compliance, and leadership development.
• Attend international conferences and workshops to stay ahead of industry trends and network with thought leaders.
• Earn certifications in automation, cloud security, and SaaS customer success to enhance your professional credentials.
• Take on leadership roles within the Customer Success organization, such as Regional Lead or Program Manager.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, transparency, and collaboration. Our remote‑first model means you can work from anywhere in Ireland, supported by a robust digital infrastructure that keeps you connected to a global team. We celebrate diversity, encourage open dialogue, and reward creative problem‑solving. Regular virtual town halls, hackathons, and wellness initiatives keep our community engaged and energized. We also host quarterly virtual coffee chats where team members share insights, celebrate wins, and brainstorm new ideas.

Compensation, Perks, and Benefits

While specific figures vary based on experience, brighthush offers a competitive base salary complemented by a performance‑based bonus structure that rewards customer success and revenue growth. Additional benefits include:

• Comprehensive health, dental, and vision coverage for you and your family.
• Flexible working hours and a generous paid time off policy, including mental health days.
• Unlimited learning stipend for courses, certifications, and conferences.
• Equity participation program to share in the company’s long‑term success.
• Wellness programs, including virtual fitness classes, mindfulness sessions, and mental health resources.
• Annual company retreats and team‑building events that bring the remote team together for a weekend of learning and fun.
• Access to a global network of peers through brighthush’s partner ecosystem and industry events.

Why Join brighthush?

Joining brighthush means becoming part of a mission‑driven team that is redefining how organizations automate their workflows. You will work with cutting‑edge technology, collaborate with passionate peers, and directly impact the success of some of the world’s most ambitious enterprises. Your expertise will help shape the future of automation, while you grow your own skill set in a supportive, forward‑thinking environment. At brighthush, we celebrate every win—whether it’s a successful onboarding, a breakthrough integration, or a satisfied customer who becomes an advocate. We believe that great work deserves recognition, and we reward it with career advancement, learning opportunities, and a culture that values work‑life balance.

Apply Today

If you are ready to lead, innovate, and drive tangible results for customers across EMEA, we want to hear from you. Bring your experience, curiosity, and passion for customer success to brighthush, and together we will build the next generation of automation excellence.